1. Raghupathy Narayanan # 34/1, Vedantha Desikar Street
Mylapore, Chennai – 600004.
Cell: +919566111597
e-mail: sreya_99@yahoo.com
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MY PROFESSION:
Insurance professional with 25+ years of experience in Underwriting / Reinsurance / Claims / Techno
Marketing / Bancassurance / Brokers & Intermediaries / Channel Partners / Government Business: Health
Insurance for Below Poverty Line (RSBY)
CAREER SUMMARY
Presently working as Head – Claims with Royal Sundaram General Insurance Co from 21/04/2016.
November 2013 to 06/04/2016) with NCCI, Riyadh, KSA
Property & Engineering Portfolio - FAC In and FAC Out – Analysis of Risk offered – cross check Risk Survey
Report in regard to : Accumulation of Risk, Surrounding Properties, Fire Extinguishing Systems, PML/EML
working for retention of risk. Besides the above, Coordinating with International Brokers & Local Reinsurance
Companies for placement of risks / updates to treaty leaders about the market and also the risks ceded to the
Surplus Treaties / looking for higher capacity retention based on nature of risk – both treaty and company point
of view / rating working based on MENA
Also involved in filing the Rating Table and U/W guidelines to the Regulator - SAMA (Saudi Arabian Monetary
Agency)
September 2008 to October 2013 - National Head (Deputy General Manager) - Chola Mitsui Sumitomo
General Insurance Co Ltd (JV with Mitsui Sumitomo of Japan)
Portfolio Review of Corporate Clients – Increase in Co Insurance share / Risk evaluation and monitoring risk
implementation measures for better rating / spot visit to the loss site with the Surveyors in medium & large loss
to get critical information which can impact the quantum of claims / Workflow system introduced to handle
Motor Third Party Claims / Maximum focus to drive Compromise settlements / Introduced HUB concept for
handling legal claims / maintained 60% compromise settlements / reduced the pendency of consumer claims /
70% win ratio in Ombudsman claims & Consumer claims - Heading a team of 60+ pan India
November 2003 to September 2008 - National Manager (Assistant General Manager) – Underwriting &
Claims including Legal – Royal Sundaram Alliance Insurance Co Ltd – JV with Royal & Sun Alliance of UK
Risk analysis / spot risk assessment for a competitive rate / PML / EML working / Retention Capacity for each
type of risk / RI placements for large & medium risks / Layering of Risk for placements / Data Analytics for Hit
ratio / Quote Win Ratio / Profitable growth - Compromise Settlements of legal claims where there is less chance
to get exonerations to save higher award and interest on reserves - Heading a team of 43+ pan India
July 1990 to October 2003 - Branch & Tied Division Head - The New India Assurance Co. Ltd – a Public
Sector Undertaking
In charge of Underwriting & Claims Agency / Corporate clients – All portfolios including Rural insurance and
Aviation under Tariff regime – shown 21% growth in Premium under Property Lines & Personal Lines – brought
in TAT in claim settlement – new concept in PSU culture.
ACHIEVEMENTS
UNDERWRITING & TECHNO-MARKETING
Commercial Line :
Implemented `defined process’ to have more control in rating / risk evaluation / selection of risk / scientific rating
based on loss exposure / prudent rating on accumulation of risks. Categorization of Hazard Grades for various
risks - risk improvement measures and underwriting transformation by way of Vision 2020. (overall business
target exceeded every year by 11.5%)
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2. Motor Portfolio:
Implemented workflow engine to ascertain better risk exposure – viz commercial vehicle used as Public &
Private / Tonnage-wise / CC wise – loading of premium based on these factors. Managed 77% renewal
retention. Tied-up with IBL, Central Bank of India & CIFCO (NBFC) for Motor Business & personal line /
Serviced Scheduled Bank’s portfolio (consistent growth shown by 20% every year)
Medical:
Tied up with Banks for retail health and Group Medical for Citi Bank Cardholders. 29% growth shown every
year under Group Health. The portfolio was running at 81% loss ratio including pay outs.
CLAIMS
Plugged leakages in Survey & Investigator Fee / focused more on in-house assessors for reduction in claims
outstanding and severity / IBNR / IBNER provisioning / fix rate in coordination with Actuarial Team based on
loss ratio of each channel / more focus given on `compromise settlements’ in motor legal claims and brought
down the outstanding claims severity & reserves (long tail) and maintained the Ultimate Loss Ratio (ULR). High
Value claims review process tightened for proper reserving and follow up for early settlement to avoid litigation
and interest out go.
PROUD TO SAY
Rewarded with Individual Excellence award in the year 2005 by RSA for prudent underwriting & claims
handling
Best Team Award for 2010-2011 by Chola Mitsui Sumitomo on implementation of Underwriting controls &
renewal retention / defined process in legal claims handling
Training under gone
`Management of Motor Portfolio’ at National Insurance Academy, Pune.
Miscellaneous Insurance Lines of Business like Personal Accident, Workmen’s Compensation, Burglary, Health
and other personal lines
Fire Risk Assessment and Safety Management
Engineering Insurance
`Claims Processing and Reserving’ organized by CII, London at Institute of Insurance and Risk Management
(IIRM), Hyderabad
`Speed of Trust’ organized by Franklin Covey, India
`High Impact Presentations’ organized by Dale Carnegie & Associates, Inc
`Developing Leader in You’ organized by Dale Carnegie & Associates, Inc
‘ Sprinkler System’ on FEA workshop by Munich Re
Qualification
Bachelor’s degree in Commerce from Madurai Kamaraj University (BCom)
Bachelor’s degree in General Law from Madurai Kamaraj University (BGL)
Fellowship of Insurance Institute of India (FIII)
Personal
Date of birth: 27th
May 1963
Nationality: Indian
Marital Status: Married / wife and one child aged 10 years
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3. Passport No.F7475817 valid till May 2016
VISA type: Family Visa / Status : Residential Status in Riyadh
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