1. RavindranNair
Contact : +91 9833973006
E-Mail : raveess@rediffmail.com
Senior Level Assignments
~ Sales & Marketing ~ Business Development ~
PROFESSIONAL PROFILE
Luxury Hotel Management ~ Sales & Marketing ~ Business Development
Multi-property Experience ~ Operational Management ~ Strategy Planning Market
Research ~ Client Relationship ~ Asset Management.
• KEY AREAS OF STRENGTH
Business Development Fundamentals – Intuitive skills to identify key benefits for
prospective clients in order to position solutions for active and prospective clients.
Determination and commitment to ensure successful participation within the
organization.
Professional Sales/Marketing Skills and Talents – Uses fundamental principles of
sales and marketing to; identify high prospect leads, present relevant sales propositions,
overcome objections, and close the sale. Enthusiastic personality delivers confident
selling message.
Problem Solving and Innovation – Creative and resourceful in overcoming objections
and establishing sound rationale for prospects/customers to commit to new business
strategies.
Internet-based Marketing Skills – Uses internet and search engines to create
reference database for prospecting and to conduct quick research on prospects and
customers...adept at e-mail communications to maximize efficiency in communications.
• A management professional with 30 + years of outstanding experience in strategic sales
and marketing for the hospitality sector, adept at leveraging growth initiatives
additionally possessing holistic exposure in customer service and managing varied

2. functions of business of World Class 5 Star Deluxe Hotels and Hospitality related
Ventures.
• Varied Project Experience of setting up Hotels, Resorts and Spas from zero base.
• Experience in Sales & Marketing Handling Front Line Sales Team & Managerial
Functions.
• Effectively managed all assignments and handled functions of a chain of branch.
• Strong Communication Skills, Trouble – Shooting abilities & Managerial experience in
marketing educations. PR qualities and interpersonal skills.
• Profound Knowledge & experience in team management & arbitrations.
• Canalizing branch management co-ordination among them.
• Conceptualizing Marketing Strategy.
• Networking of Dealers and Franchisees. Handing Institutional Sales.
• Abilities in managing business operations and determining company’s mission &
strategic direction.
• Experience in managing & executing various promotional activities / events and
escalating business, profitability and market coverage.
• An effective communicator with excellent relationship building & interpersonal skills.
• Excellent interpersonal, analytical and negotiation skills of utilizing process-oriented
approach towards accomplishment of cost, profit & organizational goals.
• Public Relations Managements.
EMPLOYMENT SCAN
MYSTIC VALLEY SPA RESORT, IGATPURI -NASHIK"
Group General Manager From October 2013 to March 2015
.
• Develops and implements strategic marketing plans and sales plans and forecasts to
achieve corporate objectives for products and services.
• Develops and manages sales/marketing operating budgets.
• Plans and oversees advertising and promotion activities including print, online, electronic
media, and direct mail.
• Develops and recommends product positioning, packaging, and pricing strategy to produce
the highest possible long-term market share.
• Achieves satisfactory profit/loss ratio and market share in relation to preset standards and
industry and economic trends.

3. • Ensures effective control of marketing results, and takes corrective action to guarantee that
achievement of marketing objectives falls within designated budgets.
• Oversees and evaluates market research and adjusts marketing strategy to meet changing
market and competitive conditions.
• Monitors competitor products, sales and marketing activities.
• Establishes and maintains relationships with industry influencers and key strategic partners.
• Guides preparation of marketing activity reports and presents to executive management.
• Establishes and maintains a consistent corporate image throughout all product lines,
promotional materials, and events.
• Directs sales forecasting activities and sets performance goals accordingly.
• Directs staffing, training, and performance evaluations to develop and control sales and
marketing programs.
• Directs market channel development activity and coordinates sales distribution by
establishing sales territories, quotas, and goals.
• Represents company at trade association meetings to promote product.
• Meets with key clients, assisting sales representative with maintaining relationships and
negotiating and closing deals.
• Coordinates liaison between sales department and other sales related units.
• Analyzes and controls expenditures of division to conform to budgetary requirements.
• Assists other departments within organization to prepare manuals and technical
publications.
• Prepares periodic sales report showing sales volume, potential sales, and areas of
proposed client base expansion.
• Reviews and analyzes sales performances against programs, quotes and plans to
determine effectiveness.
• Directs product research and development.
ST Laurn Group Of Hotels & Resorts, Maharashtra India
General Manager

