2. Vision and Mission
Vision
itSMF USA will be the premier and trusted organization
leading the advancement of the service management
profession for members at all levels.
Mission
itSMF USA is a non-profit association dedicated to
building a community of professionals for the
purpose of networking, knowledge sharing, and
education to advance the service management
profession and strengthen our members.
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3. Goals
Chapter Goal LIG Goal Member Benefit
Foster an engaging community Provide a platform for members to Share and gain knowledge about
dedicated to service management network and collaborate with others Service Management best practices
who share an interest in Service (and real-life implementation) and
Management, including new and experiences with other Service
experienced practitioners, industry Management professionals.
leaders, experts and vendors
Improve member skills, abilities, and Providing a venue for members to Enjoy personal and professional
experience in service management share their experiences and learn development opportunities,
from other members, and recognize recognition, and advancement.
them for their contributions to the
Service Management profession.
Increase membership and improve Facilitate programs that entice guests
Gain access to resources, knowledge
retention of existing members to become members and members to and information to support the
recruit colleagues. members’ work and/or organizational
activities
Responsibly participate in the Participate in the promotion and Expansion of the global body of
international service management execution of the goals of the chapter knowledge, opportunity to network
community by providing leadership, as well as share best practices among nationally as well as internationally.
knowledge sharing and best practices the LIGs and SIGs and their leaders.
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4. Connect.
FUSION 10
– Registration continues to be strong
– Attendance numbers continue on-track to exceed last year’s
attendance
– Planning for the CIO Forum at FUSION 10 is complete;
registration and marketing underway
“Friend of the LIG” program
– 90-day pilot underway with three LIGs (Austin, Ohio Valley,
San Diego)
– Intended to strengthen the relationship between local ITSM
vendors and LIGs
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5. Connect.
Membership Survey
– Survey open through end of August
– Members and non-member encouraged to participate
Connecting with your Chapter:
– Monthly podcast (CLGFM)
– 2 news bulletins per month
– Social media communications via Twitter, LinkedIn
– Monthly LIG Leaders meeting
– “Cascading Update” (this presentation!)
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6. Learn.
Polestar ITSM Simulation
– Two universities currently delivering this simulation
Case Completion Model submitted for the student competition at
Fusion11
The Forum will feature articles on “Engaging the Business” in its
next issue
Fusion09 Presentations available :
– Audio Download- iTunes or
http://rmitsmf.squarespace.com/fuion09/rss.xml
– Presentation Download (Members Only)-
http://www.itsmfusa.org/conference-presentations
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7. Grow.
priSM
– The “priSM Passport”, the program for issuing and tracking
Continuing Professional Development (CPD) credits at
FUSION has been established.
– priSM Registry webpage launching in August
New LIG Leaders Training Committee has launched
– Focus initially on President, Membership Chair, and Secretary
– Q4, 2010 launch target
– Two categories of training
On-boarding – for those new in their LIG Leadership role
On-going –training for sustained LIG operations
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8. August BoD Meeting Highlights
Nominations for election to the 2011 Board of Directors are closed.
Candidate interview process underway
The revised IG Affiliation Agreements have been presented to IG
leaders for feedback
– Goal is to have all LIGs under new Affiliation Agreement by
Fusion.
itSMF USA 2010 Award program recipients selected and approved
by the Board
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9. August BoD Meeting Highlights
Committee Members / priSM Board Members ratified
– Steve Janssen (Dallas/Ft Worth LIG) confirmed as Registration
Services Director for the priSM Institute
– Dave Howard (Greater Los Angeles LIG) joins the IG Mentoring
Council
– LIG Leaders Training Committee named
Cathy Beykzadeh (National Capital LIG)
Pat Connelly (New England LIG)
David Nottingham (Central North Carolina LIG)
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10. News for LIG Leaders
Website improvements
– Improvements to Event Management, RSVP, Roster Reports
within itSMF USA website continue
– Event Management payment option, New web front page
prototype under test
LIG Challenge winners
– 138 New voting members June 1 – August 15
– Fusion pass going to a new member in:
Greater Los Angeles LIG: 17 new voting members!
The winning new member will be notified this week!
– priSM applications
6 new applications received in July / Early August
Thank you LIGs for continuing to promote priSM!
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