Higher Education Services Offered by QuScient Technologies

1. QuScient – Higher Education Services

4. Our Mission Competitive advantage to customers “ Fit for purpose” quality Lower costs Scalable service World–class safety/ security practices

5. Services Process Consulting Contact Center Data/Transaction Processing Services Software Services Build technology platform to facilitate BPO

6. About QuScient – Growth 2005 2006 2007 2008 2009 Accounting BPO Specialized Higher Education Provider Higher Education Newer Services & Product Range Foray – Higher Education Domain Software Products Back Office Foray- Power & Energy Domain Debt Free Growing A range of products and solutions in the Higher Education space spanning across: Lead Generation to Enrollment, Academic Records to Academic Advising and Retention

8. Facilities & Infrastructure

10. Call Center – Set up

11. University Services

13. Retention Services Graduation Coaches Level 2 Retention Services Pre - Class Level 1 Post – Class Level 1

16. Graduation Coaches Get in touch with students who fail to submit their first post in their online classroom and urge them to do so GCs will handle issues related to Re-Registration including Admissions, Business Office Holds, Student wanting to drop out / roll to another semester Track failed students and motivate them to continue their education Work closely with the business office/ financial aid to help students who have not made their tuition payments Follow up with students to get their official transcripts and get their admin hold removed Graduation Coaching

18. Award credits Check official transcripts Review courses Assess transferability of credits Match courses Check accreditation of previous university Transcript Evaluation

20. Technical Support Provide 24/7 assistance to students and faculty regarding usage of the following Passwords University website Assignments Online classroom Technical Support

21. Identify university requirements Recruit faculty in India Screen faculty Monitor Progress Faculty training ADJUNCT FACULTY SERVICES Adjunct Faculty Services

23. Student Enrollment process 1st level introductory call Elevator pitch, qualification scheduling Interface with student to initiate batch start sequence Dispatch process Details sent to Univ. for evaluation Registration call Document collection evaluation fee payment Follow up call (s) Reinforcement of information scheduling for registration 3rd Level finalization call Reinforcement of all points batch start details Financials scheduling of follow up call 2nd Level discovery call Discover prospect information concept reinforcement University Information Specialization information scheduling

24. Lead Generation Strategies

26. Lead Acquisition – High Level Process Lead Acquisition Lead Management Lead Qualification Lead Prospecting Lead Conversion Quality Assurance Sales Closure 170 Seat Contact Center CTI Integrated, Completely Automated Predictive Dialing Facility

27. Lead Generation: Typical Process Lead to Closure and After Sales Support Independent Students Corporate Students Leads via Email & Web Campaigns Leads Qualified by Enrollment Counsellors Transcription Evaluation Paper Work & Fee Processing Completed App. to university Leads via Custom (Intranet) Campaigns (email and Micro-site) Registration & Post-Enrollment support E.g. International Student Enrollment E.g. International Student Enrollment

28. Online Marketing for Lead Generation

29. © 2008 QuScient Technologies, Confidential & Proprietary Review Existing Plan Competitor Analysis. Target Definition SEM, SMM Planning Online Marketing: Approach Creative Plan Microsites, Landing pages Content Creation Text, video & audio Creative Plan Microsites, Landing pages PR & Video Campaign planning

30. © 2008 QuScient Technologies, Confidential & Proprietary PPC Campaign SMM Ad Campaign Content Targeting Launch Micro Sites Online PR Online Marketing: Approach Contd… Online Road Shows YouTube etc.

32. ProRetention TM – Student Retention Product Suite

33. ProRetention TM Concept & Approach ` University Staff Student Portal ProRetention TM Tickets Surveys

36. ProRetention™ Student Relationship Management ProRetention™ Student Relationship Management Student Communication Management Student Life Cycle Information Create / Publish Survey Time-based Alerts Instant Messaging Advanced Reporting Process Knowledge Base Executive Dash Board Document Repository

38. Sample BI Dashboards

39. ProRetention™ Student Portal Student profile updates Fill out SURVEY Raise problem ticket College Announcements Student forum Media Gallery Chat This portal will empower a student to raise his own problem tickets, review his personal information and change information View lifecycle information ProRetention™ Student Portal Student profile updates This portal will empower a student to raise his own problem tickets, review his personal information and change information View lifecycle information Student profile updates This portal will empower a student to raise his own problem tickets, review his personal information and change information Chat View lifecycle information Student profile updates This portal will empower a student to raise his own problem tickets, review his personal information and change information Fill out SURVEY Raise problem ticket Chat View lifecycle information Student profile updates This SMM ready portal will empower a student to raise his own problem tickets, review his personal information and change information

40. Thank you www.quscient.com www.proretention.com