The document discusses effective communication skills. It outlines understanding communication basics, engaging audiences, and using words properly. Specific tips include making eye contact, developing listening skills, using gestures, speaking clearly, developing voice, and giving constructive feedback that is specific, focused on behavior, and meant to help rather than hurt. Feedback should be understood, and either used or ignored.
5. Make eye contact
Manifest constructive
attitudes and beliefs
(honest, patient,
sincere, respectful,
accepting to others)
Develop effective
listening skills
6. Use gestures (hand,
face, make your whole
body talk)
Don’t send mixed
messages (make your
words, gestures, facial
expressions & tone
match)
Be aware of what your
body is saying
7. Speak clearly
Pronounce your words correctly
Use the right words
Develop your voice
Animate your voice
Use appropriate volume
8.
9. Feedback is one important aspect in
constructive communication.
Effective feedback, both positive and
negative, is helpful to others.
It is specific rather than general.
It is focused on behavior rather than on
the person
10. Feedback should be time bounded
Feedback should be given to help not
to hurt
It involves sharing of information
rather than giving advice
Receiving feedback effectively
Listen to feedback given
11. Be aware of your responses
Be open
Understand the message
Use it or ignore it
Feedback should be clear & easy to
understand