1. RHONDA S. ECHOLS
Schererville, IN 46375| rwoodsechols@gmail.com | 708-404-8611
ADMINISTRATIVE SPECIALIST
Innovative and resourceful Administrative Specialist offering an array of experience in order management, contracts,
customer service, processes, data entry, planning, scheduling, presentations and troubleshooting. Recognized as detail
oriented, innovative, confident and professional. Provide a team-oriented persona and demonstrate the ability to work with
other administrative professionals collaboratively. Easily adapt to constantly changing demands and enthusiastically takes on
new tasks. Serve as an information and communications manager, plan/schedule meetings, manage calendars, handle travel
arrangements, create expense reports and disseminate information via various methods. Answer incoming calls and provide
customer support. Maintain confidential records and files. Deliver outstanding communication skills to ensure comprehension
by a diverse audience.
CORE COMPETENCIES
 Effective Communicator
 Multi-tasking Abilities
 Organizational Skills
 Interpersonal Relations
 Customer Service
 Service Coordination
 Meeting & Project Management
 Records Maintenance
 Problem Solver
 Administrative Support
 Report Generation
 Relationship Building
EMPLOYMENT SUMMARY
CONTRACT EMPLOYMENT 2013 – 2016
INTELIQUENT, Chicago, IL
Order Management Specialist (2015 - 2016)
Delivered exemplary order management and circuit level provisioning for data/voice circuits, ensuring customer satisfaction
and consistently meeting service level objectives.
 Collaborated with network engineering and operations staff to plant test dates.
 Engaged in project management for the implementation of all orders into the Granite system, ensuring successful
circuit turn up.
 Performed direct order entry into SBC, Verizon, Bellsouth, Qwest, Sprint and Cincinnati Bell online Graphic Users
Interface (GUIs).
 Escalate issues to all associated LEC/ILEC organizations as necessary to ensure order delivery via customer requests.
AT&T, Chicago, IL
Contract Specialist (2014 – 2015)
Served as the single point of contact for all expedited contracts, completing an average of 10 per day in collaboration with the
sales team.
 Coordinated investigations, issue resolution and communication on contract inaccuracy, and worked with groups
outside the contract management group while overseeing timelines for contract completion. Managed weekly MS
Excel spreadsheets of all contracts, ensuring on-time delivery per corporate guidelines.
 Processed 15-20 contracts per day based on customer specifications, validating, reviewing and countersigning legal
contractual agreements between AT&T and the customer from a global footprint.
 Managed Legacy T ques and verified contracts adhered to terms/conditions of AT&T legal and regulatory guidelines.
Administrative Assistant – Blue Island, IL (2013 -2014)
Directed the implementation of all order processing for change, new, disconnect and move orders within sales and
engineering systems.
 Delivered exemplary sales support through advanced order management. Organized special events, made travel
arrangements, and compiled corporate agendas/itineraries. Maintained strict confidentiality and discretion in the
handling of personal data.
 Maintained office inventory and purchased supplies as warranted, ensuring compliance with budgetary
limitations/standards.
 Worked with department managers on weekly postings for master reports to facilitate the accurate and timely
writing/preparation of final copy from draft to distribution.

2. R H O N D A S . E C H O L S P a g e | 2
EMPLOYMENT SUMMARY CONT’D
FRANCISCAN ALLIANCE, Dyer, IN - Patient Access Coordinator 2012 – 2013
Engaged in front line revenue cycle registration and/or pre-registration with a high level of accuracy and outstanding
customer service. Actively supported scheduling and vacations, assisting in the management of staff itineraries utilizing MS
Word and MS Excel. Delivered compassionate patient care, ensuring a friendly, healthy, clean and professional environment.
 Opened and distributed incoming regular/electronic mail and various materials.
 Coordinated internal information flow and collaborated with other departments/organizations.
COMCAST, TINLEY PARK, IL – Account Representative 2011 – 2012
Assisted new hires in relocation and scheduled leaves to maintain transition efficiency of technology, furniture and telephone
systems. Ordered office supplies. Reserved venues for office events and parties, selecting menu items and purchasing
employee awards.
 Prepared bid packages and proposals utilizing ERP, SAP and MS Excel.
 Performed data entry and work processing tasks with high attention to detail and accuracy, consistently meeting and
exceeding deadlines.
PRESTIGE LUXURY INTERIORS, Chicago, IL - Entrepreneur / Founder 2009 – 2011
Actively coordinated facilities, catering, special requirements, A/V equipment and security for clients. Managed weekly
meetings to ensure client profiles were properly updated utilizing MS Word and PowerPoint presentations. Negotiated
contracts for services and approved supplier invoices.
 Prepared programs, promotional materials and business cards for publicizing events.
 Maintained all financial reviews, revising and submitting to clients, and evaluating events to determine effectiveness.
AT&T, Chicago, IL 1998 – 2009
Provisioning Manager - Wholesale (2005 – 2009)
Engineering Assistant – AT&T LEC (1998 – 2009)
Delivered order management and circuit level provisioning for data/voice circuits, ensuring customer satisfaction and
consistently meeting/exceeding service level objectives. Functioned as a point of contact (POC) for 800 number service
customers.
 Issued purchase order numbers and Access Service Requests (ASRs) to LEC/ILEC, escalating as necessary with the
company and associated OEC organizations to ensure optimal order delivery.
 Processed ASRs from cell backhaul clients for service in the customer management system, and worked with network
engineering and operations for Plant Test Dates (PTDs).
 Engaged in project management for the implantation of all order processing on data/voice items into various TELCO
systems, ensuring successful circuit turn up.
 Performed direct order entry into SBC, Verizon, Bellsouth, Sprint and Cincinnati Bell online Graphic users Interface
(GUI’s)
 Created ASR’s to the LEC at the DS1 level
 Maintained a tracking spreadsheet for all orders using Excel and MS Office, and managed Metasolv database
system to tract the provisioning process of all orders
EDUCATION
GENERAL STUDIES, Harold Washington College, Chicago, IL
TECHNOLOGY
MS Office (Word, Excel, PowerPoint, Access, Outlook), SAP, Oracle, JD Edwards, People, Business Objects, Granite, GRANITE
XNG, VFO, CSG, SAP CRM, ERP Software, Access Service Request, LEC GUI, Web Ordering, Business Objects, TASC, Teligence,
Metasolv, DLR, SORG, SOTS, LERG Database, BCATS, Grandslam, Remedy, Tirks, ACIS, EPIC, Legacy T Contracts: MIS, ERATE,
ABN, AVPN, IP FLEX, OPTEMAN, ASE, GIGMAN