4. ST Laurn Business Hotel | ST Laurn Meditation & SPA
Koregoan Park, Pune | Shirdi Since
May 2012 to September 2013
Currently employed with ST Laurn Group Of Hotels & Resorts General Manager. Manage
the overall operations of a 140 -room full-service St Laurn property with 5 acres foot
banquet space as well as supervise sales efforts.
• Successfully increased revenue per available room (RevPAR) index from 55% to
70%.
• Attained the highest guest service scores by completing a full renovation in 5
months.
• Efficiently enhanced productivity in housekeeping, front office, and F&B.
• Earned Best Hotel Award from Trip Advisor 2013.
• Develop, administer and control the hotel revenue and expense budgets.
• Analyze Profit & Loss and General Ledger statements. Submit P&L Variance Reports
in a timely manner.
• Review and approve the hotel payroll.
• Authorize direct bill accounts and monitor the administration of Accounts
Receivable.
• Facilitate lead management processes within the hotel and provide sales support to
team.
• Oversee tracking of leads and results, follow up with DOS to ensure leads are
actively managed and followed up on.
• Maintain relationships with target accounts. Sustain pieces of business that are core
business. Retain and service that business.
• Review room inventory management to ensure maximization of room revenue.
• Ensure proper selection, training, counseling and motivation of all team members.
Hire, train, counsel and motivate management team members.
• Ensure proper administration of benefits programs to all hotel team members.
• Review all hourly personnel performance appraisals. Conduct all management
performance appraisals.
• Review all hourly team member disciplinary procedures and documentation. Follow
progressive discipline steps, up to and including termination, to correct team
member performance deficiencies.
• Ensure team member attitude of attentiveness and anticipation of guest needs.
• Ensure proper delivery of guest special requests.
• Meet with and solicit comments from guests on a regular basis to determine their
level of satisfaction with guest services and facilities.

5. • Monitor results of guest comment cards. Take appropriate corrective actions on a
timely basis.
• Respond and follow up on all written guest complaints. Ensure guest satisfaction
with resolution of the complaint or problem.
• Inspect rooms according to quality standards for cleanliness and proper
preventative maintenance.
• Develop and maintain hotel programs to assure that the quality program criteria are
met.
• Complete and submit all forms for capital improvement for the hotel.
• Ensure all team members are trained to act according to procedure, in the event of
an emergency or accident at the hotel.
• Ensure a viable key control program is in place in all hotel departments, with
documentation.
• Ensure team members follow appropriate cash control procedures.
• Ensure the security needs of the property and guests are met.
• Maintain an active and visible position in the local community and industry.
• Participate in community activities, team member functions and guest events.
PRECEDING TASKS
Palms Hotels Tower & Villas – Mumbai
General Manager Sales & Marketing From : 02.08.2008 to 31.03.2012
Palms Hotels is a 5 Star property in Mumbai with 330 rooms and seven conference halls
and was employed as General Manager. I have traveled across the country extensively
and have good contacts with all CORPORATE like Airlines, Travel Agents, Travel Portals,
Pharma Companies, Banks, Financial Institutions, and various Associations.
Independently handled the Sales & Marketing with a team of 3 nos Associate Sales
Heads, 12 nos frontline Sales Executives, 2 nos Sales Coordinators, 3nos reservation
executives and DSAs in major cities.
• Achieved the Room Occupancy to 68% from 27% within a span of six
months. Handled all Key Accounts of Airlines, Pharma Cos, Banking &
Financial Institutions etc. Directly reporting to the Managing Director, Mr.
Muhammed Nensey.
Hotel Ramada Powai – MUMBAI
Head Sales & Marketing From : 01.09.2007 to 31.07.2008
All India Operations for appointing Franchisees and Institutional Sales. Appointed travel
agents in different locations as DSAs and motivated them to generate good volume of

