Visit: http://www.ramco.com/hcm
Know the : HR & Payroll Outsourcing Services through Ramco BPO
Ramco's Payroll engine consists of Payroll, Taxes, Time & Attendance, Leave Management, Loans and Reimbursements and Self Service. The solution combines the power of Business Analytics and Workflow with the user-friendliness of the browser to deliver a world-class solution. Over the last six years, Ramco has provided Payroll services for a large number of clients across the globe.
Ramco BPO Services - A Proven End-to-End Solution for HR & Payroll Outsourcing
1. www.ramco.com |
Ramco BPO
HR & Payroll Outsourcing Services
Prepared By: K A Vishwanathan
Designation: Vice President, BPO
Date: 16th October 2012
Location: Chennai
2. www.ramco.com |
We Are
2
1st
ERP Product
Company
in APAC and
India1800+
Worldwide
Employees
20+
Years of
R&D
Experience
1
Billion+ USD
Ramco
Group
Company
1000+
Customers
17
offices across
US, Canada
Europe,
APAC, India,
Middle East &
Africa
Customers
across
35
Countries
150000+
Users
3. www.ramco.com | 3
Global Reach
Abbotsford
Vancouver
Portland
Calgary
Minneapolis
Denver
Chicago
Indianapolis
San Salvador
Lafayette
Dallas
West Plains
Toronto
Ottawa
New Jersey
Corporate Headquarters
Sales, Implementation & Support Office
Sales & Implementation Office
Customer Location
Monterrey
Memphis
France
Australia
New Zealand
UAE
Mumbai
Kolkata
Delhi
Pune
Bangalore
Chennai
Indonesia
Singapore
South Korea
Malaysia
Philippines
Hong Kong
Taiwan
China
UK
Switzerland
Germany
Sudan
Jordan
South Africa
Oman
Bahrain
Yemen
Lithuania
Netherlands
Saudi Arabia
Thailand
Israel
Qatar
Kuwait
Melbourne
4. www.ramco.com |
4
2012
SEI CMMI Level 5
Certified Company *
ISO 9001:2008 Certified
Company
BPO unit – SAS 70 Type II
Audited
Certified for ISO 27001:2005
information security standards
Ernst & Young Certified for
conformance to Swiss and
German accounting standards
Recipient of SPIN Award for Best
Processes
Awarded for Operational Excellence &
Quality in BPO at 2nd Asia’s Best
Employer Brand Awards
Awarded for BPO Organization of the
Year at 3rd Asia’s Best Employer Brand
Awards
Awarded for Operational Excellence
& Quality at BPO Excellence Awards
2010-2011
Excellence Driven
5. www.ramco.com | 5
Flexi benefit plan (FBP) has to be
introduced across all employees. This
is turning out to be a real operational
nightmare .
Aren’t constant policy
/ statutory changes
leaving your payroll
processes in a tangle
and affect employee
satisfaction?
6. www.ramco.com | 6
Government statutory reporting
has to be automated and I need to
get this done within this month.
7. www.ramco.com | 7
The organization has acquired a new
company and standardizing the
employee payroll policies in the
acquired company is going to be a
challenging task.
8. www.ramco.com | 8
Then why go through the hassle of constant
payroll challenges when you can invest that
time and energy in your core business?
Leave your payroll process to the experts.
