To run a successful business it needs to be supported by various services. These are typically scattered among many excel sheets and documents. We bring visibility and governance in your service ecosystem.

1. Role of governance
in multi-vendor
environment
Jaroslav Procházka
simplyit.cloud

2. Banks & payment
Maps & navi
Education
Entertainment
Services
Communication
Technologies
Habits
JIT value
Comfort

3. World of services is changing has changed as well
insourced
services
full IT
outsourcing
(prime vendor)
Selective
outsourcing
outsourcing
microservices
on-demand
multivendor
SaaS
good enough ITSM (itil basic processes)
Governance (Services / Vendors)
SIAM & ITSM

4. Real stories of missing multi-vendor governance
Are really all our IT services
same critical to our
business???
New CIO
IT services are constantly not
working and IT is not delivering
~Head of Sales & Marketing
Our general service average
availability is over 99.8%
~CIO, Same company
We have been cancelling several millions
€ contract due to non satisfaction and in
the same time other part of our
organization has been procuring large
services from same supplier.
~Service Owner, billion euro company
I do have thousands suppliers. I
don't know how significant partners
are as we don’t understand what is
spending per provider services
provided by them.
~SMO Finnish public sector

5. How to handle
this?

6. 3. AUTOMATE
GOVERNANCE
● With Business
● With Vendors
● Follow up
● Improve
1.MAP
Business ecosystem
● Services
● IT Components
● Vendors
2.FOCUS
● Improve needed and learn
● Focus on critical once
● Set right parameters
Map, Focus,
Automate your
business
ecosystem
Map, Focus, Automate process

7. Our view of Service Catalog
E2E Services Service Components Providers
Business facing services
supporting business
value delivery
(aligned with business
processes)
Technical building
blocks of E2E services
(usually delivered by one
provider or delivered
internally)
Providers of individual
Service Components
Provider can deliver multiple
service components to the
organization

8. 2 perspectives of the governance in SIAM
E2E Services Service Components Providers
Service Governance
Vendor Governance
Vendor SLA
performance
Operational review
....
Strategic SGs
Tactical SGs
Vendor performance
….
Improvements
Service review
...
Business service review
Service SLA
Service satisfaction
...
Automated governance automated
based on criticality profiles
(vendors / services)

9. Map
Providers
E2E Services
Service Components
● Building service catalog is
essential to get visibility across:
○ E2E Services
○ Service Components
○ Providers
● Ideally visual information
● Service Catalog enables focus
on the right things

10. Focus
Single point of
failure
understanding
Compliance
between business
and Vendor SLAs
Service criticality
for businessClear
responsibility
Lifecycle stage
Focus on your
governance tasks

11. Automate Get full overview
on one click
Build your governance
categories based on criticality
Define automatically generated
governance tasks for
responsible people
Get your tasks
into your backlog
automatically

12. Automated and relevant governance
A few big vendors … towards formal automated one… or driven by incidents

13. More ideas and info
https://simplyit.cloud/articles
http://grada.cz/provozujte-it-jinak-7086/
https://trial.simplyit.cloud/sign_up

14. Thank you
Questions?
jarek@simplyit.cloud
https://trial.simplyit.cloud/sign_up