2. Communication Skills Communication:Is a process of transferring information from one entity to another. Verbal, Oral (One-to-one interaction) In Person In Absence (Voice only) Written
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4. 55% of impact is determined by body language, postures, gestures, and eye contact.
17. Oral Communication Skills Language consistency Spoken “Dialect or Colloquial” consistency Etiquettes of speaking on phone Language intermix “Killer” Vocabulary Other parties language
19. E-mail Etiquettes What does your email say about you? A LOT It provides to the reader a clear picture of your workplace status, work habits, stress levels and your personality.
20. E-mail Etiquettes “Higher status” managerial emails have a level of formality, tone and lack of detail that is less apparent at mid-management levels and below.
21. E-mail Etiquettes Cheesy quotes & smiley faces are more prevalent at lower management levels, here correspondence is more task-based and the e-mailer’s allows themselves to be left off the stream. Joke e-mails are shares at equal level.
22. E-mail Etiquettes Email is an extremely, valuable communication channel for today's global village concept. It is abused if used Carelessly or too much….
24. E-mail Etiquettes Tip # 1 Five times prayers & reading e-mails is mandatory for all Muslims.
25. E-mail Etiquettes Tip # 2 Use email as one channels of communication, but not your only one. Its fast and easy. It can document discussion. It enables high-impact messages to be sent around the office & the world with the click of a mouse. It misleads the managers into thinking they can manage large groups of people through regular group emails. Use email wisely, but don’t manage your company through it. You won’t reach everybody you need to reach and your presence won’t be felt.
26. E-mail Etiquettes Tip # 3 Follow the K.I.S.S. Rule. Remember emails longer than one screen-full often aren’t read right away; they get shoved to the end of the day or the next morning. Evaluate when it’s time to put down the mouse and go talk to someone, or pick up the phone. There comes a point when further emailing eats up time unnecessarilyand becomes a nuisance.
27. E-mail Etiquettes Tip # 4 De-code your message as much as possible. Say what you really want to have happen. Make the “SUBJECT” line clear and compelling, change it when the subject in a thread changes. Be certain about who really needs to be on the “To:” “Cc:” & “Bcc” line.
28. E-mail Etiquettes Tip # 4 contd.. Be clear about action items and priorities. Spell the out, as lists or bulleted items. Include a response button or tag your email with “Delivery Receipt” and or “Read Receipt”.
29. E-mail Etiquettes Tip # 5 Encourage people to respond with questions. That is like keeping your office door open.
30. E-mail Etiquettes Tip # 6 Save your wrath for face-to-face meetings“ Flame mails,” or emails dripping with criticism or venom, often backfire.
31. E-mail Etiquettes Tip # 6 contd.. These FLAME emails, because they are not accompanied by the writer’s facial expression or body language, can easily come across more harsh than intended. You control the message--- and the emotions on the other end---much better by delivering it in person or over the phone.
32. E-mail Etiquettes Tip # 7 Inject humor, but keep emotions, smiley faces and joke mails to a minimum. The smiley faces do help clarify when you are being facetious. But too many facetious mails will erode at your attempts to write serious ones.
33. E-mail Etiquettes Tip # 7 contd.. What about joke email? Some companies do forbid them. Send them or pass them on at your own risk. There is usually more downside than upside, but everybody needs a good laugh now and then. Too many joke mails will erode your attempts to send serious ones.
34. E-mail Etiquettes Tip # 8 Consider setting a 5-minute buffer between when you send and when it goes out. There is a value to it. You are able to retract poorly written messages before they even they go out. “A 5-minute rule won’t hurt anyone”. If you are angry when you are about to write, take a step further. Get up and walk around or do something else before you write the mail.
35. E-mail Etiquettes Tip # 9 Work in time each day to answer your emails. If you can’t keep up during a normal day, build time into your workday or delegate some of the responsibility. Before it is too late to respond to someone?
36. E-mail Etiquettes Tip # 10 If you can’t write emails effectively get some training. Or at least get help from a secretary or subordinates. Email should have some role in your communication with employees, partners and others--- there is really no valid reason to avoid it. But know that any remote workers and others who don’t see you regularly may judge you largely on your emails.
37. E-mail Etiquettes Tip # 10 contd.. Use spell check--- and a thesaurus Avoid typos and mangled sentences. They make you look bad. Avoid clichés and “Chat” phrases.
