The document discusses teams and teamwork in organizations. It covers the popularity and advantages of teams, different types of teams, characteristics of effective teams, and how to develop team players. The document also addresses issues like managing diversity in teams, preventing stagnation in mature teams, and when teams are not preferable to individual work.

1. ORGANIZATIONAL BEHAVIOR
S T E P H E N P. R O B B I N S
WWW.PRENHALL.COM/ROBBINS
T E N T H E D I T I O N
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2. O B J E C T I V E S
AFTER STUDYING THIS CHAPTER,
YOU SHOULD BE ABLE TO:
1. Explain the popularity of teams in
organizations.
2. Contrast teams with groups.
L E A R N I N G
3. Identify four types of teams.
4. Describe conditions when teams are preferred
over individuals.
5. Specify the characteristics of effective teams.
6. Explain how organizations can create team
players.
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3. O B J E C T I V E S (cont’d)
AFTER STUDYING THIS CHAPTER,
YOU SHOULD BE ABLE TO:
7. Describe the advantages and disadvantages
of diversity for work teams.
8. Explain how management can keep teams
from becoming stagnant and rigid.
L E A R N I N G
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4. Why Have Teams Become So Popular
Why Have Teams Become So Popular
 Teams typically outperform individuals.
 Teams use employee talents better.
 Teams are more flexible and responsive to
changes in the environment.
 Teams facilitate employee involvement.
 Teams are an effective way to democratize an
organization and increase motivation.
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5. Team Versus Groups: What’s the Difference
Team Versus Groups: What’s the Difference
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6. Comparing Work Groups and Work Teams
Comparing Work Groups and Work Teams
© 2003 Prentice Hall Inc. EXHIBIT 9-1
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7. Types of Teams
Types of Teams
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8. Types of Teams (cont’d)
Types of Teams (cont’d)
• Task forces
• Committees
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9. Types of Teams (cont’d)
Types of Teams (cont’d)
Team Characteristics
Team Characteristics
1. The absence of paraverbal and nonverbal cues
1. The absence of paraverbal and nonverbal cues
2. A limited social context
2. A limited social context
3. The ability to overcome time and space constraints
3. The ability to overcome time and space constraints
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10. Beware: Teams Aren’t Always the Answer
Beware: Teams Aren’t Always the Answer
 Three tests to see if a team fits the situation:
– Is the work complex and is there a need for different
perspectives?
– Does the work create a common purpose or set of
goals for the group that is larger than the aggregate of
the goals for individuals?
– Are members of the group involved in interdependent
tasks?
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11. Creating Effective Teams
Creating Effective Teams
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12. Creating Effective Teams (cont’d)
Creating Effective Teams (cont’d)
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13. Creating Effective Teams (cont’d)
Creating Effective Teams (cont’d)
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14. Creating Effective Teams (cont’d)
Creating Effective Teams (cont’d)
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15. A Team-
A Team-
Effectiveness
Effectiveness
Model
Model
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16. Key Roles
Key Roles
of Teams
of Teams
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17. Turning Individuals Into Team Players
Turning Individuals Into Team Players
 The Challenges
– Overcoming individual resistance to team membership.
– Countering the influence of individualistic cultures.
– Introducing teams in an organization that has
historically valued individual achievement.
 Shaping Team Players
– Selecting employees who can fulfill their team roles.
– Training employees to become team players.
– Reworking the reward system to encourage
cooperative efforts while continuing to recognize
individual contributions.
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18. Contemporary Issues in Managing Teams
Contemporary Issues in Managing Teams
 Team Effectiveness and Quality Management
Requires That Teams:
1. Are small enough to be efficient and effective.
2. Are properly trained in required skills.
3. Allocated enough time to work on problems.
4. Are given authority to resolve problems and take
corrective action.
5. Have a designated “champion” to call on when
needed.
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19. Team and Workforce Diversity:
Team and Workforce Diversity:
Advantages and Disadvantages of Diversity
Advantages and Disadvantages of Diversity
© 2003 Prentice Hall Inc. EXHIBIT 9-5
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20. Reinvigorating Mature Teams
Reinvigorating Mature Teams
 Problems of Mature Teams
– Becoming stagnant and complacent as cohesiveness
increases.
– Developing groupthink.
– Confronting more difficult issues.
 Reinvigorating Teams
1. Prepare members to deal with problems of maturity.
2. Offer refresher training.
3. Offer advanced training.
4. Encourage teams to treat their development as a
constant learning experience.
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