Sara Infoway healthcare profile

1. Healthcare
Corporate Profile

2. • ABOUT SARA
• PRODUCTS & SERVICES
• SAP HANA Infrastructure
• SAP Consulting
• SAP & Infra T&M
• Healthcare
• Fintech
• Smart Solutions
• IOT/ Digital Transformation
• Data Center Solutions
• Execution Methodology
• WHY SARA
Contents

3. About Sara

4. Processes
Application
Infrastructure
Resources
Goals &
Objective
Customer Centric
Customer is the most important
part of Sara Business
 Helping customers to Align Information
Technology with their business goals
 Right IT design – applications & IT hardware
 InDesign delivery & Support

5. • Began operations in April 1998
• Leading System Integrator with more than 400 satisfied customers
• Promoters & Directors have Global delivery experience
• Top 25 System Integrator award from APC CIO outlook in 2017
• In Top 5000 Quality award from India MSME
• Top Channel100 award 2018
• IPTV Leadership Award
accolades

6. SAP HANA Consulting & Hardware
On premise or cloud, we have it all.
FINTECH
Loan-Credit Management System
Early Warning System for Fraud Deduction
SAP & INFRA SERVICES
HEALTHCARE
ELV Projects IT Projects
Portfolio
Turnkey hospital projects , HMIS, PACS, QMS,
Telemedicine, LMS, LIS, Nurse Calling System
Fire Alarm System, Public Address System, IPABX
(Communication System), BMS, CCTV
State or Private Data Centers, DR on premise or
cloud, Networking – Cabling, Switching, Wireless
Manpower resources, technological services

7. Healthcare

8. Customer
ISV-
Suppliers
Create Win-Win
Business Strategy
Inline design of
business solutions
Healthcare Solution Software &
Hardware
System Integration for end to end Healthcare (Provider)
Solution
HMIS I PACS I QMS I TELEMEDICINE I Healthcare AI-BI
Passive & Active Networking I Data Centre I Command Center I QMS system I
RIS workstations I Healthcare Monitors I

9. Product landscape - Globally

10. HEALTHCARE DELIVERY PLATFORM

11. Clinical Information Management FLOW

12. Healthcare Solution

13. EHR Functional Units

14. • New Technology Architecture Results into
 Better UI
 Longer duration of risk of obsolescence
 Product Used and Adopted on New Gadgets, Mobiles, Phablets and Tablets
 Easier Integration with other Applications, Devices and Equipments
 Supports all functional and technical standards related to health care
• Designed and Written as Single Product Not Motely of products bought and forced to work
together and look alike
 Easier to configure and customize
 Easier to maintain
 Easier to adopt to changes in processes and practices
 Fully Bi Directionally Integrated
• Quicker Implementation Cycle
• Easier and Cost effective support and maintenance
• Thus Better ROI
Competitive Advantage

15. Standards
JCI/NABH standards
Privacy [Access control, Authentication & Non-repudiation] & Security standards: HIPAA
Workflow Standards: CCR, CCOW
Accounting Standards: GAAP
Messaging: HL7 (clinical), X12 (business), DICOM (imaging) etc.
Functionality standards: CCHIT, HIMSS Analytics
Clinical Standards [Controlled Medical Vocabularies (CMVs) for Diseases

16. Standards
Procedures, Medications, Observations, etc.] - ICD, SNOMED, LOINC, CPT, etc.
Minimum Data Set [MDS] compliance
SOAP format for standardized recording of Clinical care
Clinical Process Guidelines [CPGs] for Standardized delivery of Clinical care
Formats/Templates for Patient demographics, Billing, Transactions etc.
Identifiers for Patients, Providers, Payers etc.

17. Case Study- AAR
AAR Group, East Africa
More than 35 existing locations and
plans to reach 100 locations spread
across 19 countries in Africa
 Contract awarded with a very challenging Implementation schedule against global
competitors
 The contract included all modules – Clinical & Non-Clinical across all the locations
 All Doctors and Nurses are using PARAS and it is integrated with Insurance Management
System for online claim processing
 Optimization of resources resulting in reduced manpower costs and utilization of clinical
personnel
 Optimization of Inventory Management across all locations. Stoppage of revenue leakages
 Accessibility of Patient & Payer Record at the Point of Care across all locations
 Deployed in a Centralized Environment connecting all centers and users across 3 different
countries in East Africa providing both Offline & Online access

