credit-suiss Milestones and Indicators 2005

CREDIT SUISSE GROUP

Credit Suisse Group
Sustainability Reporting –
Milestones and Indicators 2005

Our vision
The vision of Credit Suisse is to become the world’s
premier bank, renowned for its expertise in investment
banking, private banking and asset management, and
most valued for its advice, innovation and execution.

Brand launch in Hong Kong
On January 16, 2006, we launched
our new Credit Suisse brand and
logo worldwide. The facades of
Credit Suisse buildings in Hong
Kong, London, New York, Singapore
and Zurich were illuminated for one
week to celebrate the new brand
and to reflect our global reach.

Contents
2 Reporting 2005

4 Employees

6 Society

9 Environment

13 Clients and shareholders

17 GRI index

Credit Suisse Group Sustainability Reporting 2005 1

Reporting 2005

Sustainability reporting
Credit Suisse Group has been continuously adapting its environmental reporting
activities in line with changing requirements since 1994 and published its first
Sustainability Report in 2002.

The need for transparency has grown constantly over recent years, as has the wish for
more targeted information among stakeholders. Credit Suisse Group therefore decided
to expand its sustainability reporting activities and now uses various tools to provide
information about the way in which it responds to ecological and social challenges.

Further information is available on the Internet at: www.credit-suisse.com/responsibility.

Milestones and indicators 2005
This annual review – “Milestones and Indicators 2005” – provides an overview of
environmentally and socially relevant activities and indicators in the course of last year.

This summary forms an integral part of Credit Suisse Group’s comprehensive
sustainability reporting activities and is supplemented by the following information:

– Credit Suisse Group Business Review: The Business Review contains a
discussion of the company’s strategy and an insight into its different areas of
business. It also provides details of its environmental and social commitments in the
chapter “Credit Suisse Group and society”.

– Internet: Information about the underlying framework, international commitments
and initiatives relating to sustainability is available on the Internet at: www.credit-
suisse.com/responsibility. This webpage contains links to more detailed information,
including special publications, articles and interviews.

Unless otherwise stated, the following information relates to the financial year 2005 and
essentially refers to the activities of the whole of Credit Suisse Group (Credit Suisse
and the insurance business of Winterthur).

Key figures and extensive information about Credit Suisse’s strategy, risk management
and corporate governance are available in the Credit Suisse Group Annual Report
(www.credit-suisse.com/investors/en/reports/annual_reporting.html).

The GRI index1 at the end of this document summarizes the various sources of
information listed above and helps interested parties to locate specific information.

1
GRI = Global Reporting Initiative – an international standard for sustainability reporting

2 Credit Suisse Group Sustainability Reporting 2005

2005 review
2005 was a year of change for Credit Suisse, as it underwent the transition to become
an integrated bank. At the same time, further efforts were made to incorporate
environmental and social considerations into its business processes. This summary
provides an overview of selected areas of focus, complemented by references to local
initiatives and measures.

One area of focus in 2005 – the UN Year of Microcredit – was Credit Suisse’s
commitment to microfinance. Moreover, a pilot project aimed at achieving greenhouse
gas neutrality represented another milestone that should provide the company with
further experience regarding the issue of climate change. Credit Suisse also continued
its dialog with various stakeholders. Here, interest focused on topics such as the
Equator Principles in connection with project finance.

Measures in the field of employee training and development, as well as numerous local
schemes to support charitable projects, are further examples of the broad range of
initiatives and activities performed by the company. Various sustainability ratings and
awards for individual initiatives, as well as Credit Suisse Group’s repeated inclusion in
key sustainability indexes, confirm the validity of its approach to sustainability.

Shareholders

Financial analysts Clients
M ar ketpla ce
This chart illustrates the interplay between the OM IC IS S U
N
ECO E S
different elements that Credit Suisse Group
uses to pursue a sustainable business policy. Products and Services
NGOs Media
Environmental Management
ES

It also shows the stakeholder groups with
U

ISO 14001
ENTAL IS S
E nv ironmen t

which it maintains a dialog. Philanthropy
So ciety

Legal and Compliance
Code of Conduct
NM

Global Compact
Government Local communities
IRO

Supplier Guidelines
V

SO

HR Policies
EN

CI

Health and Safety
AL

IS
SU
ES

Suppliers Unions
Workplace

Employees


Employees

The ability to attract and retain well-qualified employees is
becoming an increasingly important factor for business
success. Credit Suisse wants to offer its staff a stimulating,
cross-cultural working environment, as well as attractive
training and development opportunities. It uses various
measures to prevent discrimination and to promote equal
opportunities for employees, who enable it to serve
a diverse global clientele through their wide range of
experience and perspectives.

Training
Lifelong learning is a key value at Credit Suisse. The bank can only achieve long-term
success and ensure future opportunities for its employees if it is able to adapt their
skills and abilities in line with changing requirements.

Social responsibility starts by providing job opportunities for young people. Over the last
8 years, Credit Suisse in Switzerland has, on average, been able to fill 600 commercial
and IT apprenticeships as well as 350 positions for high school and university
graduates.

Credit Suisse Business School

Credit Suisse established Switzerland’s first corporate business school at the start of 2004 under
the motto “A passion to learn and perform”. Its objectives are to support the Group’s top
management in the implementation of strategy, to accelerate innovation, to promote young talent
and to deliver improvements in service quality. In 2005, a total of 45,137 employees attended
4,719 days of training at 3,469 events. The opening of Campus Asia in Singapore in 2005
represented an important step towards the training of managers for the Asian market.

