1. R A W A N E S M E I S M E H
NATIONALITY
Lebanese
PLACE AND DATE OF BIRTH
Beirut, 18/04/1987
EDUCATION
Spring2010 - Spring2012
Lebanese American University, Beirut -Lebanon
Masters in Business Administration (MBA)
Fall 2005 - Spring 2009
Lebanese American University, Beirut -Lebanon
Bachelor in Business (BS)
Emphasis : Management Information System (with Honor)
on distinction list each semester since Spring 2007
June 2005
Le Lycée National, Choueifat-Lebanon
Baccalaureate part II, General Sciences (with distinction)
WORK EXPERIENCE
June 2013 – present TechGenies LLC
Customer Support Account Management, Team Lead
 Supporting the clients in French/English globally
 Customer Service and Support plus Account Management
 Answering clients’ queries and reporting issues to technical team.
 Monitoring and managing the team reporting to me in addition to Reviewing their work and supporting
them.
February 2013 – May 2015 Hrsmart/HR Technology
Customer Support Account Management
 Supporting the ME and European clients in French/English
 Backing up the support for US, UK and CA clients
Promoted to Team lead end of May 2015
July 2009 – February 2013
Beirut, Lebanon
QA Engineer, Client Implementation
A R A M O N , A L - K O B E S T R E E T , Q U A T T R O S Q U A R E B , B A S E M E N T F L O O R
P H O N E + 9 6 1 - 3 - 9 0 3 2 4 8 • L A U P . O B O X 2 5 2 • E - M A I L R S M E I S M E H @ Y A H O O . C O M

2.  QA Engineer II
Promoted Jun.2011
 QA Engineer III
Promoted Oct.2012
December 2008 – July 2009
Beirut, Lebanon
Private Teacher
 Grade 7 (Biology, Chemistry, Physics, English & French as a 2nd
language)
February 2008 PMC
Beirut, Lebanon
English Teacher
 Grade 4 and 5 (English as a first language) and Grade 8 (English as a second language)
Fall 2005 – Spring2009 LAU
Beirut, Lebanon
Assistant in Riyad Nassar Library
LANGUAGES AND SKILLS
Fluent in written and spoken Arabic, French and English.
Computer Skills: Experienced in typing
Microsoft Office
- Advanced (Excel, Access, Word), PowerPoint & Visio
- VB.NET
- Microsoft Project (Beginner)
JCreator (Java)
AutoCAD
MySQL
HTML, JavaScript, CSS, (PHP _ Beginner)
Navision (Beginner _ Introduction)
Dreamweaver (Beginner)
Selenium (Beginner)
PROJECTS
SPRING 2009 SENIOR PROJECT
Money Exchange Information System
FALL 2008-09 MYSQL PROJECT
Beauty Center Database
SPRING 2008 RESEARCH PAPER
Studying the network of Unitech Company (for Building & Construction Materials)
ACCESS PROJECT
Beauty Shop Database
KEY COURSES

3. Management Information System I & II
Database Analysis, Design, & Management
Business Data Communication
Computer Programming – Java
Engineering Graphics – AutoCAD
Web Design & Development
Technology Management
MBA courses (8 courses + 5 seminars)
Personnel Mgt. & HR Development
Management Theory
Marketing Management
Quantitative Methods in Business
Research Methods in Business
Financial Management
Sm.:World Eco.Crisis Causes&Trends
Computer Proficiency
Accounting I and II
Managerial Finance
Management
Marketing
Economics (Micro & Macro)
Business Economics
Sm.: Supply Chain Management
Project Planning & Management
Sm.: Cont.Iss.Acc.:IT Auditing
Sm.: Financial Statment Analysis
Sm.: Knowledge Management
REFERENCES
Available upon request