5. Supply Chain Management
• Network of Interconnected Businesses
• All movement and storage of
– Raw Material
– Work In Progress Inventory
– Finish Good
From point of origin to point of consumption
6. Problems addresses by SCM
• Distribution Network Configuration
• Distribution strategy
• Logistics – Half load, Full load etc.
• Forecasting
• Inventory Management
• Cash Flow Management
9. CRM
• Customer relationship management (CRM) is
about organising information—the phone
calls, the emails, all interactions—for strong
sales and customer care
10. CRM
• Managing company’s interaction with
customers, clients and sales prospects
• Organize, Automate and Synchronize business
processes related to sales
activities, marketing, customer service &
technical support
• Goal is to find, attract and win new
clients, retain existing clients & reduce cost of
marketing
