Interested in Cyber Security . Entry level Cloud AWS and Microsoft Azure.

1. Ramon Fuller
1777 North Record Street #4306
Dallas, Texas 75202
(817) 300.2973 fuller728@gmail.com
Summary
Experienced IT Professional seeks opportunity to add value in the areas of Information
Technology Service Management. Strengths include driving incidents, problem management,
change/release management with an ITIL mindset. Familiarity with Managed services,
Distributed and cross platform environments. Focused, Disciplined, approach to creating
relationships and teaming across multicultural bridges. Hands on generality in IT Services/Best
practice approach
Experiences
CLUBCORP: Level II Software and Hardware Support
2/16/2017 –Current
 Desktop Troubleshooting: OS Support 7, 8, Network Connection, VPN
Connection, Printer Setup and Configuration, Server Management, Server Backup,
Microsoft Management, Virtual Machines, Supporting and Maintaining Microsoft Office
365, POS Support, Application Support, IPad OS support, Aloha support, Desktop
Support, Imaging ,Oracle, Manage Active Directory, Micros , POS Imaging, Microsoft
Azure, Micros Handhelds
NCR: IT Software Support/Server Support/POS Support
11/2014 – 07/2016
 Desktop Troubleshooting: Virtual Machines, Supporting and Maintaining Microsoft
Office 365, POS Support, Application Support, IPad OS support, Aloha support, Kitchen
Monitors, Handhelds, CMC, CFC. KDS screens
AIG: Help Desk
02/2014 – 06/2014
 Administrative Duties: VPN Connectivity, Internet Connectivity, Printer
Connectivity, Exchange Connectivity, Microsoft Office 365, Active Directory,
Endpoint Encryption (SEP), Telecommunication Connectivity, Remote Access,
Remote Desktop, Ticket Management, Exchange Configuration
 Desktop Troubleshooting: Computer Configuration, Server Configuration,
Networking, Network Configuration, Software Installation, Laptop Support
SPRINT: Tech Support
09/2010 – 02/2014
 Troubleshooting: VPN Connectivity, Internet Connectivity, Printer Setup and
Connectivity, Microsoft Outlook, Microsoft Office, Active Directory, Network
Tarrant County College

2. Completion date: Summer 2019- Associates
Texas Wesleyan University Business Marketing
Completion Date: May 2020
Microsoft Certification –Proposed date July 2019
Security Plus –Proposed Date August 2019
PCI-DSS Compliance
Skills & Professional Values
Technical Motivation and Energy
Critical Thinking Commitment and Reliability
Communication Determination
Multitasking Pride and Integrity
Team Building Productivity and Economy
Leadership Systems and Procedures
References
Are available upon request