How do you address an organisations’ “quality problem”? Mark will be talking about his role as Head of Quality at Cambridge Assessment and exploring how he is approaching getting the answers to that very question.

1. Knowing where to tap
MARK BUNCE | 11th OCTOBER 2017

3. 1858

4. Day 1
March 13th 2017
2,500
staff
170
Countrie
s
24,000
Assessor
s
8 million
candidates
40 million
question
papers

6. “BUSINESS
AS USUAL”
“INNOVATIVE
AND ADAPTIVE”
Computer
Based
Testing
Agile
Transformatio
n
Data Lake
Re-
platforming
Web Lab
Digital
Transformation

7. The “Quality Problem”
Abandoned
Projects
Many bugs
found by the
Business
(in UAT)
Projects go
live, no
adoption
Project dates
slipping

8. The solution …

9. Head of Quality
HIRE ONE
OF THESE!

10. More/“Better”
Testing
=
Less defects
Quality!
=

11. Quality is not
an act, it is a
habit
“
”

12. Scope
Time Cost

13. HOW
WE DO
TESTIN
G
HOW WE
ENGINEE
R
SOFTWA
RE
CONCEP
T TO
RELEASE
CONCEP
T TO
RELEASE
HOW WE
ENGINEE
R
SOFTWA
RE
HOW
WE DO
TESTIN
G

14. Patterns of “How we do Testing”
Pure
Agile
Strict
Waterfall
Independent
Leap-frog
Mini-Waterfall
Integrated
Continuous

16. Testing Services
TEST MANAGEMENT
Test Delivery Management
Test Strategy
Knowledge Management
TEST CAPABILITY
E2E Testing
Independent Testing
Embedded Testers
TEST LABORATORY
Performance Testing
Automation
Data Management
TEST SUPPORT
Tools Support
Metrics Support
Software Testing
Community

17. Why qTest?
• Integration with JIRA, #1 requirement
• QC migration patterns available
• Encourages adoption of Rapid Software Testing methodology
• The journey is long and the organisation needs a tool that can
evolve with us
+

18. 2-Tier / 2-Speed
IT Infrastructure
E2E Customer
Journey
Single View of
Customer
Process
Digitisation

19. Thank you
bunce.m@cambridgeassessment.org.uk
@markbunce
https://www.linkedin.com/in/markbunce/
+44 (0) 7985 146276