Developing Engineering Specifications Using Quality Function Deployment (QFD

Understanding the problem and the Development of Engineering Specifications

Understanding the Problem ,[object Object],[object Object]

Quality Function Deployment (QFD) ,[object Object],[object Object],[object Object],[object Object]

The House of Quality (HOQ) ,[object Object],[object Object]

QFD Steps ,[object Object],[object Object],[object Object]

Step 2: Determine the customers’ requirements: WHAT do the customers want? ,[object Object],[object Object],[object Object]

Collection methods for customer requirements ,[object Object],[object Object],[object Object]

Step 3: Determine relative importance of the requirements: WHO versus WHAT ,[object Object],[object Object],[object Object]

Step 5: Generate engineering specifications: HOW will the customers’ requirements be met? ,[object Object],[object Object]

Step 6: Relate customers’ requirements to engineering specifications: HOW to measure WHAT ? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Step 7: Set engineering targets: HOW MUCH is good enough? ,[object Object],[object Object],[object Object],[object Object]

Step 8: Identify relationships between engineering requirements: How are the HOWs dependent on each other? ,[object Object],[object Object],[object Object],[object Object],[object Object]

QFD can be applied at all phases

Conclusions ,[object Object],[object Object],[object Object],[object Object]

Developing Engineering Specifications Using Quality Function Deployment (QFD

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Developing Engineering Specifications Using Quality Function Deployment (QFD