RAMCO BPO has the solution for you
9. www.ramco.com | 9
Managed Payroll Services
Payroll
Processing
Full & Final
Settlement
Income Tax Country Specific Statutory
Compliance & Filing
Reimbursement
Processing
Query Resolution Onsite Help Desk Value Added Services
10. www.ramco.com |
Managed HR Services – onsite / offshore
On-boarding
• New Hire documentation
• Post acceptance & Post Hire – BG, Insurance, Statutory forms
Data Management
• Creation & maintenance of Personnel files (Hard & Soft copies)
• Update personnel file based on family, educational and Previous
employment, promotions, transfers, etc.,
MIS Reporting
• Monthly, Quarterly and Annually
Time & Attendance and Leave Management
• Leave administration, leave rule updation with Workflow
Co-ordination with Payroll Vendor
• Collating and providing Payroll Inputs and voucher claims to payroll
vendors
Separation
• Notifications & Documentation
• Liaison with Payroll Vendor & Complete Exit Formalities
Helpdesk
• Manage Employee Queries
• Email, Web and Phone Queries
11. www.ramco.com |
Statutory Compliance
11
India Singapore Malaysia Thailand Indonesia UAE Sudan
Oman Kuwait Qatar South Africa Bahrain Saudi Arabia Egypt
Available Countries
US UK Australia Philippines Taiwan Vietnam Hong Kong
12. www.ramco.com |
Statutory Compliance
12
In Roadmap
• US Benefits (OSHA Leg)
• Canada
• Japan
• South Korea
• Myanmar
• New Papua Guinea
• Bangladesh
• France
• Mexico
• China
13. www.ramco.com |
ESS & SPOC Inputs
Input Vouching/
Confirmation
Internal Team, Quality &
Compliance Checks
Release of First Cut
Registers
Payroll Readiness Checks
Payroll Processing
Corrections
Publish Pay Slips
Release of Final cut
Registers
Corrections
Automated Inputs
Pre cutoff
Post cutoff
13
Payroll Process Flow
14. www.ramco.com |
CLIENT SYSTEM
FTP SERVER
AUTOMATED DATA
EXTRACTION &
ENCRYPTION
AUTOMATED
DECRYPTION, DATA
EXTRACTION &
UPLOAD
RAMCO DATABASE SERVER
CENTRAL COMMUNICATION
PORTAL
RAMCO HR APPLICATION
E
R
R
O
R
L
O
G
S
R
E
V
E
R
S
E
F
E
E
D
PAYROLL
SPOC
EMPLOYEE
Input Automation
14
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Highlights of Automated Input Process
15
• Completely automated inputs without any manual intervention
• Encrypted files automatically downloaded and decrypted
• Common feeds split by entity and type of input and errors also catalogued accordingly
• Feed for new hires / resignations / transfers / salary revisions
• Run on scheduled periods every month
• Reverse feed and error log placed automatically in communication portal
• Successful upload reflects in reverse feed
• Automated emails to Ramco Team and Client SPOC
• Analytics on reconciliation between the parent system and the reverse feed
• Feed for login creation and role mapping
• Run everyday
• Error log placed automatically in communication portal
• Automated emails to Ramco Team, Client SPOC and Employee
16. www.ramco.com | 16
• Reports are uploaded in the Communication Portal by the respective team leaders
• Only authorized personnel have access to the portal and the respective folders and sub
folders
• Organization of the folders will be by Financial Year and Month
• When new users arrive ,access should be requested from Ramco through established
workflow processes
• Formatted reports – As per client’s requirement
• Reports exportable to pxdf / word / excel formats
• Support for all payroll statutory reports
• Reports launched over web for Employee
• Password protection for payslips / IT working sheets can be provided
• Emailing of reports (if required)
Communication Portal
Reports
17. www.ramco.com | 17
FBP declaration
Reimbursement claims
Investment declarations & proof submissions
Employee Information details (Personal, Contact , Family and Qualification Information)
View / Download
• Pay slips
• IT computation worksheets / F-16
• Increment / Promotion letters
• Address proof letters
• Salary letters
ESS Payroll Facilities
Portal Outlook can be changed
Login to Portal can be through Single Sign On
Administrator can add information on a day-to-day basis
All policy documents can be put in as references here for employees