Awards reflect high standards of training
At the end of April 2005, Credit Suisse became the first Swiss bank to receive the international
CLIP Award (Corporate Learning Improvement Process) for its business school. The certification
was performed by the renowned European Foundation for Management Development (EFMD) and
demonstrates that Credit Suisse has achieved the highest standards in the field of training.

Out of 60 applicants, the Business School had already achieved fourth place in the “Best New
Corporate University” category – an excellent result for which it was subsequently granted a Cubic
Award (Corporate University Best in Class).


Diversity and inclusion
Diversity and inclusion can be defined as mutual understanding and cooperation
between employees – irrespective of their race, nationality, gender, sexual orientation,
religion or age – based on mutual respect. We foster diversity throughout our workforce
as the wide-ranging experiences and perspectives offered by our people are a key
driver of our ability to provide innovative products and solutions to our global clientele.
Dedicated internal units provide support in this area. In 2005, we focused on the
following measures:

– Diversity training: In interactive courses devoted to the subject of diversity and
inclusion, Credit Suisse trained managers in how to successfully lead multicultural
teams and foster an inclusive environment to leverage the advantages of a diverse
workforce. The program has been implemented in the various regions. Similar
lessons were also communicated at seminars and lunchtime events for employees
at different levels of the bank.

– Awards: Credit Suisse received various awards in recognition of its commitment to
promoting diversity and inclusion in 2005. For example, Credit Suisse was named
one of the «100 Best Companies for Working Mothers» by the US magazine
«Working Mother» for the third consecutive year. In the UK, Credit Suisse received
recognition for its efforts to support working parents from «Opportunity Now» – an
initiative to promote equality for women in business. Further recognition was
received in the form of a 100% rating on the US Human Rights Campaign’s
Corporate Equality Index and a joint second-place ranking in Stonewall’s first-ever
annual Corporate Equality Index of the top 100 UK companies.

As a result of Credit Suisse’s global commitment to initiatives to support a diverse
workforce, the bank’s divisions are able to recruit and retain talented employees who
play a key role in its future success. These initiatives include an intensive promotion
review process with a special focus on the advancement of women and under-
represented populations, recruitment programs at universities and support for employee
networks in the various regions. These networks include the Multicultural Resource
Network (MRN), the Open Network (LGBT), the Parents’ Network and Women’s
Network.

See also: www.credit-suisse.com/responsibility/en/diversity.html

Employees (FTEs)
Change in %
compared
31.12.05 31.12.04 to 2004
Switzerland Banking 20,194 19,558 3
Insurance 5,928 6,147 (4)
Outside Switzerland Banking 24,370 21,606 13
Insurance 13,031 13,221 (1)
Total employees 63,523 60,532 5


Society

As a globally active financial services provider, Credit Suisse
is connected to the economy and society in many different
ways. It engages in a dialog with a variety of stakeholders –
including regulators, politicians, international groups and
non-governmental organizations (NGOs) in addition to its
relations with clients, employees and business partners. This
dialog promotes mutual understanding and helps to ensure
that new trends are identified at an early stage. Credit
Suisse also supports numerous humanitarian, cultural and
charitable organizations and thus helps to maintain a stable
environment.

In dialog with society
In 2005, Credit Suisse once again contributed to the formation of public opinion
through the publication of various studies and analyses. Regional studies by the
Economic Research department offer an overview of economic trends in the Swiss
cantons, for example, while the “Sorgenbarometer” survey – which has been published
annually by Credit Suisse since 1976 – once again revealed the issues which are of
greatest concern to the Swiss public. Further studies about current aspects of
economic policy, such as family policy and the eastward expansion of the EU, met with
considerable interest from the public.

Credit Suisse also conducts a dialog with NGOs. In February 2005, for example, it
organized an international conference at which the representatives of financial services
providers and NGOs discussed the further development of the Equator Principles.

Credit Suisse supports employees who exercise a political function in addition to their
work. In 2005, the company organized a further meeting for those members of staff
who hold external mandates to promote the establishment of networks and to help
strengthen sociopolitical commitment.

Commitment to culture, social causes and sport
Credit Suisse is dependent on the existence of a stable environment for itself and its
employees. It is therefore committed to improving the lot of disadvantaged people and
to encouraging a rich cultural life. Based on this belief, Credit Suisse supported various
initiatives in 2005, including the following projects:

– Freestyle Tour 2005: With its “Freestyle Tour 2005”, the Swiss Foundation for
Social Youth Projects (“Schtifti”) launched its third campaign to combat obesity,
unhealthy eating and the lack of exercise among young people. Credit Suisse lent
its support to the initiative as a tour partner, providing funding for the 38 events that
attracted more than 2,000 children and young people. One of the stops on the tour
was at Credit Suisse in Zurich, where apprentices were able to try their hand at
various new sports such as street skating, slalom boarding and long boarding. They
also had an opportunity to learn about healthy eating.

