(Microsoft) Dynamics (365) Generation X,Y,Z – it was never easier (harder) to stay up-to-date

Dynamics
Generation X, Y, Z
It was never easier (harder)
to stay up-to-date
Michaela and Rene Gayer
LEARN4D365
Vienna, Austria
9-11 October 2019
Learn4D365

Rene Gayer
▪ Managing Director / CEO
▪ MBS-TRAINING – Learn4D365
▪ Most Valuable Professional
▪ Mastermind and human intelligence ;)

Michaela Gayer
▪ Managing Director / CFO
▪ MBS-TRAINING – Learn4D365
▪ Sparring partner and female intelligence

Hey, what's up?
Not much was going to
prepare for tomorrow ‘s
meeting
Sounds good, can I
join you?
Sure, let‘s meet at the
meeting room genX in a
few minutes
Great, see you there
_up?

_up?
Hey, what's up having a good weekend?
Good so far, I am trying to do the
exercises from the last online training
I must do the same
Text me if I can help you.
Yes, thank you, you too!

Our concern is that you Join and enjoy our time travel from the good old days to the future and take out some of our key
points to organize your training even more efficiently.
“Our concern for today is that you join and enjoy our time travel from the good
old days to the future and take out some of our key points to organize your
Dynamics 365 training even more efficiently.”

Characteristics Baby Boomer
(1946 – 1964)
Gen X
(1965-1979)
Gen Y
(1980 - 1993)
Gen Z
Since 1994
Real-Life
Experiences
Cold war
Apollo moon landing
Woodstock
Family-orientated
Attitude toward
technology
Early IT adapters
Signature product
Television
Communication
media/preference
Telephone
(Face-to-Face ideally)

(1946 – 1964)
Gen X
(1965-1979)
Gen Y
(1980 - 1993)
Gen Z
Since 1994
Real-Life
Experiences
Cold war
Apollo moon landing
Woodstock
Family-orientated
Fall of Berlin wall
Live Aid
Reagan/Gorbachev
Introduction of first PC
Rising level of divorce
Attitude toward
technology
Early IT adapters Digital Immigrants
Signature product
Television Personal Computer
Communication
media/preference
Telephone
E-Mail and Text messages
SMS

(1946 – 1964)
Gen X
(1965-1979)
Gen Y
(1980 - 1993)
Gen Z
Since 1994
Real-Life
Experiences
Cold war
Apollo moon landing
Woodstock
Family-orientated
Fall of Berlin wall
Live Aid
Reagan/Gorbachev
Terrorist attacks
Playstation
Social Media
Reality TV
Google Earth
Attitude toward
technology
Early IT adapters Digital Immigrants Digital natives
Signature product
Television Personal Computer Tablet/Smartphone
Communication
media/preference
Telephone
E-Mail and Text messages Online Text or social media
SMS online

(1946 – 1964)
Gen X
(1965-1979)
Gen Y
(1980 - 1993)
Gen Z
Since 1994
Real-Life
Experiences
Cold war
Apollo moon landing
Woodstock
Family-orientated
Fall of Berlin wall
Live Aid
Reagan/Gorbachev
Terrorist attacks
Playstation
Social Media
Reality TV
Google Earth
Economic turndown
Global warming
Mobile devices
Wiki-leaks
Arab spring
Produce own media
Attitude toward
technology
Early IT adapters Digital Immigrants Digital natives Technoholics
Signature product
Television Personal Computer Tablet/Smartphone
AR/VR glasses, nano-
computing, 3-D printing,
driverless cars
Communication
media/preference
Telephone
E-Mail and Text messages Online Text or social media Face-Time
(integrated)
SMS online

Baby Boomer
(1946 – 1964)
Gen X
(1965-1979)
Gen Y
(1980 - 1993)
Gen Z
Since 1994
? ? ? ?
Interaction: Which generation are you…?

