1. Ramsagar. F. Beldar
Address: B.D.D Block No.7/8, Sewree Cross Road. Sewree Mumbai 40015.
Phone No. +971 0509160876 Email: sagarnil13@gmail.com Date of Birth: 13th May
Career Objective: Seeking an opportunity in the hospitality sector wherein the
organization can also benefit from my previous experience in client handling and
customer satisfaction.
Summary of Skills:
Currently residing in UAE. (Visit Visa Expire on 4th November)
Worked in a highest volume restaurant of UAE.
Recently pursued ‘Diploma in Hospitality Management’ from Asian Education
Council College, Singapore
Completed 6 months internship at Jumbo Group of Restaurants – one of the most
acclaimed restaurants in Singapore
Worked in a Michelin star restaurant in Mumbai.
Previous track record of 6 years of outstanding performance in providing customer
satisfaction which includes working for the IT sector
Handled international clients based in UK and US
Enthusiastic, open-minded & able to generate Creative Solutions for complex Projects
& Challenges
Work Experience:
Organization: Burger King, UAE
Working as a Manager from July 2014 to July 2016
Responsibilities included:
Inventory management, profit and loss and proper cash handling of daily sales.
Training staff to boost the sales by proper upselling of products.
Maintaining the Quality, Service and Cleanliness of the restaurant.
In charge of overall staff performance appraisal.
Achieving sales target on daily basis
2. Organization: Hakkasan, Mumbais
Joined as a Senior Steward from September 2013 to November 2013
Responsibilities included:
Table setting, handling reservations, taking orders from guests
Interacting with the guest and give menu recommendations
Serving guests and as well taking feedback
Organization: Jumbo Group of Restaurants, Singapore
Worked as a Trainee front office executive from September 2012 to March 2013 (as part
of internship for Diploma in Hospitality Management pursued from October 2011 to
March 2013)
Responsibilities included:
Table setting, handling reservations, handling billing, taking orders from guests
Serving guests with meals and beverages
Worked at the bar counter serving all types of cocktails and mocktails
Interacted with guests closely to give menu recommendations as well as in taking
feedback
Organization: INTELENET GLOBAL SERVICES PVT. LTD, Mumbai
Worked as a Senior Advisor from October 2009 to January 2011
Process worked on: Apria Health Care
Responsibilities included:
Handling a team strength of 30 agents
Making Roaster on a weekly basis
Handling grievances of the agents and giving them a proper feedback
Meeting targets, preparing daily activity report and performance metrics
Calling the insurance clients based in USA and work on the claims which are denied
Organization: Capita Offshore Business, Pvt Ltd, Mumbai
Worked as an Analyst from October 2006 to May 2008
Process worked on: Multi Client Desk
Responsibilities included:
Handling IT issues of private and government organizations in UK.
Logging complaints through emails sent by clients on a priority basis.
Providing first time resolution to the clients.
3. Organization: Sitel India Ltd, Mumbai
Worked as a Client Services Professional from September 2005 to October 2006
Process worked on: GMAC Deferred Collection (US)
Responsibilities included:
3rd Party Collection
Helping customers to pay their outstanding dues by setting up a payment plan or by
settlement.
Organization: Global Telecom Ltd
Worked as a Client Response Executive from Ltd October 2003 to September 2005
Process worked on:Tele-2 (UK) and Tele-2(IRELAND)
Responsibilities included:
• Complaint Handling
• Data Entry
• First Time Resolution
• Inbound Sales
Educational Qualification:
Completed Diploma of 2 years in Hospitality Management in August 2012 from
AEC college, Singapore (thereafter 6 months of Industrial Training)
Completed H.S.C in March 2001 from Mumbai University securing II class
Completed S.S.C in March 1999 from Maharashtra State Board securing II class
Computer Knowledge:
Microsoft Word, Excel and PowerPoint
Windows and Internet
Worked on Microsoft Outlook and Lotus
Worked on Abacus
Extra-Curricular Activities:
Participated in
Inter school Football League
Junior Inter College Football Tournament (District Level)
Mumbai District Football Association League Tournament (2nd Division)
References: Can be provided upon request.