Quobis develops the TalkStorage voice call recording platform. TalkStorage provides a simple and cost-effective solution for basic call recording needs in small call centers or outsourcers. It can record up to 300 calls concurrently and integrate easily with various VoIP PBX systems without needing additional hardware. Recorded calls can be stored on TalkStorage or the customer's storage and accessed through a web interface.

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2. About Quobis
EXPERTISE ON NETWORK INTEGRATION, VOICE Corporate Headquarters
SECURITY, SERVICE ASSURANCE AND Pol industrial A Granxa P260
36400 O Porrino
APPLICATION SERVERS. Spain
Tel: +34-902-999-465
FOCUSED ON SERVICE PROVIDERS AND
ENTERPRISES.
SIX YEARS WORKING IN SIP PROJECTS. TWO+
YEARS DEVELOPING OUR OWN PRODUCTS.

3. In a few words
TalkStorage is a voice call recording platform developed by Quobis that
provides a simple yet cost-effective solution for call recording in entry-level
installations like in-company call centers or small outsourcers. It's targeted at
small customers that don't way to overpay a fully-featured solution as they
needs are very basic (just record, store and search).
This platform is scalable up to 300 concurrent calls and easy to
integrate with a number VoIP PABX without the need of an SBC.
In case we need to record calls origination in a TDM network,
we have a smooth and simple integration with E1/BRI gateways
from third-party vendors.
It is a 100% software solution so it can run on standard COTS
hardware (IBM xSeries, HP DL120, etc...) or over a Wmare or
XEN virtual machine. No need for special appliances.
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Copyright Quobis Networks 2010– All rights reserved.

4. How it works
1. TalkStorage platform is 2. It is possible to record all the calls
integrated with the customer's sent or to record only the calls
telephone system and records selected by the operator. It has an API
the calls sent by the selected to start/stop recordings on demand.
extensions.
3. Recorded calls can be stored on
TalkStorage platform or on the
customer's storage plattform.
Recordings stored on TalkStorage
platform are accessible by FTP for their
management or permanent storage.
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Copyright Quobis Networks 2010 – All rights reserved

5. How it works (cont.)
4. System administrator has access to
a web interface where stored
recordings are accessible according
with a set of parameters (date,
extension number, temporal range,
etc).
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Copyright Quobis Networks 2010 – All rights reserved

6. Integration
TalkStorage is integrable with customer's communication
network adapting itself to the existing scenario (switchboards
of several manufacturers, multi-site architectures, interception
for lefal assurement, etc).
TalkStorage can be implemented by the final customer or by
the service provider.
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Copyright Quobis Networks 2010 – All rights reserved

7. Advantages and benefits
Some benefits
This platform is integrable with most
common PABX in the market, like Cisco
CUCM, Alcatel OXE and Siemens HiPath
series.

Easy change of basic configuration
from the interface

Internal storing or at customer
platform

Licences depending on number of
concurrent calls to record Legal validity

On-demand licence for deployments of recorded calls
without infrastructure costs..

Statistical, monitoring and searches in
real time.
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Copyright Quobis Networks 2010 – All rights reserved

8. License for call validation ISM
1 CUSTOMER CALL TO THE USER HELPDESK, WHERE
THE CALL IS GOING TO BE RECORDED USING
TALKSTORAGE SYSTEM.
2 AFTER HANGING UP THE PHONE,
CUSTOMER IS GOING TO RECEIVE
A EMAIL WITH A LINK. THIS WEB
HAS A RECORD OF THE LAST CALL
OF THE CUSTOMER.
3 CUSTOMER CAN SIGN THE RECORD
USING ITS DIGITAL CERTIFICATE.
ISM

9. Availability
TalkStorage is available with this configurations:
TalkStorage
Recording platform Recording platform Recording platform
Recording platform Recording platform Recording platform
for 10 lines for 20 lines for 50 lines
for 10 lines for 20 lines for 50 lines
Recording platform Recording platform Recording platform
Recording platform Recording platform Recording platform
for 100 lines for 200 lines for 500 lines
for 100 lines for 200 lines for 500 lines
Add-Ons
(HA) High Personalization
Maintenance (HA) High Personalization
Maintenance Availability services
Availability services
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Copyright Quobis Networks 2010 – All rights reserved

10. Deliverables
TalkStorage is a software-only solution, so integrators just need to download an ISO
image and deploy it on a virtual or physical server. It's based on Qbert, a GNU/Linux
operating system (CentOS) specially designed at Quobis for voice applications.
TalkStorage is just one of these applications that can be deployed on the fly on top of
a Qbert installation.
3.- Example of licensing a new app
within the system. All the configuration
is done by a single interface.
1.- Installation of the ISO image in CLI mode from
a blank server.
2.- Main configuration portal of the Quobis appliance, where “apps”
like TalkStorage can be installed form a graphical web-based GUI
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Copyright Quobis Networks 2010 – All rights reserved

11. www.quobis.com
www.talkstorage.com
More information:
Yudani Riobó Gestido
yudani.riobo@quobis.com