CEGA, an international medical assistance business, recently implemented Microsoft Dynamics CRM to fix some operational problems that were hindering their business. With the help of QGate, CEGA was able to transform their operating system to one that helped to provide the optimum level of patient care.

1. SAVING LIVES
WITH CRM

2. Imagine receiving a
call to say that
someone has taken ill.

3. They are travelling
abroad and need to
be brought back home.

4. Information needs to be shared
with the hospital, ambulance
service, customs and travel agent.

5. CEGA Air Ambulance does all that and more.

6. Imagine working at
CEGA where timing is
crucial, but you’re
faced with challenges
every day.

7. • A repetitive quote process that involved
typing and retyping the same information into
multiple forms and documents.
The Challenges

8. • A repetitive quote process that involved
typing and retyping the same information into
multiple forms and documents.
• Data errors resulting from manual retyping
that affected regular data audits in their highly
regulated environment.
The Challenges

9. • A repetitive quote process that involved
typing and retyping the same information into
multiple forms and documents.
• Data errors resulting from manual retyping
that affected regular data audits in their highly
regulated environment.
• Multiple systems storing quote information
from the same case, making it difficult to get
one view of the case from beginning to end.
The Challenges

10. CEGA used Microsoft Dynamics CRM to streamline
administrative and auditing processes throughout a
global network of clients and partners.
The Solution

11. With Microsoft Dynamics CRM, staff only need
to enter the information once and it is then
filtered to the rest of the documentation.
The Results

12. The process is seamless and much quicker as
Microsoft Dynamics removes all of the manual
labour out of the equation.
The Results

13. The process of conducting audits is now much
simpler. All of the information is on one file
providing a complete story.
The Results

14. The senior management team do genuinely
lie awake at night if we are not comfortable
that the aircraft is going to get to the
patient at the right time.
Having Dynamics CRM in place means that
we can relax and literally sleep well at
night knowing that the patient will be
supported in the right way..
“
– Alistair Hardie, CEO CEGA Group
“
The Partner

15. I actually feel quite proud. It’s great for
our company to have an operating
system that is efficient, saves time
and lives..
“
“
– Jackie Gillard, Services Manager
The Partner

16. After approaching different CRM vendors, it was
only Microsoft and QGate that understood what
CEGA were after and could provide the right tool
for them.
The Partner

17. QGate have a wealth of knowledge
in-house and offer us the advice and
support we need. I feel confident that
when I have got an issue they will be
there.
The Partner
“
– David Ginn, Systems Engineer
“

18. Contact Us
For more information about how QGate helps
companies implement effective and successful
CRM systems, contact us.
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