Polls can be organized
Static forms can be downloaded
Pre-formatted letters can be downloaded by employee
• Address Proof Letter
• Experience Letter
• Last Drawn Salary Letter
• Increment Letter
• Leave details
• Reimbursement details
ESS Portal Highlights
18. www.ramco.com | 18
Leave Management
Employee
Schedule
Leave Adjustment
Leave
Regularization
Leave Encashment
Payroll
Entitlement
Carry Over
Leave Balance
Leave Type
EMPLOYEE
ANNIVERSARY
BASED
CALENDAR
BASED
Employee
Self Service
Leave
Application
Leave
Authorization
Cancellation
Quick Leave
19. www.ramco.com |
ATTENDANCE
ENTRY
SCHEDULE
SHIFT
DEFINITIONS
HOLIDAY
DEFINITIONS
EMPLOYEE
LEAVE / ON DUTY / TRAVEL / TRAINING
EMPLOYEE
TIME
SCHEDULING
PLANNED AD HOC
SHIFT DEVIATION
(INDIVIDUAL / BULK)
TIME DEVIATION
(INDIVIDUAL / BULK)
UNSCHEDULED
HOLIDAYS / WORKING DAYS
EMPLOYEE
REPLACEMENTS
ATTENDANCE
PROCESSING
TIME CLOCK
PAYROLL
OVERTIME / LOP
PROCESSING
PAYROLL
INTERFACE TO
ATTENDANCE
REPORTING SYSTEM OR
MANUAL ENTRY
19
Attendance Management
21. www.ramco.com | 21
Support Overview
• Web
• Email
• Phone Support
• Tracking
• Escalation
• Follow up & Closure
• Management Reporting
Channels Support Process
22. www.ramco.com |
APEX
REVIEW
MONTHLY REVIEW BY HEAD
BPO WITH OPERATIONS
MANAGER
MONTHLY REVIEW WITH TEAMS BY
OPERATIONS MANAGER
REVIEW OF:
PROCESS ADHERENCE BY INTERNAL QUALITY
RECONCILIATION DONE FOR OUTPUTS
PROCESS COMPLIANCE BY INTERNAL QUALITY AUDIT
VALIDATION OF OUTPUTS BY
INTERNAL TEAM LEADER
QUALITY CHECKING
STATUTORY COMPLIANCE
MONITORING PROCESS
22
Quality Management
23. www.ramco.com |
Technology and Infrastructure – Overview
•Certification ISO 27001
•SAS 70 Type II
•Established/documented
processes
•Audits (internal & external)
•World-wide offices
•1700+ Ramco users
•1600+ desktops/laptops
•300+ thin clients
•300+ servers (750+ VMs)
•5000 sq ft Tier2 + DC
•300+ servers, 750+ virtual
servers, SAN
•In-house development &
Production environment
•State of the art network
enhancements
•Redundant power, generator,
cooling
•Multiple internet connectivity
(multi ISP)
•High availability, load balanced,
hot spares
•Multiple automatic failover links
•Internal & external support
teams
•Multi location support
•24x7 NOC (internal & external
monitoring)
•Support as per SLA
(uptime/downtime)
•24x7 monitoring
23
24. www.ramco.com |
Transition Methodology
Assessment Transition Execution Steady State
Project Kick-off
Client and Ramco
Project Teams
Formation
Project Scoping
Requirements Definition
Process Mapping
Create Technology
Infrastructure
Test and Migrate
Processes
Train & Deploy
Resources
Data Migration
Define SLAs
Phase-out processes
performed by Client
Full Scale Rollout
Management Reporting
Manage the processes
in Steady-State
SLA Improvement
Strategy
Process Change
Management
Business Continuity and
Disaster Recovery Plans
25. www.ramco.com |
• Equivalent to Level II Data Centre owned by
RAMCO
• 24 X 7 Monitoring with well defined SLA
• Strong BCP & DRP in place
• Highly redundant at every Asset Level
• Well defined ISMS Policies
• Flexible to host the application with
Partners like Amazon , Rackspace
INFRASTRUCTURE
• Ramco’s HCM Product covering 48
Countries
• Ramco VirtualWorks, a collaborative
solution innovation platform
• Ramco Enterprise Series on the cloud
• Ramco DecisionWorks, a web
architected business intelligence
Solution
PRODUCTS
• ISO 9001:2008
• ISO 27001
• ISAE 3402 (SAS 70 Type II)
PROCESS
• Higher customer/employee
satisfaction scores
• Better Talent Management
• Innovative people practices
• Low attrition
PEOPLE
25
IP3
IP3 Framework – Completely owned by RAMCO – Flexibility to
Switch Delivery models (Cloud - Services - License)
Ramco USP - IP3 Framework
27. www.ramco.com |www.ramco.com
Internal Outsourcing
Supervision
Validation
Training
Back up infrastructure
Storage requirements
Communication expenses
Query Management
Consumables
Software version changes
Technology up gradation
Transportation
Stationery
Power Bills
Facilities
Investment - software
Investment - hardware
People Resources
Timeand
Resources
Benefits of Outsourcing