1. RAJDIP B. MALI
Mobile: +91 – 9819928418 / 9167300461 E-Mail: rajdip_bm@yahoo.com
Seeking challenging assignments in Food and Beverage Operation / RETAIL with a growth
oriented organization.
Industry Preference: (Retail, Hospitality, Multiplex)
Location Preference: (Thane, Navi Mumbai, Mumbai)
PROFESSIONAL PROFILE
 A result oriented professional with 10 years of extensive experience in F & B Operations and Team
Management.
 Last assignment was as CAFÉ GENERAL MANAGER with COSTA COFFEE (DEVYANI INTERNATIONAL
LTD.), Mumbai.
 Proficient in managing complete operations involving sales building, customer queries and their feedbacks
hygiene and inventory management and Team Handling.
 Committed to ensure highest level of guest service at all times, resolving complaints & issues efficiently.
 Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in
multi cultural environment.
CAREER HIGHLIGHTS
APRIL 2015 – March 2016 COSTA COFFEE [DEVYANI INTERNATIONAL LTD.]
Cafe General Manager
OCT 2011 – MARCH 2015 FISHETERIA (WEST COAST FINE FOODS (I) PVT. LTD.), MUMBAI.
Area Manager
Jul’07 –Aug 11 Café Coffee Day, Mumbai Café Manager (excellent)
Mar’05 – Jun’07 Dominos Pizza (I) Ltd., Mumbai Store Manager
Major Accomplishments:
COSTA COFFEE [DEVYANI INTERNATIONAL LIMITED]
APRIL 2015 – FEB 2016
Sales Building
Team Training on SOP
Day today’s Cafe Operation
Revenue Management
Inventory Control
Wastage Management
Doing Reports ,Analysis and making action plan accordingly
Handling Customer complaints and taking their Feedback
Escalating maintenance issue to concern
Local Store Marketing
Displaying Market Promotion as per the instruction.
Doing Appraisals of Team members

2. FISHETERIA (WEST COAST FINE FOODS (I) PVT. LTD.), MUMBAI.
OCT 2011 – MARCH 2015
 Handling various operations as per the department’s SOPs & Revenue Management.
 Preparing performance reports and ensuring timely submission to the management.
 Managing all aspects of service management involving ambiance management.
 Coordinating with operating staff for upkeep of kitchen equipment in perfect working order. Ensure cleanliness
and hygiene in the outlet.
 Handle duties within kitchen area in accordance with health, hygiene and safety regulations.
 Procuring inventory management for kitchen items and other food supplies
 Ensuring high quality services, resulting in guest delight and optimum resource utilization for maximum
service quality.
 Ensuring maximum customer satisfaction by closely interacting with in-house & potential guests to
understand their requirements & customizing products & services with optimum resource utilization.
 Abiding policies & procedures in the operating systems to achieve greater Customer Service.
 Hiring, training and supervising the staff outlet.
 Consulting with catering/ kitchen staff about food production aspects of special events being planned.
 Managing shift & staff schedule; handing staff training, coaching and motivation.
Cafe coffee Day, Mumbai. (Handled Vashi, Matunga and Mulund Nirmal Lifestyle Outlets)
(July 2007 TO Aug’ 2011)
 Achieved Sales Targets Given (Both Top line as well as Bottom-line) consistently throughout my tenure
at CCD.
 Trained/Groomed several Staff for Brew Master Program, operation Training and on SOP etc.
 Maintained food wastage as below as in the range of 2 – 3 %.
 Won several incentive contests e.g. Merchandise contest, Snapple Contest.
 Achieved Record breaking sales on Big Days like 31st
December, Valentine’s Day, Friendship Day etc.
 Maintained clean image throughout my career with café coffee Day.
 Involved in marketing activities with marketing team.
 Reduced attrition of staff as low as possible.
At Dominos Pizza I LTD., Powai, Mumbai
 Joined as Associate Manager in Mar’05 and got promoted to Assistant Manager then Sr. Assistant Manager
and finally became Store Manager in Apr’07.
 Bagged prestigious ROLEX Challenge (an International award, judged by Dominos USA) in Powai outlet in
Oct’ 2006.
 Served as a part of Out Door catering by Dominos pizza Powai Outlet, at IIT powai’s MOOD INDIGO festival in
2005 and 2006.
 After joining Powai STORE, it was in Small category in terms of sale. We increased both Top line and Bottom-
line of Powai STORE to BIG category in 2006.
 Trained/Groomed several Staff on SOP and REPORTS etc.
INDUSTRIAL TRAINING
Organisation : Hyatt Regency, Mumbai (Food and Beverage Production Department)
Duration : Jul’04 – Jan’05
Key Learnings : Got exposure to work in all departments of kitchen. Continental, Indian, banquets
kitchen, restaurant kitchen, commissary, bakery and pastry kitchen, chocolate ROOM,
Butchery, Buffet lying in banquet hall. Learnt to serve in live kitchen. Gained
knowledge about live Pasta stations and live pizza making in banquet kitchen, how to
interact with guests, how to explain them about a particular Dish served in buffet, etc.
Organisation : Taj Blue Diamond, Pune
Duration : Mar’04 – May’04
Key Learning’s : Got exposure to work in all departments of kitchen continental, Indian, banquets kitchen,
restaurant kitchen, commissary, bakery and pastry kitchen, chocolate ROOM, MEAT
processing.

3. EDUCATION
2005 Post Graduate Diploma in Hospitality Management from Metropolitan Institute of Hotel
Management and Catering Technology, Pune.
2003 B. Sc. (Chemistry) from BNN College, Bhiwandi, Mumbai University with 1st
CLASS.
Other Courses
 Successfully completed Computer operator Course which includes MS-Office and FOXPRO.
EXTRAMURAL ENGAGEMENTS
 Won Inter College Chess Championship in 2003.
PERSONAL DETAILS
Date of Birth : 2nd
November 1981
Permanent Address : House No.7, AP - Rahanal Village, Tal - Bhiwandi, Thane – 421302.
Languages Known : English, Hindi and Marathi.
Contact no. : 9819928418 / 9167300461
E-Mail : rajdip_bm@yahoo.com
CURRENT CTC = 3.4 LAC P.A.
EXPECTED CTC = 20% Hike on current
NOTICE PERIOD = Can Join Immidiately