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Software Measurement: Lecture 3. Metrics in Organization

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Programeter
Programeter

Materials of the lecture on metrics and measures held by Programeter CEO Mark Kofman during the Software Economics course at Tartu University: courses.cs.ut.ee/2010/se

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Software Measurement Software Economics 2010 lecture 3: metrics in organizations
Mark Kofman ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]
Purpose of Metrics in Software Development ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Assurance ,[object Object]
Quality Assurance ,[object Object],Time Cost Funtionality
Quality Assurance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QA : User Satisfaction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QA : Application Performance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QA : Code Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QA: Defect Statistics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QA: Code and Design Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QA: Performance Tuning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QA: Value Estimation ,[object Object],[object Object],[object Object]
Performance Measurement ,[object Object],[object Object],[object Object]
PM: Focusing on Important Things ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PM: Time Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PM: Burn-down Chart ,[object Object],[object Object],Points Planned Actual Remaining
PM: Burn-up Chart ,[object Object],[object Object],[object Object],Remaining Completed Points
PM: Team Performance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PM: Task and Feature Tracking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PM: Developer Benchmarking
Developer Benchmarking ,[object Object]
Developer Benchmarking ,[object Object]
PM: Expertise Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process Improvement ,[object Object],[object Object]
PI: Velocity ,[object Object],Completed Points Iterations
PI: Knowledge Sharing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PI: Knowledge Sharing
PI: Return on Investment (ROI) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PI: Total Cost of Ownership ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Example: E-Print ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Example : E-Print ,[object Object],[object Object],[object Object]
TCO vs ROI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
One Metric – Different Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Metrics at Specialist Level LOC WMC DIT NOC RFC Churned LOC LCOM Ce Ca Instability Abstractness Churn Count DIT Points Knowledge Friendliness Velocity # Requirements # Bugs # Defects Response Time Scalability
Specialist Level -> Project Level Project Size Design Quality LOC Points # Requirements DIT RFC LCOM Abstractness DIT
Metrics at Project Level Productivity Project Size Design Quality Architecture Quality Customer Satisfaction Knowledge Sharing Application Performance Effort Team Efficiency Correctness
Project Level -> Organization Level Productivity Project Size Effort ROI TCO Team Efficiency Productivity Design Quality TCO Personnel Qualities
Metrics at Organization Level ROI TCO Personnel Qualities Information Productivity Knowledge Capital
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]
We don't like to be measured ,[object Object],[object Object]
Prima donna effect ,[object Object],[object Object]
Too Much Attention to Code Metrics ,[object Object],[object Object],[object Object],[object Object]
There are no industry standards for software measurement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]
How we helped introducing metrics in “Brown Solutions” ,[object Object],[object Object],[object Object],[object Object]
“ Brown Solutions”, part 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
“ Brown Solutions”, part 2 ,[object Object],[object Object],[object Object],[object Object],[object Object]
“ Brown Solutions”, part 3 ,[object Object],[object Object],[object Object]
“ Brown Solutions”, part 4 ,[object Object],[object Object],[object Object]
“ Brown Solutions”, part 5 ,[object Object],[object Object],[object Object]
“ Brown Solutions”, part 6 ,[object Object],[object Object],[object Object],[object Object]
“ Brown Solutions”, part 7 ,[object Object],[object Object],[object Object],[object Object]
[object Object]
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]
“ Great! Let's collect data on everything and then we'll find correlations, meaning and information!”
Start Small! ,[object Object],[object Object],[object Object],[object Object],[object Object]
Measurement Culture is Missing ,[object Object],[object Object],[object Object]
Hope that there is a single super metric for all ,[object Object]
 
 
 
Forgetting about context ,[object Object],[object Object],[object Object]
Factors Influencing People Productivity ,[object Object],[object Object],[object Object],[object Object],[object Object]
“ A good guideline is that measures of individual productivity give you questions to ask but they don’t give you the answers” Steve McConnell
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]
9 steps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
1. Identify user roles for metrics ,[object Object],[object Object]
2:Target Goals, 3: Define Questions, 4: Select Metrics ,[object Object]
5. Standardize definitions ,[object Object],[object Object],[object Object],[object Object]
6. Requirements for Life-Cycle Management Tools ,[object Object],[object Object],[object Object],[object Object]
7. Automate collection of metrics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
8. Decision criteria ,[object Object],[object Object],[object Object],[object Object],[object Object]
9. Communication Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
9. Communication Plan ,[object Object],[object Object],[object Object]
9. Communication Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Go Back To Step 1 ,[object Object],[object Object]
Additional Reading ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Call to Action ,[object Object],[object Object],[object Object]
E-mail: [email_address] Skype: kofman
Thank you for your time and attention!

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Software Measurement: Lecture 3. Metrics in Organization

  • 1. Software Measurement Software Economics 2010 lecture 3: metrics in organizations
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  • 23. PM: Developer Benchmarking
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  • 30. PI: Knowledge Sharing
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  • 37. Metrics at Specialist Level LOC WMC DIT NOC RFC Churned LOC LCOM Ce Ca Instability Abstractness Churn Count DIT Points Knowledge Friendliness Velocity # Requirements # Bugs # Defects Response Time Scalability
  • 38. Specialist Level -> Project Level Project Size Design Quality LOC Points # Requirements DIT RFC LCOM Abstractness DIT
  • 39. Metrics at Project Level Productivity Project Size Design Quality Architecture Quality Customer Satisfaction Knowledge Sharing Application Performance Effort Team Efficiency Correctness
  • 40. Project Level -> Organization Level Productivity Project Size Effort ROI TCO Team Efficiency Productivity Design Quality TCO Personnel Qualities
  • 41. Metrics at Organization Level ROI TCO Personnel Qualities Information Productivity Knowledge Capital
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  • 58. “ Great! Let's collect data on everything and then we'll find correlations, meaning and information!”
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  • 67. “ A good guideline is that measures of individual productivity give you questions to ask but they don’t give you the answers” Steve McConnell
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  • 82. E-mail: [email_address] Skype: kofman
  • 83. Thank you for your time and attention!