18. Case Study- ENT Hospital Mauritius
AAR Group, East Africa
To setup the entire ICT for the new
ENT hospital in Mauritius
including, HMIS, PACS, QMS,
Tele-medicine
It was required to setup the
complete active & passive
networking, Data Center, QMS etc.
IT hardware
 Contract awarded to Sara with a very challenging Implementation schedule and
location
 The contract included all modules – Clinical & Non-Clinical
 Optimization of resources resulting in reduced manpower costs and utilization
of clinical personnel
 Integration with PCS, QMS and Tele-medicine.
 Accessibility of Patient & Payer Record at the Point of Care across all locations
 Integration with smart cards
 Online and offline OP booking
 Kiosk OP booking

19. Case Study- CFS
Centre for Sight (CFS) Group of Hospitals, India
More than 70 locations live and
intended to reach 120 locations
spread across Pan-India in the
next 24 Months
 Contract awarded with a very challenging Implementation schedule
 The contract included all modules – Clinical & Non-Clinical across all the
locations
 All Prescription, orders and Surgical records are managed in PARAS
 Centralized monitoring with Audit Controls & Approvals, Stoppage of revenue
leakages
 Centralized procurement and optimization of Inventory Management across all
locations
 Accessibility of Patient & Payer Record at the Point of Care across all locations
 Patient Payments and advance adjustments across all locations
 Deployed in a Centralized Environment connecting centers and users across all
the locations with Business Continuity Plan

20. Case Study- RGCI
Rajiv Gandhi Cancer Institute (RGCI), India
Deployed across 2 locations in
New Delhi. Rollout to the 3rd
location is in progress
 Global Tender for procuring best in class solution to take care of next 15 years of
Hospital’s HICT needs.
 One (1) year of evaluation with 31 vendors participation, evaluation involved 21
HODs, 2 External Consultants, & Board Members
 Contract Awarded as the evaluation committee rated PARAS as a comprehensive
& best in class HIS solution
 Worked in partnership with other vendors such as:
o VISTA (Clinical Oncology)
o FUJI PACS
o eGestalt Project Management
o SAP
to deliver seamlessly integrated solution using HL7 Standards
 Payment Settlement and treatment happens seamlessly across the 2
existing locations
 Entire Cancer Disease Registry and Analytics is generated through PARAS

21. e-Health

22. e-Health - Vision

23. e-Health – Governance Level

24. e-Health – Government Level

25. e-Health – Departmental Level

26. e-Health – Current Challenges
o Patents wait a long time for their “turn” to come at the
hospitals
o No integration Patient Historical Data
o The set of processes that are being followed are not officially
recorded anywhere
o Data gathered manually collected, stored and retrieved
Medical Record leads to high volume of paper and lot of time
is wasted in retrieval of patient’s file; there are cases of
patient’s medical record getting lost

27. e-Health – Current Challenges
o Appointments on paper in a piecemeal way with no automatic
notifications
o No integration of laboratory with the hospital which lead huge
waiting time for test results to reach doctors
o Tracking of inventory of drugs in the pharmacy and other unit is
difficult
o Drug abusers falsely generate medical records by changing their
identity to sell or consume drugs prescribed by the doctor

28. e-Health – Benefits
 Implement centralized eHIS framework on Central data center
 Improved access to quality health services
 Real time data availability of patients at every location
 Strengthen State health system
 Strengthen efficiencies of the public health sector
 Improved management of health systems and services at all levels
 Establish national co‐ordination on all initiatives in order to
improve the effectiveness of eHealth at all levels
 Provide a strong framework to implement other advanced and
meaningful initiatives like Tele-Medicines

29. e-Health – Key Differentiators to Sara
Solutions Complete bi-directional integration between ‘Business’ & ‘Clinical’
processes - Stops revenue leakages and optimizes resource utilization
 Delivers improved patient care conforming to best clinical &
administrative practices
 Multi location framework that enables centralized monitoring,
intelligent decision making and improved audit controls
 On-demand scalability that ensures non –obsolescence of solution as
business grows and quickly adjusting their business goals
 100% successful framework implementation record across
geographies
 Cloud & Mobile ready

