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Building Your Product on the
Salesforce Platform:
Healthcare Case Studies
bstauber@saxasolutions.com
Brandon Stauber
Practice Director, Saxa Solutions
About Saxa Solutions
Salesforce Consulting Partner
• Offices in Stratham, NH & Boston, MA
• Med Device, Life Science & Health Care Provider Clients around the globe
• Specialize in integrated Salesforce solutions for Health and Life Sciences
First… Some Context
Can’t We Do Better?
Technology is getting better
Drugs are getting better
Training is getting better
Hospitals are getting better
Even insurance coverage, well, maybe not insurance…
Then why do we still have such dramatic problems with the
delivery of health care?
What the #$@&!
Disconnects:
Delivery & Consumption
Treating Illness > Promoting Health (especially populations)
Payment Models Are Changing
Devices are getting smarter….
And so are consumers!
Here Is The Good News…
With Salesforce we have a really good idea on how to deliver engaging
experiences with customers and partners
The Way We Deliver Health Care is Changing
Outcome Driven over Discrete Clinical Treatment
Population Health over Individual Insurance Payments
Engagement over Transactions
Patient Relationships over Resource Management
We have come to expect responsive and engaging
experiences
Resource Management Model Electronic Medical Records Patient Relationship Management
We’re About
Here
The Salesforce Clouds In Action
Sales, Service, Health and IoT Cloud leading the way
Customer/Patient/Provider Relationship Management
Leads & Opportunities
• Prospecting & engagement
Opportunities
• Med Device, Pharma, Research, Service
Provision
Accounts
• Account relationship development & profiles
Extending Standard Salesforce Features
Leads & Opportunities
• Patients & Patient Services, Rx and Device
Delivery
Case Management
• Adverse Events, Patient Interactions Rx &
Device Management
Products/Orders
• Device Provisioning
Communities
• Patient Interaction
Salesforce Health Cloud
EMR Integration
• Baseline EMR Data Model
• Clinical Case Management, improved case productivity
Patient Access
• Enrollment
• Activities / Treatments
• Referrals
Care Plans
• Patient Timeline
• Care Teams
• Households & Stakeholders
Salesforce IoT Cloud
Connected Devices
• Real-time monitoring
• Threshold management
• Entitlement delivery
The Result: Precision Health Care Delivery
Let’s take a look
Patient Experience Journeys
A Complete Patient Picture
• Lifestyle
• Demographics
• Genomic
• Relationships
• Clinical
• Biometrics (real time with IOT)
Omni Channel / Device
Care Team / Patient Collaboration
1:1, Smart & Everywhere
Extending Salesforce & Health Cloud
IOT Integration
• Device Data Streams, Deliver & Manage Prescriptions
Patient Communities
• Telehealth, Patient engagement
Mobile Integration
• Telehealth, Patient engagement
Analytics
• Population health
Remote monitoring
• Monitoring, data collection, data processing, notification, clinical interpretation, intervention, repeat
Want to Learn More?
Become a ‘Trailblazer’
Extending Salesforce & Health Cloud
Developer Accounts
Trailhead
• Self guided & gamified learning
Salesforce Events
• WorldTour
• User Groups
• Dreamforce – San Fransisco, CA, September 25-28
Reach out to Saxa
• We can help
Thank Y u

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142 building your product on the salesforce platform (brandon stauber)

  • 1. Building Your Product on the Salesforce Platform: Healthcare Case Studies bstauber@saxasolutions.com Brandon Stauber Practice Director, Saxa Solutions
  • 2. About Saxa Solutions Salesforce Consulting Partner • Offices in Stratham, NH & Boston, MA • Med Device, Life Science & Health Care Provider Clients around the globe • Specialize in integrated Salesforce solutions for Health and Life Sciences
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  • 6. Can’t We Do Better? Technology is getting better Drugs are getting better Training is getting better Hospitals are getting better Even insurance coverage, well, maybe not insurance… Then why do we still have such dramatic problems with the delivery of health care?
  • 7. What the #$@&! Disconnects: Delivery & Consumption Treating Illness > Promoting Health (especially populations) Payment Models Are Changing Devices are getting smarter…. And so are consumers!
  • 8. Here Is The Good News… With Salesforce we have a really good idea on how to deliver engaging experiences with customers and partners
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  • 10. The Way We Deliver Health Care is Changing Outcome Driven over Discrete Clinical Treatment Population Health over Individual Insurance Payments Engagement over Transactions Patient Relationships over Resource Management We have come to expect responsive and engaging experiences Resource Management Model Electronic Medical Records Patient Relationship Management We’re About Here
  • 11. The Salesforce Clouds In Action Sales, Service, Health and IoT Cloud leading the way
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  • 13. Customer/Patient/Provider Relationship Management Leads & Opportunities • Prospecting & engagement Opportunities • Med Device, Pharma, Research, Service Provision Accounts • Account relationship development & profiles
  • 14. Extending Standard Salesforce Features Leads & Opportunities • Patients & Patient Services, Rx and Device Delivery Case Management • Adverse Events, Patient Interactions Rx & Device Management Products/Orders • Device Provisioning Communities • Patient Interaction
  • 15. Salesforce Health Cloud EMR Integration • Baseline EMR Data Model • Clinical Case Management, improved case productivity Patient Access • Enrollment • Activities / Treatments • Referrals Care Plans • Patient Timeline • Care Teams • Households & Stakeholders
  • 16. Salesforce IoT Cloud Connected Devices • Real-time monitoring • Threshold management • Entitlement delivery
  • 17. The Result: Precision Health Care Delivery Let’s take a look
  • 18. Patient Experience Journeys A Complete Patient Picture • Lifestyle • Demographics • Genomic • Relationships • Clinical • Biometrics (real time with IOT) Omni Channel / Device Care Team / Patient Collaboration 1:1, Smart & Everywhere
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  • 22. Extending Salesforce & Health Cloud IOT Integration • Device Data Streams, Deliver & Manage Prescriptions Patient Communities • Telehealth, Patient engagement Mobile Integration • Telehealth, Patient engagement Analytics • Population health Remote monitoring • Monitoring, data collection, data processing, notification, clinical interpretation, intervention, repeat
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  • 28. Want to Learn More? Become a ‘Trailblazer’
  • 29. Extending Salesforce & Health Cloud Developer Accounts Trailhead • Self guided & gamified learning Salesforce Events • WorldTour • User Groups • Dreamforce – San Fransisco, CA, September 25-28 Reach out to Saxa • We can help