1. RAMKUMAR BAPANAPALLY
Glattwiesenstrasse Kreis 12, Zürich, ZH8051 | (C) +41-766408027 | myramkumar@gmail.com
Professional Summary
Dynamic and results-oriented delivery professional specializing in infrastructure operations and environment management. Excels
in client relations. Seasoned operations manager dedicated to bringing organizations to the next phase of growth and development.
Diligent and motivated to improve processes, streamline operations, customer satisfaction and increase revenue .
Skills
Applications installations on Unix environment Websphere and Tomcat installations
Six Sigma yellow belt User and Access Management
ITIL Service Transition Framework Incident Management
Process improvement Project reviews and Internal Audits
Service transition Change management
Project management Customer relations specialist
Risk mitigation and management ISO 20K framework
Performance evaluations VMWare VCenter
Solaris server administration Redhat Linux server administration
Work History
Server Administration, Application Setup, Test Environment setup
Project – Offshore Capable Environment(OCE) Aug/2014 to Current
Cognizant AG – Zurich – Switzerland
 Configured Hardware Security Module (HSM) agents and NTLS partition mappings , to host the secured Ebanking environment.
 Hosted the Ebanking applications on test environment.
 Managed Verisign, Websphere PISA, IHS webserver, oracle DB PKI and server certificates.
 Installed Middleware components (websphere, tomcat, oracle DB, MQ, File transfer tools) on Solaris environment
 Implemented production operational changes to mitigate the service unavailability and business risk.
 Implemented scheduled change activities by collaborating with Developers, release management teams.
 Deployed SOS fixes on production Unix servers.
 Weekly Governance meetings with program steering comity.
 Maintained the server inventory in central database tool.
 Daily reporting to the program management about application onboarding status by using Toad.
 User and access management with Power broker.
 File system and database backups configuration with com vault Simpana.
 Basic VM management tasks at Vcenter level.
 Taking filesystem level backups and restores with com vault Simpana.
 Server and application handovers to offshore units upon completion of onboarding.

2. Operations Management, Server Administration, Application Setup, Test Environment Management
Project – Unix Services Feb/2008 to July/2014
Cognizant Technology Services– Hyderabad – India
 Responsible for smooth delivery of service portfolio (Incident Management, Request fulfillment, Application integration testing,
Application installations, Server first installations).
 Service level management , SLA definitions, RCA for SLA breaches.
 Knowledge management with in the team, with the help of Run books, Wiki pages.
 Performance management and goal setting of the team members.
 Weekly KPI reporting to client and cognizant management.
 Mentoring and grooming the team members to in line with client expectations, business.
 Monthly internal cognizant Delivery maturity audits readiness
 Monthly Governance calls with client
 Monthly Program management with cognizant leadership
 ISO 20K framework implementation and faced the external audit.
 Implemented the Intra city BCP plan and periodic BCP tests to check the RTO.
 Contributed to organizational initiatives like Lateral hiring, campus passed outs hiring.
System Administrator 06/2006 to 02/2008
Project – Application Life Cycle Services (ALSS)
Verizon Data Services India– Hyderabad, India
 Prepared the Change plans with detailed execution steps related to application, database and OS.
 Coordinated with CAB, Risk teams to get the change implementation approvals.
 Installed applications on UAT , SIT test environments and handed over to developers.
 Every day server health checks and preventive maintenance.
 Server availability management.
 Restoring services on production by collaborating with outage crisis calls.
 24 X 7 model support to provide 99.9999% availability.
 Production change implementation related to Application and OS tools.
 Application and Server level DR testing.
Education details
MCA - Masters In Computer Appliclations: Computers 2007
University of Madras - Chennai, India
BCA - Bachelors in Computer Applications: Computers 2003
Acharya Nagarjuna University - Guntur, India
Certification & Training details
Break through leadership from Harward University designed especially for cognizant.
ITIL Service Transition from Exin
ITIL 2011 Foundation from Exin
Solaris Certified System Administrator from Sun Micro systems
Six Sigma Yellow Belt from Cognizant