30. e-Health – Key Differentiators to Sara
Solutions Covers Entire Spectrum of Patient Care with conformance to Global
Standards of Care
 • OP/IP/OT Care
 • ER/ICU Care
 • Referral Care: Opinion, Advice, Treatment, Panel Care, Complete
PatientTransfer
 • Tele-Medicare/Home care
 • Chronic Disease Care/ Disease Registry
 Based on Criticality and VIP status of the patient prioritized queuing
across whole application be it OP, IP, Nursing, Lab, Radiology etc.
scheduling
 Automatic Risk Alerts and Notifications sent

31. e-Health – Key Differentiators to Sara
Solutions Covers Entire Spectrum of Patient Care with conformance to Global
Standards of Care
 • OP/IP/OT Care
 • ER/ICU Care
 • Referral Care: Opinion, Advice, Treatment, Panel Care, Complete
Patient Transfer
 • Tele-Medicare/Home care
 • Chronic Disease Care/ Disease Registry
 Based on Criticality and VIP status of the patient prioritized queuing
across whole application be it OP, IP, Nursing, Lab, Radiology etc.
scheduling
 Automatic Risk Alerts and Notifications sent

32. Benefits to Healthcare Delivery System
 Patient portability- any patient can go from one health care institute to
another without any medical record
 Optimal resource management- Inventory and Human Resource
 Optimal drug distribution- helps in considerable reduction in inventory
carrying cost of drugs and availability of drugs for patients at every
location
 Easy referral system for patient from one location to another
 Patient Centric framework helps in better patient care and satisfaction
 Real time monitoring of program management conducted by government

33. Benefits to Healthcare Delivery System
 Complete digital healthcare environment reduces delaying approvals,
disbursements and reporting
 Allows government standardize clinical and non clinical processes and
procedures
 Increase patient safety
 Disease registry allows tracking of targeted disease and helps in future
research based on the outcome, it will also help in reporting in real time to
national and international agencies
 Provides view of records by patient and doctors at any time from
anywhere
 On-demand scalability
 Conforms to global healthcare standards such as HIPAA, HL7, ICD,
SNOMED, CCW, CCR, LOINC, CPT etc.

34. Transformation
Bridging current challenges to future vision
 Implement centralized eHIS framework on Central data center
 A strong step towards making Patient Medical Records available across the
state
 Reduce costs, time and inconvenience to the people
 Availability of all the data on a real time basis
 Assist officials to take informed and pro-active decisions
 Prevent and treat focused diseases in a timely manner as well as report
data accurately
 Fully web engineered to deliver centralized eHIS placorm
 Revolutionize patient care

35. e-Health Technology Platform

36. e-Health Deployment Architecture

37. e-Health Disaster Recovery

38. Execution
Methodology

39. Methodology
 Team for each Module – nominated from both side
 Including an approver from Client side
 Mutually agreed Scope
 Finalization & Training plan
 Product review and Gap Analysis - ‘Sure Stopper, ‘Must Have, ‘Great to Have’ & ‘Good
to Have’ points
 Sign off for Gap Analysis, module by module
 Configuration/Customization of Product & UAT
 Sign off
 Training the Trainers and Hand Holding
 Infrastructure Set Up – Hardware Readiness
 Master Data Entry
 Deployment and Rollout
 Trial run and Production Rollout

40. Communication Collaboration Customer Processes Continuous
Learning
Four Pillars of Excellence

41. ImplementDeliveryDesign Support
Solution beyond
imagination
Plan & Document
Best Project
Management
Bi-yearly system
audit
01 03
02 04
Solution based on 2 decades of
experience & knowledge
Online & Offline Project management
for seamless communication &
collaboration
Preparedness & execution
methodology
Well supported system reduces down
time & business outages
Sara Differentiators

42. Governance Model defines the collaboration between stakeholders on a strategic, functional and
operative Level
Model Value-add
• Sharing of knowledge and best practices
• Clearly-defined communication structures
• Fix responsibilities for decisions on the individual right
management level
• Binding approval and escalation processes
• Determining and control of contract and Change-
Management
• „One Face to the Customer“ for Incidents and Service-
Requests of subject-specific functions
• Best practices and innovation infusion
Functional Operative
Strategic
Create the foundation of a trustful and fair collaboration.
Governance Model
42

43. Quality
360°
Service
Offerings
Customer
First
CORE SERVICE VALUES THAT BUILD OUR BUSINESS

44. THANK YOU