– Promoting musical talent: Credit Suisse plays an important role as a sponsor in
the field of classical music and awards two prizes through its Jubilee Foundation to
help extremely gifted young musicians to achieve the breakthrough to an


international career. The Credit Suisse Young Artist Award is presented every two
years to outstanding young international soloists in recognition of exceptional
achievement. In alternate years, the Prix Credit Suisse Jeunes Solistes is presented
to support talented musicians from Switzerland. The current prizewinners are the
Tecchler Trio (Prix Credit Suisse Jeunes Solistes 2005) and the pianist Martin
Helmchen (Credit Suisse Young Artist Award 2006).

– Continuation of the library initiative: Reading difficulties among children in state
primary schools represent a major problem in New York City. Credit Suisse
therefore plays a lead role in supporting the Robin Hood Foundation’s Library
Initiative, which works in cooperation with schools in more deprived neighborhoods
to build or renovate functional school libraries and to provide them with suitable
materials and specialist staff. Credit Suisse was the main provider of funding for the
31 libraries that have already been constructed and recently committed itself to a
further investment over 3 years to support Phase III of the Library Initiative, which
will allow for the construction of 25 additional libraries throughout New York City.

As corporate volunteers, many employees lent a helping hand in their spare time to
renovate playgrounds and community centers, clean up green spaces and parks, lead
craftwork projects with children, assist students with their homework, and mentor
teenagers at the start of their careers.

See also: www.credit-suisse.com/responsibility/en/engagement.html

Sri Lanka: employees help Tsunami victims to build new homes

Following the devastating Tsunami at the end of 2004, Credit Suisse Group donated USD 1.5
million in emergency aid to various organizations to help the flood victims. It also made a further
USD 10 million available to help fund the long-term reconstruction efforts. In addition to this
financial support, 2 teams of 20 employees from across Credit Suisse provided direct help in the
affected areas through their work as volunteers.

In Galle, one of the regions of Sri Lanka that was worst hit by the Tsunami, the aid teams – in
partnership with Habitat for Humanity – helped families to construct new homes. For a week,
volunteers helped to produce concrete components, lay foundations, prepare timber, erect and
plaster concrete walls and build wooden roofs.

Through various charitable entities, Credit Suisse also provided emergency aid following the
earthquake in Kashmir, Hurricane Katrina in the US and the severe flooding in parts of Switzerland.


Sponsorship
Through its sponsorship commitments in the fields of sports and culture, Credit Suisse
has contributed to the realization of numerous different projects over the years.
Examples of its diverse activities in 2005 are included below:

– Main sponsor of the Swiss Football Association: Credit Suisse has been the
main sponsor of the Swiss Football Association since 1993. It assigns particular
importance to the promotion of young talent – with half of its sponsorship money
being earmarked for the funding of programs to support gifted young players.
Switzerland’s youth teams – the U19s, U20s and U21s – have played in all of the
major tournaments in recent years and the Swiss national football team has
qualified for the 2006 World Cup in Germany, representing a pleasing result for
Credit Suisse.

– World Orchestra for Peace – The Credit Suisse Tour 2005: The World
Orchestra for Peace, which was founded by the conductor Sir Georg Solti, brings
together more than 80 leading international musicians to perform concerts around
the world, thus furthering the cause of peace. With financial support from Credit
Suisse, the orchestra was able to celebrate its tenth anniversary with concerts in
London, Berlin, Moscow and Beijing. This was Credit Suisse’s largest cross-border
cultural commitment in 2005.

Memberships

As a sign of its commitment to society and the environment, Credit Suisse Group was represented
in the following committees and initiatives in 2005:
– Asia Socially Responsible Investment Association (ASRIA)
– Business for Social Responsibility (BSR)
– Conference Board
– Energy Model of the Canton of Zurich and Switzerland
– Swiss Association for Environmentally Conscious Management («öbu»)
– UN Global Compact
– UNEP Finance Initiative
– UK Energy Efficiency Accreditation Scheme


Environment

Credit Suisse has taken account of environmental issues in
its business activities since the beginning of the 1980s. The
introduction of a company-wide Environmental Management
System marked an important milestone in these efforts.

Environmental Management System
In 1997, Credit Suisse became the first bank worldwide to have an environmental
management system certified under ISO 14001. The system, which has been
developed continuously ever since, governs the responsibilities, procedures and rules
relating to the implementation of its operational environmental policy.

Following the annual control audit in 2005, the external certification company SGS
confirmed that Credit Suisse’s Environmental Management System continues to meet
the standards required by ISO 14001. The auditors made positive references, in
particular, to the successfully restructured procedure for the examination of
environmental risks in the lending business.

Environmental management indicators
Credit Suisse Group headcount (31.12.2005) 63,523
Environmental specialists (in full-time posts) 1) 17
Employees trained in environmental issues 822
Training time (hours) 1,141
1)
Including the corresponding fixed mandates of externals

Operational ecology
Credit Suisse is committed to continually reducing the environmental impact of its
operations. Here, its main focus is on the reduction of energy consumption and the
economical use of resources.

Examples of operational ecology measures implemented in 2005 include:

– Energy: Significant savings were generated at Credit Suisse premises in
Switzerland through energy-relevant projects in connection with the renovation of
buildings (heating systems, refrigeration plants, air conditioning, lighting, thermal
insulation) as well as the realization of operational enhancements. The replacement
of the remaining tube monitors with energy-saving flat screens also contributed to
improved energy efficiency.

– Green electricity: Credit Suisse in Switzerland substantially increased its proportion
of green electricity for 2005-2007 by purchasing an additional 15 GWh of certified
hydroelectricity (“naturemade star” label). This is in addition to the certified solar
electricity (310,000 kWh) that it has purchased annually since 2000.

