1. RAFI AHMED SIDDIQUI.
Plot no 8-R-3 Shivaji Ngr, Govandi MUMBAI - 400043
Contact : 9664236274 | Cell: 9967178877
Inbox.safi@gmail.com
Professional Summary
Assertive Warehouse associate with sound knowledge of the Gadget’s, furniture & Leather industry, .
Adept at working well within a customer service & Backend Operation’s oriented environment and
motivating staff to maintain maximum productivity. Specialize in developing and implementing strategic
sales techniques.
Core Qualifications
• Considerable experience with customer relations and Problem solving
• Profound knowledge of Front end & Backend operation’s and promotional strategies
• Adept at assessing customer needs and resolving any issues by taking initiative’s
• Ability to quickly resolve staffing issues
• Adept at working under pressure
• Willing to work flexible schedules
• Solid communications skills
Experience
After sales head
1/8/2016 - Present
Urban Ladder
• Trouble shooting the issue within the allotted TAT. Which help’s to delight customer. And
Define the level of customer service to live upon our value’s
• Dealing with local vendor’s to procure and Resolve the ASAP.
• Set sales goals and monitored employee performance.
Delivery Planner
9/9/2015 - 1/8/2016
Urban Ladder
• Held regular stand ups with Delivery associate’s & team.
• Routinely inspected previous day issue feedback to improve better and understand
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2. consumer’s need and met with customers.
• Tele calling and interacting with customer’s via various medium of communication to
schedule the order which are ready for delivery.
• Prepared inventory reports and Balancing the throughput with the existing stock.
Service associate
28/4/2015 - 9/9/2015
Urban Ladder
• Deliver good’s & services and interacting with different class of people’s.
• Ensured that company values were applied and upheld
• Addressed issues with delivery.
• Monitored customer inquiries.
• Worked with management to prepare store promotions.
Team Leader
6/6/2012 – 25/2/16
Fossil India (P) Ltd
• Focus on building Profit
• Staff Management.
• Addressed issues with Third party purchasers.
• Monitored staff hiring.
• Worked with management to prepare Business promotions.
Education
Under Graduate – Commerce distinct
Present
Dr Baba Saheb Anbedkar college of Management studies.