01
02 03
Learnings
Take it or leave it ☺
Know the learning
concept of the
training and tune it to
your generations
Know the
generations of your
participants
Know the generations

The good old
(Navision) days
We are coming from a simple and straight
Navision world

Learning Characteristics
Technologies DOS
C/AL
Native Database
Office
DOS
WINDOWS (Client/Server)
C/AL
Native Database / SQL
Office / Third party tools
Attitude toward learning New customers New Releases
Learning Strategies Appreciate process
Teamwork and collaboration
Self-improvement
Struggle with work/life balance
…
Appreciate results and outcomes
Like to solve their own problems
Multi-taskers
Values diversity
…
Learning Method offline
Facilitated - instructor-led
Interactive and group learning
Link learning to new ways to add
value
…
offline / digital
Focus on outcomes vs. techniques
Make learning experiential
problem–solving
Like parallel thinking
…
Learning channels Classroom, Books, Handouts,
Events
Classroom, Books, Whitepapers PDFs,
PPTs, E-Mail, User Groups, Events
„The good old days“ - Characteristics

Books
▪ Quick scan possible (facts, details, data)
▪ Guided teaching step-by-step (at
your own speed)
▪ Dip in and out as needed –
portable!
▪ Quality checked by publisher
Classroom
▪ Face-to-face interactions
▪ Physical class discussion
▪ Traditional Experience
▪ Visual, optical, audio
„The good old days“ – Characteristics
Primary learning channels
▪ Time consuming
▪ “Expensive”
▪ Process depends on the
learning- group and type
▪ Fixed time
▪ Heavy
▪ Take a long time to be
published
▪ Fast out-of-date
▪ No interaction
▪ Time consuming

Interaction:
How many classroom days have you
attended during the last 12 months?
How many books did you read last year
for study purposes?

01
02 03
Learnings
Have a clear goal
If not define it.
But ask yourself if it
is the best choice for
your goal
Classroom has proven itself

Evolution and Impact
Things became more flexible but also more
complex joining the Microsoft world

Native
Database TheC/AL
DOS
good
old
Windows
Office
daysSQL
Skills - Evolution

Native
Database
C/AL
DOS Windows
OfficeSQL
Mobile
Clients
Pages
.Net Client
Add-ins
Web client
Sales
Integration
3-tier
architecture
Reporting
Services
Azure
Docker PowerShell
Visual
Studio
Office 365
FlowPower BI
PowerApps ODATA
DevOpsJavaScript
Events
Automated
upgrades
Dynamics
365
Cloud
Deployment
Intelligent
Cloud
Automated
testing
ALSOAP
Visual
Studio
Code
Git
Common
Data
Service
API
Field
Service
Project
Service
Automation
Dynamics
365 CE
C
S
Sales
Sales
Insights
s
g
LinkedIn
Dynamics
365
Talent
Dynamics
365
Commerce
Finance
and
Operations
SharePointYammer
OneDrive
Exchange
Microsoft
Teams
iOSApps
App
Develop
ment
3-tier
architecture
Android
iOSOneNote
Other
programming
languages
Third party
AI Source
Control

12%
HOW DOES GEN Z LEARN?
When asked what teachers could do to make learning more
helpful and interactive, students responded in a variety of ways.
Using more technology, more hands-on learning and more
individual attention topped the list.
51%
BY DOING BY SEEING BY LISTENING
(e.g. working through examples like
videos, posts, etc.)
(e.g. reading course materials) (e.g. classroom lecture)
38%
Gen Z
source: Barnes & Noble College – Gen Z Report

Gen Z Is Shaping a New Era of Learning
Here’s What you Should Know
NEARLY 6 IN 10 (58%)
of Gen Z would like to learn a new skill,
but don’t feel they have the time to do so
43 % OF GEN Z
Preferred a fully self-directed and independent
approach to learning
Gen Z
source: LinkedIn - Gen Z Is Shaping a New Era of Learning

“Gen Z believes hard skills are changing faster than ever”
source: LinkedIn - Gen Z Is Shaping a New Era of Learning Evolution and Impact
Skills - Evolution

