This is a summary of critical business projects that I have managed. It contains following aspects A] Diagrammatic representation of connectivity projects completed B] Skills demonstrated C] My learning's D] What do I bring to the table?

1. Projects Portfolio
Rakesh Patange-- PMP, CSM, CPIM, MBA, B.E.

2. Agenda
• Diagrammatic representation of connectivity projects completed
• Skills demonstrated
• My learnings
• What do I bring to the table?
2

3. 3
Instaedge
CRM
AirWatch
Technical Service
procedures Repository JDE
Contact Centre Staff Service Managers
Online Payments
Field
Technician
Field Service Mobility Solution-Australia
Spare
Parts
System

4. Mobile Payment Solution-Australia
On the field payments Processed Real Time  Multiple Systems

5. CRM System: Connectivity with multiple IT systems
Internet Data Center
Internet
Electrolux Corporate Network
Firewall
Message
Upload
Messaging
Components
ERP & Other IT Systems
Message
Download
JDE Interface
HO & Service Support Staff
Firewall
INSTAEDGE
Application Server
Database Server
100 mbps
burstable
Leased Line
Broadband
Email / Phone call
Broadband
MSA’s
Spare Parts
team
Contact
Centre
External Vendor
Support Team
Help desk
Download
Message Message
Upload
MQ Series
Server
Web Server

6. CRM: Cross functional processes connected
InstaEdge Oceania
Interface
Parts Central Celesta COGNOS
MSA’sBranches Call Center Tech CSA’s NDC
Interface Interface
Customer-Call
Registration /
Updation
Auto Call
Allocation
Call Processing
Post Allocation
Visit Updation
Calls
Initialization-
Manual & Auto
Quotations
Collection /
Delivery memos
Trade Seconds
Workshop
Registration / data
upload & data O/P
Commission
calculation
Insurance
registration
Payments (Payables /
receivables)
Extn Wtty &
Insurance
Call Categorization
Payment documents
Cashier Input process
Bank Deposit-in slips
Payment
Collections
Call Closure Costs and Sales
Debt Collection
Reports
Automated EOD
Process
Interaction with
JDE
Call Closure
Maintenance
CSA Call
Completion
Generation-cost & sales
MSA Payments
CSA Claims
Claims validation-
Paperwork's
Contract service bill
Cost Reversal
Interface
QESJDE
Process
Overview
Entities
Backend
Systems

7. Online Staff Sales-Australia
https://staffsales.au.electrolux.com
7
JDE
PIMS
Search & select product
Enter shipment details
Make online Payment
View confirmed order
Check Backorder Status
Price
Freight
Post Code Verification for delivery
Product Information
Product Stock
Payment Gateway
JDE Order-order confirmation
E-mail confirmation to staff
member for payment receipt
Online Staff Sales Application
Staff Sales
Created a unique solution for the staff, by connecting existing IT systems

8. Connected systems for fraud detection in claim
payments
Metro
Service
Claims
Country
Service
Claims
Instaedge CRM ServicePowerFraud
Detection &
Feedback
System design is in progress at this stage
Strengthening the process of claim payments by connecting CRM with a Fraud Detection System

9. Supply Chain Replenishment Project (Overseas)
CFA Distributor DemandPlant & Mother
Warehouses
RM and PM
Warehouses
OrderOrderOrder
Supply Supply Supply
Buffer Measurement / Adjustment
Inputs
Output 1
G Y R G Y RG Y R
Output 2
Replenish
Order
Replenish
Order
Replenish
Order
Replenish
Order
StockOutput 3 Calculated Stocks
Process Apply TOC logic on Data inputs  Provide System Outputs
Data
Disp/ Recpt/
Order/Stocks
/SIT
Disp/ Recpt/
Order/Stocks
/SIT
Disp/ Rect/
Order/Stocks
Dispatches
Receipts
Supply Chain optimised through a complex & connected IT System

10. CustomerGauge connected with CRM
Customer Feedback and response is enabled through connected IT Systems

11. People Connector:
One Digital Workplace Change Management—
APAC leading from Australia

12. Skills demonstrated
Skill Project Name /
Career span
How the skill was demonstrated
Managing cross
functional teams
Instaedge-Asia
(2005-2010)
Conducted regional workshop to chart out a common process across
multiple Asian countries for after sales service
Field Service mobility
solution
(2014-2015)
Managed a team of 5 service managers and 105 stakeholders across all
the states in Australia.
Working successfully in
multicultural
environment
1996- 2016 Worked across Manufacturing  IT Consulting SaaS Project Mgmt 
Banking Sr. Mgmt  Electrolux IT Business Lead
Major Life changing event
in 2011
Migrated across cultures, both personally as well as professionally
Project Management
(PMP & Scrum
methodology) 2002-2010
Represented the profession on PMI’s panel for reviewing PMI
framework
Managed 10 customer projects on three SaaS (Software as a Service)
based solutions for 8 years
Influencing the
stakeholders to achieve
project goals
2011-2016 Managed projects without having a direct command over a full time
project team. Influencing the stakeholders was the key to successful
project completion
Pre-sales and Proposal
Management
2002-2010 Need understanding studies, presentations, analysis to formulate
business proposals for solution implementations
12
Rakesh: Skills

13. My Learnings
• Projects are about managing people as much as systems and processes
• A detailed scope definition and solution design ensures project success right from the
beginning
• The next set of organisation efficiencies will happen through ‘connected’ environment—
People, processes and machines
• The future for Business -IT solutions is to fuse the physical and digital worlds by bringing
different concepts and technical components together
13
Rakesh: Summary of learnings

14. What do I bring to the table?
• Experience in Project Management  14 Years
• Pre-Sales and Proposal Management for Business solutions 8 Years
• Experience in design, development & implementation of Business Solution projects  8 Years
• Skill in managing profitability of SaaS based business solutions  8 Years
• Knowledge of CRM Systems  Instaedge CRM, SalesCRM, Banking CRM
• Getting the work done through influencing cross functional stakeholders  At Electrolux Australia.
• Change Management  Learned during One Digital Workplace project
• Internet of Things (IoT)  Active interest in the field along with the support from an IT Vendor.
14
Rakesh: What do I bring to the table?