1. Ralph Moschler
ralphmoschler@shaw.ca
Professional Profile
Dedicated and knowledgeable manager with 34 years of diverse IT experience with all aspects
of supporting a customer’s IT environment. Have managed large teams of AIX, Linux, Intel and
VMware system administrators that provide problem and change support as well as project work
to support various IBM customers’ IT infrastructures. As a technical services manager,
managed employees having a variety of responsibilities including installing, operating, planning
and configuring complex client information system environments. Services include the
integrating and testing of hardware/software solutions. Worked and interacted with many teams
across IBM and with multiple vendors to support the clients’ businesses. Was involved in the
management of live production systems and testing environments, performing system level
configuration and analyzing business requirements to define and maintain computer systems
and network applications.
Professional Skills
 Managed large teams of 25 - 60 employees both locally and remotely
 Worked in a large business environment which required good communication and team
work skills
 Delivery owner for Strategic Outsourcing, providing Steady State Server Delivery and
project implementation
 Responsible for leadership to various levels of technical expertise
 Provided quarterly reviews of all employees
 Responsible for managing the workload for multiple customers
 Provided technical leadership and coaching to my team and the customer
 Provided Project Management skills to an ever-changing customer environment
 Implemented new processes to help reduce workload and improve efficiencies
 Provided leadership to the team to implement common tools and strategies across many
clients
 Managed large projects to successful completion
 Provided leadership in creating an automated environment to reduce manpower and
effort, thereby improving the customer environments
 Managed departmental financial goals to meet and exceed business unit objectives
 Managed customer environments and provided unique services from technical and
business requirements including Unix, Intel, Linux, SUN servers, Middleware support
and Storage Management
 Provided leadership to the teams with regards to security issues
 Excellent understanding of Problem & Change Management with regards to the impact
on the business
 Also, as a Personal Development Manager, had all HR responsibilities for 60 - 100
employees, including education, security, performance, hiring “on-boarding” and exiting
“off-boarding”

2. Work History
Manager Linux, Intel & VMware Server Services IBM Canada 2014 – 2015
Bell Account
Personal Development Manager Western Canada IBM Canada 2012 – 2014
Manager Unix & Intel Server Services IBM Canada 2005 – 2012
Multiply Accounts
Senior Technical Services Professional IBM Canada 1996 - 2005
AS/400 – iSeries
Programmer/Analyst/Supervisor HED Inc. 1991 – 1996
System 36 – AS/400
Programmer/Analyst System 34 MWG Apparel Corp 1990 – 1991
Programmer/Analyst System 34 / 38 Interbake Foods 1984 – 1990
Programmer System 34 Duraps 1982 – 1984
Programmer System 34 Wholesale Heating 1981 – 1982
Education - Key Courses and Training
 2005/2006 Basic Blue for New Leaders
 2000 IBM AIX Version 4 Advanced System Administration
 IBM AIX Version 4 Basic Plus
 ACI Base 24 Operator Module
 ACI Base 24 EMS Module
 1998 IBM Certified Specialist AS/400 Professional System Operator
 1997 AS/400 Performance Analysis and Capacity Planning
 IBM OS/400 Structure, Tailoring and Basic Tuning
 1996 Novell 4.X Administration
 1995 Novell Networking Technologies Course-200
 1992 Information System Management University of Manitoba
 1981 Herzing Institutes Winnipeg, Manitoba - Computer Programming and Business
Systems Analysis & Design
References
Available upon request