6. business by coordinating with them on day to day basis. Received substantial business
from Multi National Companies for their travel needs. Introduced new travel incentive
schemes for the clients which got wide acceptance throughout the country. Handled the
operations independently and brought the occupancy to 80% from 30% in a span of six
months.
• Received appreciation from Mr.Kishore Raheja for the best performance.
Dolphin Hotels Pvt Ltd. ( Ramoji Film City) – Hyderabad.
Chief Marketing Officer – West & South India. From : 01.09.2004 to 20.08.2007
World’s largest film city spread over 2000 acres with 2 hotels inside the film city. Having 290
rooms with 11 conference halls and 14 different restaurants. Handled successfully 28 Branches
with a team of 6 Branch Managers, 60 Sales Managers and 14 back office staff. Opened 22
Branches within two years along with recruitment, training, implementing marketing strategy
etc.
• Received cash award of Rs.1.00 lac from Chairman, Mr. Ramoji Rao for the best
performance.
Travel Port - MUMBAI
Asst. General Manager - Sales & Marketing From : 01.05.1995 to 31.08.2004
Handled All India Operations for appointing Franchisees and Institutional Sales.
Appointed 80 Franchisees in a span of 3 years apart from getting high volume contracts
from Leading multinational corporate. Travelled extensively throughout the country to
appoint Franchisees and co-ordinate with them for further business.
Handled all key corporate Accounts directly closing bigger deals.
EXOTIC HOTELS & RESORTS LTD. MUMBAI
Regional Sales Manager From : 01.06.1989 to 03.04.1995
Handled 42 branches all over India. Independently handled the operations of all the
branches including recruitments, training, designing marketing strategy, costing of
operations, Tie-Ups with various hotels & resorts across the country. Involved in all major
management decision for the expansion of the organization attending the board meetings
and guiding the company to grow to greater heights.
• Received Maruti Car for the best performance apart from many cash
incentives from Managing Director, Mr.P.Khandelwal.
AERO AGENCIES (TOURS & TRAVELS) Pvt. Ltd. MUMBAI
Sales Manager From : 02.07.1980 to 30.05.1989

7. Handled Western Region marketing consisting Maharashtra, Gujarat and Goa including all
major corporate and travel agents. Handled all operations independently like Sales,
Collections, Outstanding, generating new business, retaining the existing clients, etc.
• Received many appreciation and cash award of Rs.5000/= from Managing
Director, Mr.Vinod Kothari. Introduced new credit control policy which was
well accepted by the Directors.
SCHOLASTICS
• Master of Business Administration - Marketing Management from Calicut University
– Kerala.
• B.Sc Maths from Calicut University – Kerala.
Computer Proficiency: Well versed with MS – Office and Internet Applications .Oracle base
programs for SMEs, IDS Hotel software.
Professional Development
Undergone various Personality Development programs and leader training programs.
Attended various Sales training programs sponsored by employers.
PERSONAL DOSSIER
Date of Birth : 04th July 1959.
Languages Known : English, Hindi, Tamil and Malayalam.
Permanent Address : Flat No. 702, Building No. A-3,
Sidhewar Nagar Housing Society,
Vishranthwadi, PUNE,
MAHARASHTRA -INDIA
PIN: 411 015.
STRENGTH:
Hard working and lean to learn, I request your good self to kindly consider my application
favourably and give me an opportunity to serve under your control. I assure your good self
that I would strive hard to credit to your esteemed organization.
Thanking You Date :
Yours Sincerely Place : MUMBAI
RavindranNair