– Water: The installation of water-saving tap fittings will reduce water consumption at
premises in Switzerland by around half in the future.

– Paper: The proportion of FSC-certified paper used in computing centers and
offices in Switzerland was further increased in 2005. Credit Suisse is thus making a
contribution to the long-term conservation of the resources required to make paper.
“FSC” stands for the “Forest Stewardship Council” – an organization promoting
socially and environmentally sustainable forestry practices.


In January 2005, Credit Suisse received an award from the New York State Energy
Research and Development Authority for its efforts in the field of energy efficiency. This
was in recognition of the installation of an ice storage-based air conditioning system
that allows for a reduction in peak energy consumption and thus makes a contribution
towards conserving energy supplies in New York City.

Together, all of these measures help to ensure the more conscious and efficient
handling of natural resources, as well as contributing to business success via cost
savings.

Climate change
One of Credit Suisse’s priorities for 2005 was to reduce its level of greenhouse gas
emissions. As a milestone in its efforts to protect the climate, it has set itself the target
of running all of its business premises in Switzerland on a greenhouse gas neutral basis
by the end of 2006 and using the insights it gains from this pilot project to extend this
target to further parts of the company (see box).

– Climate Leader Award: Specialist units at Credit Suisse have been focusing on
the issue of operational energy efficiency for more than 25 years and have thus
enabled the company to have a constant and positive direct impact on its emissions
of climate change gases. In a one-year comparison produced by The Climate
Group, Credit Suisse achieved fifth place and received a Climate Leader Award at
the UN Climate Conference in Montreal in December 2005.

– Carbon Disclosure Project: In 2005, Credit Suisse joined the Carbon Disclosure
Project for the third time in order to raise the issue of climate change in connection
with banking services. This is an international initiative under which institutional
investors call on listed companies to disclose stock market-relevant information on
greenhouse gases and to thus increase transparency for investors.

Pilot project to achieve greenhouse gas neutrality

In 2005, Credit Suisse decided that it would run all of its operational premises in Switzerland on a
greenhouse gas neutral basis as part of a pilot project. It aims to realize this objective by:
1. Increasing efficiency through the optimization of operations at existing buildings and facilities;
2. Using new, energy-efficient technologies when renovating or constructing buildings;
3. Replacing oil and gas heating with heat pumps or district heating systems and using more
certified electricity from renewable sources (water power, solar power);
4. Purchasing greenhouse gas certificates.
As part of the same pilot project – which relates to around 20% of Credit Suisse Group’s total
greenhouse gas emissions – all air travel that is booked in Switzerland is structured in such a way
as to achieve greenhouse gas neutrality.


Operational ecology performance indicators – Switzerland
% em-
ployees Extra-
covered Absolute polated Relative Changes
Corresponding Employees in figures Data figures figures relative
covered 2) 2005 3) quality 4) 2005 5) 2005 to 2004 6)
Indicators 1)
GRI Indicators system
25,604 100%
1) Total premises energy consumption in MJ
(MJ per employee) (EN 3) 1,112,558,350 3 1,181,908,164 46,161 1%
1a) Electricity consumed in premises in MJ (MJ per empl.) 25,604 100% 738,000,000 3 738,000,000 28,824
Electricity from hydroelectric power stations 481,590,000 481,590,000
Electricity from photovoltaic power stations 1,153,800 1,153,800
Electricity generated by nuclear power stations 147,600,000 147,600,000
Electricity from average market mix 107,656,200 107,656,200
1b) Fossil fuels consumed in premises in MJ
(MJ per empl.) 21,604 84% 305,054,950 2 361,536,147 14,120
Natural gas 199,513,375 236,453,456
heating oil 105,541,574 125,082,692
1c) Other energy consumed in premises im MJ (district
heating) (MJ per empl.) 21,604 84% 69,503,400 2 82,372,017 3,217
2) Total business travel in km (air travel)
(km per empl.) EN 34 25,604 100% 87,206,970 2 87,206,970 3,406 58% 7)

3) Total paper consumption in tons (kg per empl.) (EN1) 25,604 100% 5,174 3 5,174 202 6%
3a) Post-consumer recycled 60 60
3b) New fibers ECF + TCF 5,114 5,114
3c) FSC-labelled paper (%) 44% 44%
4) Total water consumption in m3 (drinking water)
(liter per empl.) EN 5 21,604 84% 605,507 3 717,617 28,028 (3%)
5) Total waste in tons (kg per empl.) EN 11 21,604 84% 5,948 3 7,050 275 (1%)
5a) Valuable materials separated and recycled 3,812 4,518
5b) Waste incinerated 1,951 2,312
5c) waste disposed of in landfills 0 0
5d) Hazardous waste 185 220
6) Direct and indirect energy in MJ (MJ per empl.) 25,604 100% not summable _
6a) Direct energy use EN 3 1,181,908,164 46,161
6b) Indirect energy use EN 4 1,849,191,348 72,223
6c) Other indirect energy use EN 19 572,260,850 22,350
7) Direct and indirect GHG emissions of 6) in tons
(kg per empl.) 25,604 100% 75,837 2,962 3%
7a) GHG emissions of direct energy use (6a) EN 8 22,192 867
7b) GHG emissions of indirect energy use (6b) EN 8 20,011 782
7c) GHG emissions of other indirect energy use (6c) EN 30 33,634 1,314


