7. To express our emotions
Achieve joint understanding
To get things done
Pass on and obtain information
Reach decisions
Develop relationships
Research show, 63 to 73 % of managerial time is spent on
communication.
8. Good Communication can’t exist without honest listening
We do not try HARD to get our message across
We do not take advantage of various media available to
us
We all could improve our communication skills
It cannot be perfected
9. Art of getting your message across effectively through:
•Spoken words – first & simplest way
•Body Language – can make or mar
•Written words – reflects importance
•Visuals – leaves greatest impact
12. Barriers are the hurdles or difficulties that come in the way
of effective communication. They are :
1. Physical
2. Psychological
3. Linguistic
4. Cultural
5. Mechanical
13. BODY LANGUAGE
the conscious and unconscious movements
and postures by which attitudes and feelings
are communicated
15. Openness Open hands,
unbuttoned coat
Arms crossed, sideways
glance, touching-
rubbing nose, rubbing Defensiveness
eyes, buttoned coat,
drawing away
Pinching flesh,
chewing pen,
Insecurity
thumb over thumb,
biting fingernail
16. Upper body in sprinter's
position, open hands,
Cooperation sitting on edge of chair,
hand to face gestures,
unbuttoning coat.
Steeple hands, hands
behind back, back
stiffened, hands in Confidence
coat pockets with
thumb out, hands on
table, hand in the
pocket of coat
22. What is culture?
Helps me
decide...
It tells me
what to think
I can show it, and do
I can see it
23. Culture
What is culture ?
•Culture is the arts elevated to set of
beliefs
•Culture is the lens through which we view the
world
24. Cultural differences
visible invisible
Communication styles Beliefs
Attitudes towards conflict Values
Decision making styles Expectation
Approaching to knowing Attitudes
25. Why cross culture is important ?
Globalization
Business opportunities
Job opportunities
Sharing of views and ideas
Talent improvisation
An understanding of diverse
market
26. Eye
In some cultures, looking people in the eyes is assumed to indicate honesty
and straightforwardness , in others it is seen as challenging and rude .
In Arab culture too little eye contact is
regarded as disrespectful .
In English culture certain amount of
eye contact is necessary but too
much makes people uncomfortable
In South- Asian countries direct eye
contact is regarded aggressive &
rude .
27. Meanings of Hand Gestures in Different
Cultures
US=OK JAPAN = MONEY
RUSSIA = ZERO BRAZIL = INSULT
28. However, the going
good sign translates
into a rude and
offensive gesture in
Islamic and Asian
countries. In Australia,
it means OK, but if you
move it up and down, it
is considered as a grave
insult.
Thumbs up hand sign
29. Fingers Crossed Hand
gesture
The cross may have
originated from the
Pagan symbols that
means to ward off evil.
Many times people cross
their fingers before
telling a lie, as it is
believed to countervail
the evil that comes of the
lie. It is a positive and
negative symbol as it
interprets both luck or
lies.
30. Skills to overcome differences
To handle yourself ,use your head
To handle others ,use your heart.
31. Precautions in cross- cultural communication
1. Slow down
2. Separate question
3. Use easy words
4. Write it down
5. Be supportive
6. Check meaning
32. I HEAR, I forget
I SEE, I remember
I DO, I understand”
