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The Pharmaguy Social Media
Pioneer Award
Recognizing a pharmaceutical executive or team who
has "pioneered" in the use of social media for marketing,
research, or corporate communications purposes.

Pharmaguy

© 2013 Pharmaguy™
2

What’s With the Hawaiian Shirt?
At ExL Pharma's 3rd Annual Digital
Pharma "un" conference in October,
2009, Pharmaguy wanted to “stand
out” from the crowd. So he wore a
bright yellow & black Hawaiian shirt
that was left over from his Hunter
Thompson Halloween costume. It
was appropriate considering all the
“fear & loathing” that was in the air
just before FDA’s pivotal November,
2009, public hearing on social
media.
The shirt has come to symbolize how pharma social media
pioneers stand out from the crowd despite the drug industry’s
“fear” and FDA’s “loathing” of social media.
© 2013 Pharmaguy™
3

Alex Butler Received 1st Award
October 19, 2010

Alex Butler (@alex__butler), former
Digital Strategy and Social Media
Manager at Janssen, received the
first Pharmaguy Social Media
Pioneer Award for Psoriasis 360 –
the first (and only) pharma Facebook
page that allowed comments without
pre-moderation.

© 2013 Pharmaguy™
4

Butler on Moderation
Alex tweeted:

“moderation is about engagement, leading and responding to the
community, not censorship. Negative comments r V[ery]
valuable”
“If you want to receive the
benefits of SM engagement it has
to be real, community moderate
themselves in the end”
“if a brand, company, person is
that worried about comments in
SM there is probably a deeper
issue under the surface”

© 2013 Pharmaguy™
5

Janssen on Moderation
March, 2011

In a statement published on the page‟s wall, the "Psoriasis 360
team" said "we have found ourselves removing a larger and larger
proportion of posts, stifling worthwhile discussions."
Janssen cited its inability to postmoderate posts made to the
Psoriasis 360 wall, one-third of
which "mention[ed] a specific
drug by name, or talk[ed] about
the efficacy of a particular
treatment is (or its side effects).”

© 2013 Pharmaguy™

The page was removed in
August, 2011, presumably due to
Face-book‟s new policy
disallowing comments to be shut
off.
6

What Alex is Doing Today
July 2013

View "The Healthcare revolution will not be televised” here:
http://youtu.be/ocZpntYmYIE or Next…
© 2013 Pharmaguy™
7

Tony Jewell Received 2nd Award
October 18, 2011

Tony Jewell (@tonyjewell),
former Senior Director of
External Communications at
AstraZeneca US, received
the second Pharmaguy
Social Media Pioneer Award
for #rxsave – the first (and
only) pharma sponsored
Twitter chat.

View the Video here: http://vimeo.com/30755497
© 2013 Pharmaguy™
8

First Live Pharma Twitter Chat
February 16, 2011

AstraZeneca hosted a one-hour chat on Twitter to raise awareness about
helping patients save money through prescription savings programs.
Pharmaguy said, "This is quite gutsy of AZ considering that anyone can
„join‟ the chat simply by posting a message containing the #rxsave hashtag.
And anyone can and DID post messages about AZ drug side effects.”
Although the most posts were
made by people attempting to
“hijack” the conversation and
focus on the side effects of
Seroquel, the conversation
continued and was productive.
AZ acknowledged these posts &
offered to discuss the issues offline.
© 2013 Pharmaguy™
9

What Tony Is Doing Today
August 2013

Tony started his own public
relations firm and is kicking
back, enjoying the Jersey
Shore!

© 2013 Pharmaguy™
10

Sanofi US Diabetes Team
Received 3rd Award
October 17, 2012

PharmaGuy presented the Award to Dennis Urbaniak, VP, Joan
Mikardos, Senior Director, and Laura Kolodjeski, Senior Manager,
Patient Solutions, at Sanofi US Diabetes. Accepting the award on
behalf of the winners -- who could not make it in person -- was
Wendy Blackburn of Intouch Solutions.

View the Video here: http://youtu.be/3oJFbjuevBY
© 2013 Pharmaguy™
11

Sanofi Diabetes FB Success
This team deserved recognition because it didn't give up on social
media even after a "disgruntled" patient caused Sanofi to shut down
a Facebook page that did not have comments turned off. Urbaniak et
al learned a lot from this experience and applied what they learned
to the Sanofi Diabetes Facebook page.
“Since we operate in a heavily
regulated industry, we… must
preview all messages.”

“While some messages may not
be posted, we are listening and
encourage you to continue
sharing.”

“Likes” have grown from 522 in Jan 2011 to over 6,700 in June 2013.
© 2013 Pharmaguy™
12

Joan & Laura Give a Shout Out

View the Video here: http://youtu.be/kU2Tc6EuPI8 or Next…
© 2013 Pharmaguy™
13

Roche Digital Academy Team
(Italy) Received 4th Award
October 15, 2013

Pharmaguy presented the 4th Annual Pharmaguy Social Media
Pioneer Award to the Roche (Italy) Digital Academy Team and its
leader Davide Bottalico, MD, Digital Marketing Manager. Denis Dina,
Digital Strategic Planner at Roche, accepted the award on behalf of
the team.
Davide Bottalico,
Team Leader (center)
Gaetano Vancheri,
Stefania Nicastro (left)
Alessia Ferrario, and
Denis Dina (right)

© 2013 Pharmaguy™
14

Denis Dina Accepts Award

View the Video here: http://youtu.be/urMDb8eAOes or Next…
© 2013 Pharmaguy™
Contact Me

If you can’t decode, hit the road!

