Rethinking 'the Customer' in the age of CX [infographic]

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The Value of Being Customer-Centric (7 Facts)

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How to Feed an Elephant: Advice for Getting Personas Right

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15 of the hottest talks from BMA15, visualized

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Digital Experience Design Strategy at the CXPA 2015

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5 Conversations for CX Leaders to Lead

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Case study: How Symantec built engagement through design

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Leading With Personas

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Making Digital Experience Pay

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20 Must See Charts For Modern Marketers

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Insights From TED Marketing

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Marketing Automation Mind Map

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