Past Present Future
Facilitator centered Learner centered Learner driven
Classroom E-Learning Mobile/Social learning
Individual focus Group Focus Community focus
Expert tells Expert facilitates Expert shares
„Learning Methodology”
source: lcp.org.uk
Skills - Evolution

Skills and Knowledge
source: experience MBS-TRAINING / Learn4D365
From specialist to specialized all-rounder networker

Learning Channels
▪ Classroom
▪ Books
▪ User Groups (online)
▪ Events (offline / online)
▪ Documents (offline / online)
▪ Whitepapers (offline / online)
▪ Social Media (online)
▪ Blogs (online)
▪ Videos (online)
▪ E-Books (digital / online)
▪ Webinars (online)
▪ Online Communications
▪ Podcasts (online)
▪ Websites (online)
▪ …

Interaction: Choose your three favorite
learning channels

…Learning
▪ Learning by doing
▪ Self-paced learning
▪ Corresponds to our fast-
paced world
▪ Resource Efficient
▪ Mutually Beneficial for all
Involved
Online…
▪ Faster
▪ Accessible to All
▪ Lower costs
▪ Individual focused
▪ Infinite resources
▪ Repeatable
▪ Lack of accreditation and
low quality
▪ Less to zero face-to-face
interaction
▪ Requirement for self-
discipline
▪ Requirement for self-
direction
▪ limited content
▪ Missing discussions
Gen Z

“Online learning is, in most cases a more accessible, flexible and efficient way to
educate people and industries. If they plan to invest heavily, they will probably pay for
themselves.
Online learning combined with traditional learning is the answer to our fast-paced
world to ensure that you are always one step ahead of your professional competition.”
source: Digitalmarketinginstitute , MBS-TRAINING / Learn4D365
Final thoughts and experience

01
02 03
Learnings
Depending on your
generation, you need
to learn to learn
online. But everyone
can use it.
Don‘t love it, and
don‘t hate it.
Try it.
Online learning is driven by
new technologies and new
generations. However, it is
available to everyone

Utopia
A utopia is an imagined community or society that possesses highly
desirable or nearly perfect qualities for its citizens
Source: Wiki and book by Sir Thomas More

Interaction: How should learning look like in your
utopia? Please enter your most important keywords!

Available in English now!
www.learn4d365.com
Native
Database
C/AL
DOS Windows
OfficeSQL
Mobile
Clients
Pages
.Net Client
Add-ins
Web client
Sales
Integration
3-tier
architecture
Reporting
Services
Azure
Docker PowerShell
Visual
Studio
Office 365
FlowPower BI
PowerApps ODATA
DevOpsJavaScript
Events
Automated
upgrades
Dynamics
365
Cloud
Deployment
Intelligent
Cloud
Automated
testing
ALSOAP
Visual
Studio
Code
Git
Common
Data
Service
API
Field
Service
Project
Service
Automation
Dynamics
365 CE
C
S
Sales
Sales
Insights
s
g
LinkedIn
Dynamics
365
Talent
Dynamics
365
Commerce
Finance
and
Operations
SharePointYammer
OneDrive
Exchange
Microsoft
Teams
iOSApps
App
Develop
ment
3-tier
architecture
Android
iOSOneNote
Other
programming
languages
Third party
AI Source
Control

Interaction: Should we
plant a tree for you?

Learnings Summary
Know the generations.
Know the generations of your participants.
Know the learning concept of the training and tune it to your generations.
Classroom has proven itself.
But ask yourself if it is the best choice for your goal.
Have a clear goal - If not define it.
Online learning is driven by new technologies and new generations. However, it is available to everyone.
Don‘t love it, and don‘t hate it. Try it.
Depending on your generation, you need to learn to learn online. But everyone can use it.

Michaela Gayer
m.gayer@mbs-training.com Give us feedback in the
DIRECTIONS EMEA App!Rene Gayer
r.gayer@mbs-training.com
www.learn4d365.com (German)
www.learn4d365.com/en (International)

www.learn4d365.com
Subscribe for free
Learn4D365

(Microsoft) Dynamics (365) Generation X,Y,Z – it was never easier (harder) to stay up-to-date

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