Operational ecology performance indicators – international banking sites
% em-
ployees Extra-
covered Absolute polated Relative Changes
Corresponding Employees in figures Data figures figures relative
covered 2) 2005 3) quality 4) 2005 5) 2005 to 2004 6)
Indicators 1)
GRI Indicators system
24,359 100%
1) Total internal energy consumption in MJ
(MJ per employee) (EN 3) 1,070,663,386 3 1,406,964,388 57,760 (2%)
1a) Electricity consumed internally in MJ (MJ per empl.) from
average market mix 18,613 76% 1,008,909,227 3 1,320,373,690 54,205
Electricity from hydroelectric power stations 15,776,438 20,646,847
Electricity from wind power stations 29,430 38,515
Electricity generated by gas-fired power stations 40,466,275 52,958,783
Electricity generated by oil-fired power stations 5,194,368 6,797,942
Electricity generated by coal-fired power stations 96,554,257 126,361,914
Electricity generated by nuclear power stations 447,823,660 586,073,120
Electricity from average market mix 403,064,798 527,496,569
1b) Fossil fuels consumed internally in MJ (MJ per empl.) 17,372 71% 58,568,342 2 82,123,597 3,371
Natural gas 57,875,332 81,151,868
Heating oil 693,011 971,729
1c) Other energy consumed internally im MJ (district heating)
(MJ per empl.) 17,372 71% 3,185,816 2 4,467,101 183
2) Total business travel in km (air travel)
(km per empl.) EN 34 24,359 100% 460,978,381 2 460,978,381 18,924 (11%)8)
3) Total paper consumption in tons (kg per empl.) (EN1) 18,132 74% 2,724 2 3,659 150 (7%)
3a) Post-consumer recycled 0 0
3b) New fibers ECF+TCF + 3c) new fibres chlorine bleached 2,724 3,659
3c) FSC-labelled paper (%) 6% 6%
4) Total water consumption in m3 (drinking water)
(liter per empl.) EN 5 17,106 70% 786,829 2 1,120,464 45,998 (9%)
5) Total waste in tons (kg per empl.) EN 11 14,177 58% 6,236 2 10,714 440 (13%)
5a) Valuable materials separated and recycled 1,856 3,190
5b) Waste incinerated 0 0
5c) Waste disposed of in landfills 4,339 7,455
5d) Hazardous waste 40 69
6) Direct and indirect energy in MJ (MJ per empl.) 24,359 100% not summable
6a) Direct energy use EN 3 1,406,964,388 57,760
6b) Indirect energy use EN 4 4,630,573,041 190,097
6c) Other indirect energy use EN 19 1,722,240,143 70,702
7) Direct and indirect GHG emissions of 6) in tons
(kg per empl.) 24,359 100% 261,274 10,726 (22%)9)
7a) GHG emissions of direct energy use (6a) EN 8 4,621 190
7b) GHG emissions of indirect energy use (6b) EN 8 130,622 5,362
7c) GHG emissions of other indirect energy use (6c) EN 30 126,031 5,174

1)
Indicators are reported according to „VfU Indicators 2005 Report“. CSG was a participant in the project (see www.epifinance.com -> VfU Indicators 2005). 2) Data as Full
Time Equivalent (FTE). Change compared to 2004: Increase of 1.5% for the system Switzerland and increase of 12.8% for international banking sites. 3) The absolut figures
refer to the corresponding FTEs and are not extrapolated to a 100% system. 4) Data quality: 0: data not reported; 1: data based on rough estimate; 2: data based on
calculation / detailed estimate; 3: data based on exact measurement by, e.g. bill or meter. 5) The extrapolated figures are extrapolated to a 100% system. 6) This column
shows the changes of the relative data in comparison to previous year 2004 (note: 2004 figures were partially updated as a result of improved energy and paper data recently
made available). 7) The coordination of the organisation for the new One Bank Strategy from the Swiss headquarters led to an increase in internal air travel. 8) Decrease in air
travel for International Banking Sites is partially a result of an increase in the use of videoconferencing (there was an increase of 14% in videoconferencing hours worldwide
between 2004 and 2005). 9) The decrease in GHG emissions resulted largely from improved data collection regarding electricity consumption from power providers in the
three regions Americas, Asia and Europe. In 2005 for the first time the detailed source of electricity was provided, which led to a more precise calculation of GHG emission
per energy source.


Clients and shareholders

It is now more important than ever for companies to listen to
the market and to draw the right conclusions in order to
identify client needs, continuously develop their product and
service offering and ensure the irreproachable management
of the business at all times.

A variety of initiatives in the UN Year of Microcredit 2005

In recent years, a new development cooperation initiative referred to as “microfinance” has become
an increasingly powerful force for change. Microfinance involves granting loans – often as small as
USD 50 – to enable very small businesses to become established or to significantly increase the
profitability of their activities. The United Nations also regards microfinance as a key tool for the
alleviation of poverty in developing countries and therefore declared 2005 to be the Year of
Microcredit.

In 2003, Credit Suisse joined with other representatives of the Swiss financial services industry to
establish responsAbility AG, which aims to bridge the gap between the financial market and
development cooperation. The responsAbility Microfinance Fund is an innovative investment concept
that generates social benefits as well as financial returns.

