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Virtualisatie Event
                                                     Heliview




Volg ons op Twitter: @RESsoftware_NL
Your User Community




     Different users have different needs
  Same user has different needs during the day


                                                 2
Context Aware Computing

            where
     what

            Network


            Location


            Context


            Content




                       CONTEXT CENTRIC
Microsoft I/O Model




      Device Centric   User Centric   Context Centric   Service Centric




                                                                          4
Virtualization

                  Data
                  Workspace
             User Settings
             Printer settings    Workspace
                                Management

               Applications
                                 Application
                                Virtualisation

           Operating System

                                OS Virtualisation

                  Hardware




                                                    5
Business and User Focus:                                           CIO Focus:
     Economic Efficiency                                           IT Efficiency


                                   One cost-effective
                                       Platform




Increase the return on every employee             Deliver against changing business requests
Enable every type of user                         Control support, integration & training cost
Make IT a value add                               Protect information and stay compliant
Reduce risk to the business                       Connect users to key business applications




                                                                                                 6
Serving the user



                                          User
     End Users    IT Services
                                        Workspace




IT organization

                                 Run
                                Books




                                                    7
IT, a balancing act
• Operations: Support daily operations, cost effective and consistent
• Strategy: Accommodate changing business needs
                        Current situation




                                      Strategic

                        Operations




                                                                        8
IT, a balancing act
• Operations: Support daily operations, cost effective and consistent
• Strategy: Accommodate changing business needs
                             Automation




                         Strategic   Operations




                                                                        9
Automation


               The three steps of Automation




                                        Service
                                        Orchestration
                        Resource
                        Provisioning
         Task
         Automation




                                                        10
From Task to Service

                                Runbook
     Create
       AD            Create            Create            Send
     Account        Fileshare          Mailbox           E-mail




               • Gather Info
               • Seek Aproval
               • Send e-mail                Call/Email
               • Etc..

                            ServiceDesk
                            ServicePortal                  Manager/HR

                                                                        11
Workflow Examples
•   Employee onboarding/ offboarding
•   Promotion/ career change
•   Self-servicing
•   Self-paced migration
•   Decommissioning applications




                                       12
Task                    Resource                   Service
     Automation                Provisioning              Orchestration




• Predefined Tasks        • Runbooks                • Orchestration
• Team Scheduling         • User Provisioning       • Workflow Actions
• Building Blocks         • Computer Provisioning   • Integration
• Audit Trail and Job     • Advanced Job
 History                   Scheduling
• Delegation of Control   • Workspace Manager
                            Integration




                                                                         13
Microsoft I/O Model
                     Task            Resource            Service
                  Automation        Provisioning       Orchestration




      Device Centric      User Centric      Context Centric     Service Centric




                                                                                  14
Benefits of Automation


     Increase IT productivity

     Increase user satisfaction


     Ensure compliancy (ISO 27001)


     Enable the Dynamic Desktop / IT as a Service
The value of RES Automation Manager


                   0




                                      16
17
Thank You !



Eddie van Ravesteijn
Pre Sales Consultant
e.vanravesteijn@ressoftware.com

     Eddie_v_R

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Eddie van Ravesteijn, Virtualisatie congres, 23 november 2010

  • 1. Virtualisatie Event Heliview Volg ons op Twitter: @RESsoftware_NL
  • 2. Your User Community Different users have different needs Same user has different needs during the day 2
  • 3. Context Aware Computing where what Network Location Context Content CONTEXT CENTRIC
  • 4. Microsoft I/O Model Device Centric User Centric Context Centric Service Centric 4
  • 5. Virtualization Data Workspace User Settings Printer settings Workspace Management Applications Application Virtualisation Operating System OS Virtualisation Hardware 5
  • 6. Business and User Focus: CIO Focus: Economic Efficiency IT Efficiency One cost-effective Platform Increase the return on every employee Deliver against changing business requests Enable every type of user Control support, integration & training cost Make IT a value add Protect information and stay compliant Reduce risk to the business Connect users to key business applications 6
  • 7. Serving the user User End Users IT Services Workspace IT organization Run Books 7
  • 8. IT, a balancing act • Operations: Support daily operations, cost effective and consistent • Strategy: Accommodate changing business needs Current situation Strategic Operations 8
  • 9. IT, a balancing act • Operations: Support daily operations, cost effective and consistent • Strategy: Accommodate changing business needs Automation Strategic Operations 9
  • 10. Automation The three steps of Automation Service Orchestration Resource Provisioning Task Automation 10
  • 11. From Task to Service Runbook Create AD Create Create Send Account Fileshare Mailbox E-mail • Gather Info • Seek Aproval • Send e-mail Call/Email • Etc.. ServiceDesk ServicePortal Manager/HR 11
  • 12. Workflow Examples • Employee onboarding/ offboarding • Promotion/ career change • Self-servicing • Self-paced migration • Decommissioning applications 12
  • 13. Task Resource Service Automation Provisioning Orchestration • Predefined Tasks • Runbooks • Orchestration • Team Scheduling • User Provisioning • Workflow Actions • Building Blocks • Computer Provisioning • Integration • Audit Trail and Job • Advanced Job History Scheduling • Delegation of Control • Workspace Manager Integration 13
  • 14. Microsoft I/O Model Task Resource Service Automation Provisioning Orchestration Device Centric User Centric Context Centric Service Centric 14
  • 15. Benefits of Automation Increase IT productivity Increase user satisfaction Ensure compliancy (ISO 27001) Enable the Dynamic Desktop / IT as a Service
  • 16. The value of RES Automation Manager 0 16
  • 17. 17
  • 18. Thank You ! Eddie van Ravesteijn Pre Sales Consultant e.vanravesteijn@ressoftware.com Eddie_v_R