SIX SIGMA CASE STUDY IN WIPRO

1. IMSEC
PULKIT PATHAK
MECHANICAL
4th YEAR

2. CONTENTS
 ABOUT WIPRO
 SIX SIGMA MEAN AT WIPRO
 DIFFICULTIES ENCOUNTERED BY WIPRO
 IMPLEMENTATION OF SIX SIGMA
 PHASED IMPLEMENTATION
 BENEFITS OF SIX SIGMA PROGRAM
 PLAYERS AT WIPRO
 WIPRO GREEN MACHINE
 REFERENCES

3. ABOUT WIPRO
 Azim Premji current chairman of WIPRO has led WIPRO
since 1966.
 Girish Paranjpe is the new Jt. CEO of Wipro’s IT business
sector and also is an executive director in the board of WIPRO
limited.
 WIPRO limited is today a $5 billion revenue IT, BPO and
R&D services organization with presence in over 50 countries.
 WIPRO stands for Western India Vegetables Products Limited.
 Motto is “do it right the first time”.

4. HISTORY
 Wipro started as a vegetable oil company in 1947 by Azim Premji’s father.
When his father died in 1966, Azim a graduate in electrical engineering
from Stanford university, took on the leadership of the company at the age
of 21.
 He transformed the vegetable products factory into a customer products
group and then entered the information technology area.
 In 1977, when IBM was asked to leave India, Wipro began developing its
own computers and in 1981, started selling the finished product.
 Wipro is the first Indian company to adopt Six Sigma. Today, Wipro has one
of the most mature Six Sigma programs in the industry ensuring that 91% of
the projects are completed on schedule, much above the industry average of
55%.

5. Six Sigma mean at Wipro
 Products and Services should meet the global
standards.
 Philosophy of one working smarter not harder.
 Transformation of customers demand into product
specification.
 Make Quality a culture within.
 Focus on defect reduction, timeliness, and
productivity.

6. Difficulties encountered by Wipro and
learning from them
 Changing the culture: Restructuring the organization
culture, infrastructure, training and confidence building took
time.
 Project Selection: The first year of deployment was extremely
difficult for Six Sigma success. They decided to select the project on
the basis of high probability of their success.
 Training: To find the right kind of people and train them was a
difficult job. This motivated Wipro to start their own consultancy to
train the people.

7. Implementation of Six
Sigma
• Developing new Processes
• Improving Existing Processes
• Reengineering
PTO

8. Developing New Process
 DSSS+ Methodology –Wipro employs DSSS methodology for
software development.
 DSSP Methodology – used for designing new processes and
products.
 DCAM Methodology – used for designing for customer
satisfaction and manufacturability.
Improving Existing Properties
 TQSS Methodology –used for defect reduction.
 DMAIC Methodology –Help desk, customer support.
For Reengineering
 CFPM (Control Functional Process Mapping
)Methodology.

9. Phased Implementation

11. Benefits of Six Sigma Program
 Reduction in product defects.
 Waste elimination.
 Increased Productivity by 35%.
 Increased customer satisfaction.
 Improved quality than before.
 The financial gain that Wipro has achieved by using
Six Sigma has been one of the high points.

12. Players(work team) at Wipro
 Executive Management.
 Six Sigma Champions and Deployment Leaders.
 Financial Executives.
 Executive Black Belts.
 Black Belts.
 Yellow Belts.

13. BENEFITS OFFERED TO EMPLOYEES
 Interest free loan is provided.
 It provided credit cards for the employee as per the
policy.
 Formal and casual dress are allowed during service
hours.
 Feedback are converted to action.
 Right balance between work and fun.

14. Wipro Green Machine(in India a
only)
 Wipro InfoTech was India’s first company to launch
environment friendly computers on 14 June 2007. For
Indian market Wipro has launched a new range of desktops
and laptops called Wipro greenware.
Wipro Greenware
 ROHS(resistance of Hazardous Substances)
 Recyclable & degradable packing materials.

15. References
 http://verma_arvind.tripod.com/QA_at_wipro.pdf
 http://www.wipro.com/blog/Managing-change-the-Six-Sigma-way
 Sharma,Pandla,Gupta, Six Sigma at Wipro Technologies: Thrust on
Quality (1-14)
 Retrieved
from: http://www.iitk.ac.in/infocell/announce/convention/papers/Cha
nging%20Playfield-04-
Manisha%20Sharma,%20Kapil%20Pandla,%20Prasanth%20Gupta.p
df

16. THANK YOU