In 2005, Credit Suisse organized various events in Geneva, New York and Zurich to explore the
subject in greater detail and to bring it to the attention of a broader public.

Credit Suisse’s longstanding financial support for Swisscontact – the development organization
established by the Swiss business sector – is another way in which it helps to promote financial
services for small and medium-sized companies. For example, Credit Suisse supported a
Swisscontact project to set up savings and credit cooperatives in rural areas of Ecuador.

Innovative products
Within the full range of products offered by Credit Suisse to meet the needs of a broad
spectrum of clients, environmentally and socially-oriented investments represent only a
small yet innovative area.

2005 saw the launch of a number of new products and services with a focus on
sustainability:

– Energy: Credit Suisse launched an Alternative Energy Basket in 2005. As supplies
of natural resources become increasingly scarce, this product enables people to
invest in alternative energies such as fuel cells and solar and wind energy.

– Water as an investment theme: More than 70% of the earth’s surface is water
but only around 1% of this water can be used by humans. At the same time, the
consumption of water is increasing rapidly. Moreover, the water infrastructure in
many parts of Europe and the US is old and in dire need of renovation, while it has
yet to be built in certain regions of Asia. In short, water is becoming an important
topic of the future – not only for companies that are active in the areas of water
treatment, desalination and water infrastructure but also for investors. Together with
two other providers, Credit Suisse has therefore issued a certificate on the Global
Water Basket. This equity basket contains around 25 companies that operate in
different areas of the water industry.


– Charity Notes: The first Charity Notes were launched in fall 2005. These products
enable investors to generate a return while simultaneously supporting a charitable
cause. In conjunction with the charitable foundation Symphasis, a specific
proportion of the revenues from Charity Notes are donated to selected projects to
help combat youth unemployment in Switzerland.

– Investments that comply with Sharia law: Under Islamic law, practicing Muslims
are prohibited from asking for interest on their money. Moreover, investments
cannot be made in areas of business that are ethically unacceptable under Sharia
law. Credit Suisse has its own Sharia Advisory Committee that ensures compliance
with these rules. The company has – upon request – been offering its private
banking clients specially tailored investment mandates and investment products that
comply with Sharia regulations for several years.

– Easier access to equity capital for small and medium-sized companies:
Two innovative corporate financing products created by Credit Suisse in 2005 now
provide small and medium-sized companies in Switzerland, as well as larger firms,
with easy access to quasi-equity financing. CSA Mezzanine and PREPSTM
(Preferred Pooled Shares) enable companies to finance their growth without any
impact on their ownership structure. These products also represent an attractive
segment for investors.

Assets under green management/assets under management with high social benefits
Notes
Credit Suisse Group assets under management in CHF bn 1,484 (as of 31.12.2005)
Assets under green management/assets with high social benefits in CHF m 875 CS Global
Sustainability Fund,
CS Fellowship
Fund, etc.


In dialog with clients
Personal contact plays a vital role in Credit Suisse’s dialog with its clients. In addition,
Credit Suisse provides information about current economic and social issues, as well as
trends and developments in the financial markets, in its various publications.

These publications include “Bulletin” – the world’s oldest magazine for bank clients,
which has received numerous awards – as well as “Credit Suisse emagazine”, an online
magazine featuring background reports, videos and interviews about economic, cultural
and sporting issues each week.

In addition to the investor magazine “Global Investor”, further examples of publications
include the special issues of “Global Investor Focus”, which examine special topics of
global importance or key future trends. These publications are also aimed at
establishing a dialog with external specialists in order to offer the broadest and most
varied range of knowledge possible. In 2005, the publication placed a spotlight on the
issues of microfinance, nanotechnology and energy.

Due diligence requirements
Credit Suisse can only perform its function as a financial services provider if it meets the
highest standards of credibility and trust. It has therefore repeatedly taken part in
initiatives relating to the development of guidelines for environmental and social aspects
of business processes.

– Who Cares Wins: At the invitation of the UN Secretary-General Kofi Annan, 12
international financial institutions – including Credit Suisse – signed up to the “Who
Cares Wins” initiative in 2004. This initiative is aimed at improving the integration of
environmental, social and governance issues in the international financial markets.
As a result of this initiative, guidelines and recommendations to better integrate
these issues in asset management, securities brokerage and analysis were
presented at the UN Global Compact summit in June 2005.

– Equator Principles: The Equator Principles are a voluntary agreement between
international financial services providers. The Principles define a common approach
with which to address ecological and social risks in project finance, based on World
Bank guidelines. Projects are assigned to the risk categories A – C and further
clarification and measures are required, depending on the degree of risk involved1.

Credit Suisse is one of the ten financial services providers that signed up to the
Equator Principles in 2003. By the end of 2005, 38 financial institutions worldwide
had pledged to uphold these principles. International discussions are currently being
held with regard to the further development of the Equator Principles.

Equator Principles1 transactions in 2005:
Value
Number (in USD m)
Transactions approved 34 1,011
By category
Category A 0 0
Category B 9 614
Category C 25 397

1
see also: www.equator-principles.com


Sustainability ratings
An increasing number of investors are now basing their investment decisions on
sustainability criteria in addition to traditional financial data. Specialized rating agencies
and index providers supply them with the information they require.

