1. RAM PRAKASH SHARMA
Email: - rpsharma83@gmail.com
Contact No: – 9990426891
Objective
 Working with Devotion & dedication in the field of IT and utilizing best of my professional Skills to
achieve self & organizational goals.
General Information
Duration : August 2015 Till Date
Current Company Name : Progressives Info Tech Pvt. Ltd.
Client Name : Johnkeells BPO Solutions India Pvt. Ltd.
Current Function Area : VMware & Windows System Administrator.
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Roles & Responsibility
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 Installation, Configuration, Administration and troubleshooting of VMware vSphere ESXi 5.x & vCenter
Server.
 Installing, configuring and managing virtual infrastructure and virtual center.
 Adding host in Datacenter or Cluster level & Managing their Virtual Machine’s
 Virtual Machine (VM) Deployment.
 Enabling feature’s HA, DRS & FT.
 Monitoring performance CPU, Memory, and Disk Utilization of VM’s & ESXi Servers.
 VM Management (Snapshot, Clone & Template)
 VM migrations using vMotion, P2V & V2V.
 Adding additional disk space to vm if required.
 Updating an ESXi/ESX host using VMware vCenter Update Manager.
 Installation, Configuration, Administration and troubleshooting of Windows server 2k3/2k8 r2 /2k12.
 Managing Active Directory, DNS/DHCP/FTP Backup / File & Print Server.
 Creating Users, OU, Groups, User Modification, User Deletion, and giving rights for access the share
folder.
 Monitoring CPU & Memory, HDD Space Health Utilization, and Hardware Alert through the Solar wind
monitoring tools.
 Windows Patching through WSUS.
 Managing RAID
 Trouble shooting server based problems with root cause analysis.
 Managing the Calls like production Node on production server and production major H/W failure.
Planning and implementing fixes / Patches
 Acting on Day to Day Housekeeping tasks by using tools, performing in 24x7 environments in shift
roaster.

2. Previous Employment
Duration : May 2013to August 2015
Previous Company Name : Magna Infotech Pvt. Ltd.
Previous Function Area : Windows Server Administrator.
Client : Accenture Services Pvt. Ltd.
Responsibilities
 All IT infrastructure installation and setup in Windows & Network environment.
 Windows server 2003/2008 r2 administration and maintenance.
 Installation Configuration and Manage the WSUS server, FTP Server, File Server,
Print Server.
 Installing and Managing Windows Server (2003, 2008,)
 Installing & Managing Active Directory Domain Services, / DHCP / DNS/ Backup /
File & Print Server / Failover Cluster / WSUS Services.
 Creating Failover Cluster in server 2008
 Working on VERITAS Backup Exec 2012 & BESR
 RAID Configurations
 Troubleshooting Windows Server
 Managing the Calls likeFilesystemcorruption on production server and production
major H/W failure. Planning and implementing fixes / Patches.
 High-end changes like hardware replacement, software/driver up gradation on
production systems.Analyze Problems & escalateto appropriate Levels,&handling
escalations.
 Good Understanding Trouble shooting server based problems with root cause
analysis.
 Update and Close Service tickets as per the SLA policies.
Previous Employment
Duration : June 2011 to May 2013
Current Company Name : Ashtech InfoTech Pvt. Ltd.
Current Function Area : Server Support Engineer.
Clients : Tata Consultancy Services
Responsibilities
 Handling Server and Windows Operating system infrastructure for Critical
applications.
 Ensure maximum uptime of the infrastructure
 Interpret the OS and Server Hardware Platform alerts and take corrective action
 Handling Active Directory, DNS Server, WSUS, System State Backup, failover
clustering
 Network Teaming, RDP Support (DC, DR, PO)
 Handling Symantec tools (SEPM, VERITAS NET BACKUP)
 In case of escalation to Server Vendors - understand the process involved for
 Web/ Telephone based call logging and updating + follow-up and escalations.
 Daily Monitoring health status of ILOM, ESXi 4.1, Gwava Mail Scanner & Gwava
Reload Backup
 Windows Checklist, Novell GroupWise Mail, AD Replication Status

3. Previous Employment
Duration : Sep 2007 to June 2011
Current Company Name : VMIT Services Pvt Ltd.
Current Function Area : Desktop Support Engineer.
Current Location : New Delhi
Qualification
Class FT /PT Board Marks/
Total
% Year
10th Full Time U.P. Board 293/600 48.3% 1997
12th Full Time U.P.Board 247/500 49.4% 1999
B.A. Full Time Purvanchal University
Jaunpur (U.P.)
840/1800 46.7% 2002
Certification
Microsoft Certified Professional (MCP)
Personal Strength
 Easily adapt to any environment
 Highly Self Motivated and take jobs with sense of Responsibility
 Ability to easily grasp New Technologies, willingness to learn
Personal Details
Father’s Name : Rakesh Kumar Sharma
Residence Address : 230/9k, Street No. 15 Railway Colony Mandawali Delhi 110092
Nationality : Indian
Marital Status : Married
Date of birth : 20May 1983
Languages : English& Hindi.
PAN No : BUKPS4069N
Passport No. : P1527093
Declarations: -
I hereby declare that the details furnished above are true to the best of any knowledge and belief. Whenever
application I can provide document to substantiate any information's provided here.
Date: ……………. Ram Prakash Sharma
Responsibilities
 Provide support as Customer Support Engineer.
 Installation, configuration and troubleshooting of OS, in house applications and
other windows based applications.
 MS Outlook 2003, 2007 Configuration on Clients Workstations.
 Windows XP SP2, Windows 2000 & 2003 R2 Server Installation and Administration.
 Assembling Workstation & Installation of software
 Configured Local & Networked Printers for Users.
 Resolving Software/Hardware related Issues on Workstations
 Crimping I/O, Patch Panel, RJ-45 Connectors