1. Resume
Ravi Tripathi 21/450 K.D.A Colony Arra Bingawa
Gallamandi Naubsta Kanpur 208021
Mob No. +91 9807633735
Mail ID:- tripathiravi334@gmail.com,
Skills and Work Experience:-
Key Skills:- Effective manpower and shift management, SLA Improvement, Customer Win-back,
Resource management, Technical support,Auditing,
Total Work Experience: - 3 Years
Current CTC: - 1.5L
Relevant Experience: - Customer Support and Field Operations as Territory service coordination
Previous Companies: - MM electronics.associated by Airtel D2h Limited
Present Company: - Videocon d2h (DSC coordinator customer support)
Technical Qualification: - One year Diploma in computer application Technology from Data Expart.
1). Present Profile:-
Handling Technical / Service and Field Operation Activities in Location Kanpur-Dehat as Territory service Manager:
Position : DSC coordinator
Tenure : Since oct 2013 to till date.
Reporting to : Circle DTH Service Head of UP East
Company profile : Videocon D2h
A well-known Indian MNC in Telecom market (Top global Telecom Market), DTH (Direct
to home), Satellite TV, Mobile Communication, and many more products in and out of India
with Brand name Videcon.
Job Responsibilities:-
 C-SAT – Customer Satisfaction by Speedy Service (Installation & Fault Repair).
 Internal Process – Service Monitoring at all Levels (Field/Application/Back end/Call center/ID Management).
 Projects – Speed of Installation & activation, win-back to churn customers, bad debt CPE recovery, Training campaign at
Manpower Location, quality of Installation with 0% Fault rate within 30 Days, Serve to sale (upgrading customer’s
product), ARP (Engaging to maximum customers into annual plan).
 Manpower and Channel Partner Optimization.
Field Service Management:-
 Desired quantity of quality Manpower engagement in every location on the basis of service requests flow.
 Random audits to know the level of Installation quality and product knowledge of engaged Manpower.
 Coordination with warehouse/Supply Chain management (SCM) for stock availability at channel partner to avoid the
escalations and prompt Customer service.
 Retailer and Free-lancer level engagement in Retention to maximum number of retention and reduce Churn, by this
activity churn reduced from >3% to <1% by effectively focused upon allocated base after segmentation of customers i.e.
installation within 6M, 6-12 M, >12M.
 Daily Morning Meeting for briefing of new services and to hear the problems and solutions

2. 2). Previous Profile:-
Handling Technical / Service and Field Operation Activities in UP East as Service Coordinator:
Position : Service Coordinator
Tenure : Since November 2012 to june 2013.
Reporting to : TSM DTH Service Head of UP East
Company profile : MM electronics. associated by Airtel d2h
Job Responsibilities:-
 MIS and Service Monitoring at all Levels (Field/Application/Back end/Call center/ID Management).
 Projects – Speed of Installation & activation, Quality of Installation with 0% Fault rate within 30 Days.
Essential Experience & Knowledge:-
 Problem solving attitude, decision making skills, Customer satisfaction.
 Strong focus upon Customer service within said timeline, Group Leading, strong communication skill.
 A proven track record within a team environment, as a member with experience in service as a technical specialist.
 Excellent working knowledge of after service support in DTH, Network and PC.
Technical / Professional Qualification:-
One year Diploma in computer application Technology from Data Expart
Basic Qualifications:-
 High School (U. P. Board, Allahabad) in 2004.
 Intermediate from (U. P. Board, Allahabad) in 2006.
 Graduate from CSJM University Kanpur ) in 2006-2009.
Personal Details:-
Date of Birth : 16th Aug 1987
Father’s Name : Late Rajendra Tripathi
Communication Address : 21/450 KDA colony arra bingawa naubsta gallamandi 208021
Permanent Address : 21/450 KDA colony arra bingawa naubsta gallamandi 208021
Contact No. : 9807633735
Nationality : Indian
Marital Status : Unmarried
Name: Ravi tripathi
Date: ……………..