© 2013 Pharmaguy™

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The Pharmaguy Social Media Pioneer Award

  • 1. The Pharmaguy Social Media Pioneer Award Recognizing a pharmaceutical executive or team who has "pioneered" in the use of social media for marketing, research, or corporate communications purposes. Pharmaguy © 2013 Pharmaguy™
  • 2. 2 What’s With the Hawaiian Shirt? At ExL Pharma's 3rd Annual Digital Pharma "un" conference in October, 2009, Pharmaguy wanted to “stand out” from the crowd. So he wore a bright yellow & black Hawaiian shirt that was left over from his Hunter Thompson Halloween costume. It was appropriate considering all the “fear & loathing” that was in the air just before FDA’s pivotal November, 2009, public hearing on social media. The shirt has come to symbolize how pharma social media pioneers stand out from the crowd despite the drug industry’s “fear” and FDA’s “loathing” of social media. © 2013 Pharmaguy™
  • 3. 3 Alex Butler Received 1st Award October 19, 2010 Alex Butler (@alex__butler), former Digital Strategy and Social Media Manager at Janssen, received the first Pharmaguy Social Media Pioneer Award for Psoriasis 360 – the first (and only) pharma Facebook page that allowed comments without pre-moderation. © 2013 Pharmaguy™
  • 4. 4 Butler on Moderation Alex tweeted: “moderation is about engagement, leading and responding to the community, not censorship. Negative comments r V[ery] valuable” “If you want to receive the benefits of SM engagement it has to be real, community moderate themselves in the end” “if a brand, company, person is that worried about comments in SM there is probably a deeper issue under the surface” © 2013 Pharmaguy™
  • 5. 5 Janssen on Moderation March, 2011 In a statement published on the page‟s wall, the "Psoriasis 360 team" said "we have found ourselves removing a larger and larger proportion of posts, stifling worthwhile discussions." Janssen cited its inability to postmoderate posts made to the Psoriasis 360 wall, one-third of which "mention[ed] a specific drug by name, or talk[ed] about the efficacy of a particular treatment is (or its side effects).” © 2013 Pharmaguy™ The page was removed in August, 2011, presumably due to Face-book‟s new policy disallowing comments to be shut off.
  • 6. 6 What Alex is Doing Today July 2013 View "The Healthcare revolution will not be televised” here: http://youtu.be/ocZpntYmYIE or Next… © 2013 Pharmaguy™
  • 7. 7 Tony Jewell Received 2nd Award October 18, 2011 Tony Jewell (@tonyjewell), former Senior Director of External Communications at AstraZeneca US, received the second Pharmaguy Social Media Pioneer Award for #rxsave – the first (and only) pharma sponsored Twitter chat. View the Video here: http://vimeo.com/30755497 © 2013 Pharmaguy™
  • 8. 8 First Live Pharma Twitter Chat February 16, 2011 AstraZeneca hosted a one-hour chat on Twitter to raise awareness about helping patients save money through prescription savings programs. Pharmaguy said, "This is quite gutsy of AZ considering that anyone can „join‟ the chat simply by posting a message containing the #rxsave hashtag. And anyone can and DID post messages about AZ drug side effects.” Although the most posts were made by people attempting to “hijack” the conversation and focus on the side effects of Seroquel, the conversation continued and was productive. AZ acknowledged these posts & offered to discuss the issues offline. © 2013 Pharmaguy™
  • 9. 9 What Tony Is Doing Today August 2013 Tony started his own public relations firm and is kicking back, enjoying the Jersey Shore! © 2013 Pharmaguy™
  • 10. 10 Sanofi US Diabetes Team Received 3rd Award October 17, 2012 PharmaGuy presented the Award to Dennis Urbaniak, VP, Joan Mikardos, Senior Director, and Laura Kolodjeski, Senior Manager, Patient Solutions, at Sanofi US Diabetes. Accepting the award on behalf of the winners -- who could not make it in person -- was Wendy Blackburn of Intouch Solutions. View the Video here: http://youtu.be/3oJFbjuevBY © 2013 Pharmaguy™
  • 11. 11 Sanofi Diabetes FB Success This team deserved recognition because it didn't give up on social media even after a "disgruntled" patient caused Sanofi to shut down a Facebook page that did not have comments turned off. Urbaniak et al learned a lot from this experience and applied what they learned to the Sanofi Diabetes Facebook page. “Since we operate in a heavily regulated industry, we… must preview all messages.” “While some messages may not be posted, we are listening and encourage you to continue sharing.” “Likes” have grown from 522 in Jan 2011 to over 6,700 in June 2013. © 2013 Pharmaguy™
  • 12. 12 Joan & Laura Give a Shout Out View the Video here: http://youtu.be/kU2Tc6EuPI8 or Next… © 2013 Pharmaguy™
  • 13. 13 Roche Digital Academy Team (Italy) Received 4th Award October 15, 2013 Pharmaguy presented the 4th Annual Pharmaguy Social Media Pioneer Award to the Roche (Italy) Digital Academy Team and its leader Davide Bottalico, MD, Digital Marketing Manager. Denis Dina, Digital Strategic Planner at Roche, accepted the award on behalf of the team. Davide Bottalico, Team Leader (center) Gaetano Vancheri, Stefania Nicastro (left) Alessia Ferrario, and Denis Dina (right) © 2013 Pharmaguy™
  • 14. 14 Denis Dina Accepts Award View the Video here: http://youtu.be/urMDb8eAOes or Next… © 2013 Pharmaguy™
  • 15. Contact Me If you can’t decode, hit the road! © 2013 Pharmaguy™