In 2005, several rating agencies and index providers once again rated Credit Suisse
Group as “best in class” in the area of sustainability. The Credit Suisse Group share was
therefore once again included in key sustainability indexes such as the Dow Jones
Sustainability World Index and the FTSE4Good Index in 2005. The Credit Suisse Group
share is also included in various sustainability-oriented investment funds.

Sustainability ratings

– Centre Info SiRi (CH): corporate sustainability score 73.1
(industry average 48.1)
– oekom research (DE): Corporate Responsibility Rating: C+
(rating scale: A+; A; A-; B+; B; B-; C+; C; C-; D+; D; D-)
– Morley Fund Management (UK): Sustainability Matrix ranking: C2
(rating scale: A1–E5)

Sustainability stock indexes

– Dow Jones STOXX Sustainability Indexes (USA/CH)
– Dow Jones Sustainability World Index (USA/CH)
– FTSE4Good Indexes (UK)

Socially responsible investment vehicles

(A selection of investment funds that contain the CSG share)
– Aviva Funds European Socially Responsible Equity Fund (LU)
– Calvert World Values International Equity Fund (US)
– Dexia Allocation Sustainable World (B)
– Ethical Balanced Fund (CA)
– Fortis SRI Europe (B)
– HSBC Trinkhaus SAM Sustainable Corp. Bond (UK)
– Pictet Sustainable Equities – Switzerland
– Raiffeisen Futura Swiss Stock
– SEB Invest ÖkoLux (LU)
– Storebrand Env. Value Fund (NO)
– UBS Eco Performance Funds (CH)


GRI index1

1 Vision and strategy Overarching policies and management systems
1.1 Sustainability vision and strategy Internet CR 3.13 Explanation of precautionary approach Internet CR
1.2 CEO statement Internet CR 3.14 Externally developed voluntary charters Internet CR
3.15 Principal memberships in industry and
2 Profile business associations p. 8
3.16 Policies for managing supply chain etc. Internet CR
Organizational profile
3.17 Approach to managing indirect impacts Internet CR
2.1 Name of reporting organization AR/Cover
3.18 Major decisions regarding changes in
2.2 Major products and/or services AR/18–30
operations AR/18–30
2.3 Operational structure AR/10–11
3.19 Programs and procedures relating
2.4 Organizational structure AR/18–30
to sustainability performance Internet CR
2.5 Countries in which operations are located AR
3.20 Status of certification *
2.6 Nature of ownership AR/10,199–200
2.7 Nature of markets served AR/18–30 Economic performance indicators
2.8 Organization scale AR
2.9 List of stakeholders Internet CR Clients
EC1 Net sales AR/96
Report scope EC2 Geographic breakdown of markets AR/123
2.10 Contact person(s) for the report p. 21
2.11 Reporting period p. 2 Suppliers
2.12 Date of previous report Internet CR EC3 Procurement spending AR/125
2.13 Boundaries of report p. 2 EC4 Percentage of contracts paid in accordance with
2.14 Organizational changes since previous report AR/11–17 agreed terms *
2.15 Reporting on joint ventures etc. AR/179–183
Employees
2.16 Re-statements AR/11–17
EC5 Total staff costs AR/125
Report profile
2.17 Decision on application of GRI p. 2 EC6 Distributions to capital providers AR/187,195
2.18 Criteria / definitions used p. 17, 18 EC7 Change in retained earnings AR/34–35
2.19 Changes in measurement methods *
Public sector
2.20 Policies and internal practices for assurance *
EC8 Taxes paid AR/146–148
2.21 Independent assurance *
EC9 Subsidies received n.r.
2.22 Additional information p. 2
EC10 Donations Internet CR
3 Governance structure and management systems
Environmental performance indicators
Structure and governance EN1 Total materials used other than water p. 11, 12
3.1 Governance structure AR/197–232 EN2 Percentage of recycled materials used p. 11, 12
3.2 Percentage of independent BoD members AR/201–202 EN3 Direct energy use p. 11, 12
3.3 Expertise of Board members Internet CR EN4 Indirect energy use p. 11, 12
3.4 Board-level processes for overseeing EN5 Total water use p. 11, 12
(sustainability) management Internet CR EN6 Land in biodiversity-rich habitats n.r.
3.5 Executive compensation and EN7 Impacts on biodiversity n.r.
non-financial goals AR/225–227 EN8 Greenhouse gas emissions p. 11, 12
3.6 SD implementation Internet CR EN9 Ozone-depleting substances n.i.
3.7 Mission and sustainability values EN10 NOx, SOx, and other air emissions n.i.
statements Internet CR EN11 Total amount of waste p. 11, 12
3.8 Mechanisms for shareholders to provide EN12 Significant discharges to water n.i.
recommendations to BoD AR/227–229 EN13 Significant spills of chemicals, oils and fuels n.i.
EN14 Env. impacts of products and services p. 15
Stakeholder engagement EN15 Percentage of the weight of products sold
3.9 Basis for stakeholder identification Internet CR that is reclaimable n.r.
3.10 Approaches to stakeholder consultation Internet CR EN16 Incidents of non-compliance 20-F/67–72
3.11 Information generated by stakeholder
consultations Internet CR
3.12 Use of information resulting from
stakeholder engagements Internet CR


