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142 building your product on the salesforce platform (brandon stauber)
1. Building Your Product on the
Salesforce Platform:
Healthcare Case Studies
bstauber@saxasolutions.com
Brandon Stauber
Practice Director, Saxa Solutions
2. About Saxa Solutions
Salesforce Consulting Partner
• Offices in Stratham, NH & Boston, MA
• Med Device, Life Science & Health Care Provider Clients around the globe
• Specialize in integrated Salesforce solutions for Health and Life Sciences
6. Can’t We Do Better?
Technology is getting better
Drugs are getting better
Training is getting better
Hospitals are getting better
Even insurance coverage, well, maybe not insurance…
Then why do we still have such dramatic problems with the
delivery of health care?
7. What the #$@&!
Disconnects:
Delivery & Consumption
Treating Illness > Promoting Health (especially populations)
Payment Models Are Changing
Devices are getting smarter….
And so are consumers!
8. Here Is The Good News…
With Salesforce we have a really good idea on how to deliver engaging
experiences with customers and partners
9.
10. The Way We Deliver Health Care is Changing
Outcome Driven over Discrete Clinical Treatment
Population Health over Individual Insurance Payments
Engagement over Transactions
Patient Relationships over Resource Management
We have come to expect responsive and engaging
experiences
Resource Management Model Electronic Medical Records Patient Relationship Management
We’re About
Here
11. The Salesforce Clouds In Action
Sales, Service, Health and IoT Cloud leading the way
14. Extending Standard Salesforce Features
Leads & Opportunities
• Patients & Patient Services, Rx and Device
Delivery
Case Management
• Adverse Events, Patient Interactions Rx &
Device Management
Products/Orders
• Device Provisioning
Communities
• Patient Interaction
15. Salesforce Health Cloud
EMR Integration
• Baseline EMR Data Model
• Clinical Case Management, improved case productivity
Patient Access
• Enrollment
• Activities / Treatments
• Referrals
Care Plans
• Patient Timeline
• Care Teams
• Households & Stakeholders
29. Extending Salesforce & Health Cloud
Developer Accounts
Trailhead
• Self guided & gamified learning
Salesforce Events
• WorldTour
• User Groups
• Dreamforce – San Fransisco, CA, September 25-28
Reach out to Saxa
• We can help