Social performance indicators

Labor practices
LA1 Breakdown of workforce AR/232
LA2 Net employment creation and
average turnover AR/232
LA3 Employee representation by unions AR/232
LA4 Policy and procedures for restructuring *
LA5 Recording and notification of
occupational accidents *
LA6 Health and safety committees *
LA7 Absentee rates n.i.
LA8 Policies or programs relating to HIV/AIDS n.i.
LA9 Training per employee p. 4
LA10 Equal opportunity policies or
programs and monitoring systems p. 5
LA11 Composition of senior management
and corporate governance bodies AR/206–223

Human rights
HR1 Policies and procedures to deal with
human rights aspects Internet CR
HR2 Consideration of human rights
impacts in decisions Internet CR
HR3 Human rights performance
within the supply chain Internet CR
HR4 Non-discrimination Internet CR
HR5 Freedom of association policy Internet CR
HR6 Policy excluding child labor Internet CR
HR7 Forced and compulsory labor Internet CR

Society
SO1 Policies to manage impacts on communities
in areas affected Internet CR
SO2 Policy and procedures addressing bribery
and corruption Internet CR
SO3 Political lobbying and contributions Internet CR
SO4 Awards received relevant to social,
ethical and environmental performance p. 4, 5, 10

Client health and safety
PR1 Policy preserving client health and safety n.r.
PR2 Product information and labeling n.i.
PR3 Consumer privacy Internet CR

1
GRI Index: list of Global Reporting Initiative (GRI) performance indicators.
The GRI guidelines (Global Reporting Initiative) and the supplementary
guidelines for the finance industry (SPI, EPI) serve as an index for the
standardization of sustainability reporting (see also: www.globalreporting.org)


GRI – Financial services
sector supplements

Social performance indicators (SPI) Legends:
Internet CR Corporate Responsibility webpages
CSR management (www.credit-suisse.com/responsibility)
CSR1 CSR policy Internet CR AR Credit Suisse Group Annual Report
CSR2 CSR organization Internet CR p. X Page in the corresponding document
CSR3 CSR audits n.i. n.r. Not relevant
CSR4 Management of sensitive issues AR/70–92 * See explanations on page 20
20-F/4–21 n.i. No information available
Internet CR (data not recorded or reported)
CSR5 Non-compliance 20-F/67–72
CSR6 Dialog with stakeholders Internet CR

Internal social performance
INT1 Internal CSR policy Internet CR
INT2 Staff turnover and job creation AR/232
INT3 Employee satisfaction *
INT4 Senior management remuneration AR/152–156
INT5 Bonuses fostering sustainable success AR/225–227
INT6 Female-male salary ratio n.i.
INT7 Employee profile AR/232

Commitment to society
SOC1 Charitable contributions Internet CR

Suppliers
SUP1 Screening of major suppliers Internet CR

Retail banking
RB1 Retail banking policy *
RB2 Lending profile AR/132
RB3 Lending with high social benefits n.i.

Asset under management
AM2 Assets under management with
high social benefits p. 14

Environmental performance indicators (EPI)

Management indicators
1a Number of posts in the business sector p. 9
1c Specialized environmental posts p. 9
2a Employees trained in env. management p. 9
2b Training time (hours) p. 9

Commercial banking
4a Total lendings AR/132
4c Loans with preliminary env. examination *

Asset under management
4a Assets under management p. 14
4b,c Assets under green management p. 14


Explanation of individual indicators
2.19 In principle, the same measuring methods have been used as in previous
Sustainability Reports. See also the footnotes on p. 12.

2.20, 2.21, 3.20 Internal processes relating to the Environmental Management System are examined
by the external certification company SGS-ICS each year as part of the auditing of
the Environmental Management System according to ISO 14001.

The operational ecology data that are published each year in the MIB AG report are
also validated by SGS-ICS.

EC4 «We seek mutually beneficial relationships with contractors, suppliers and joint
venture partners […]» (Credit Suisse Group, Code of Conduct – responsibility
towards service providers)

LA4 The representation of employee interests vis-à-vis management is the responsibility
of the Staff Council in Switzerland and the European Works Council at a pan-
European level. If restructuring and redundancies are unavoidable, Credit Suisse
tries to implement these measures in a responsible, fair and consistent manner,
taking the individual circumstances of the affected employees into consideration.
Focus is placed on providing individual support and personal advice to help the
employees start a new career. We offer staff time, tools and professional support.

LA 5, 6 Credit Suisse takes every measure that is reasonably practicable – and in line with
applicable legislation – to protect the health of employees and ensure their safety
while they are at work. To promote the health and wellbeing of staff, Credit Suisse
provides attractive and comprehensive offerings relating to exercise, nutrition and
relaxation.

INT 3 Employee surveys are carried out at varying intervals at division level or in smaller
organizational units and are performed regularly throughout the company. These
surveys, interviews and processes are designed to highlight new developments
and employee concerns as well as areas where action is required. In general,
Credit Suisse is regarded as an attractive employer.

RB1 Extract from the Global Credit Risk Policy:

– No credit business will be transacted with undesirable borrowers, defined
specifically as: those who operate outside the law or established agreements
[...]; those suspected of laundering money; those whose conduct with regard to
the disclosure of information or unwillingness to release information makes it
difficult or impossible to assess their creditworthiness and solvency or causes
credit concerns.

– Each credit application has to be legally, ethically and ecologically justifiable.

4c All loans are examined for environmental risks.


CREDIT SUISSE
Public Policy – Sustainability Affairs
8070 Zurich
June 2006

Switzerland

www.credit-suisse.com

credit-suiss Milestones and Indicators 2005

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