1. Driving Student Success
Report compiled by
AVP Student Services Collective Impact & Outlook CommitteeT
Demonstrate value-added and return on investment (ROI)
of Student Services by committing to collecting, maintaining
and analyzing student-level data to best enhance academic
student success.
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2. Population: 2.1 million
1 of 4 minority-majority States, 57.9% minority population
46.7% of total population is Hispanic
New Mexico United States
Living in Poverty 20.4% 15.3%
Bachelor’s Degree 14.2% 17.6%
Some College 24.9% 20.6%
Speak More Than One Language 35.8% 19.6%
(U.S. Census Bureau, 2012)
New Mexico at a Glance
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T
3. The University of New Mexico is a public, four-year degree-granting institution
located on Old Route 66, in the heart of Albuquerque, New Mexico. Current
enrollment is approximately 36,510 students.
UNM is a Hispanic-Serving Institution and is classified by the Carnegie Foundation
as a Research One, Very High Research University. UNM offers a total of 210 degree
and certificate programs, including 93 baccalaureate level degree programs, 68
master’s programs, and 37 doctoral programs.
History of UNM
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T
4. Pre-School to 5th
Grade
Community
6th to 8th Grade
Community
9th to 12th Grade
Community
Undergraduate Graduate School
Community
2-yr. College
Community
New Mexico
Community
Outcomes
Economic/
Development
Outcomes
StudentServicesStudentImpact
To provide a seamless support structure for students in the development of skills necessary to pursue post-secondary education and to promote retention through supportive programs and
promotion of graduate studies. Student Services provides opportunities through educational, social, and cultural experiences to increase the recruitment, retention and development of
students in higher education.
Community
Engagement
Center
College Prep
Program (CPP)
Community
Engagement
Center
College Prep
Program (CPP)
Community
Engagement
Center
High School
Equivalency
Program (HEP)
Rosemont
Leadership
Institute (RLI)
Upward Bound
(UB)
Educational
Opportunity
Center (EOC)
Community
Engagement
Center
STEM UP
STEM Gateway
Community
Engagement Center
College Assistance
Migrant Program
(CAMP)
College Enrichment
Program (CEP)
NSSP
Osher
Student Support
Services (SSS)
Recreation Services
Rosemont Leadership
Institute (RLI)
Ronald E. McNair
(McNair)/Research
Opportunity Program
(ROP)
ROTC Programs
STEM UP
STEM Gateway
Community
Engagement
Center
Ronald E. McNair
(McNair)/Resear
ch Opportunity
Program (ROP)
Mentoring
Institute
Title V Graduate
Resource Center
(Partner)
Qualified &
Trained Leaders
Qualified &
Trained
Employees
Environmentally
conscious
citizens
Involved in Civic
Engagement
Career Ready
College Ready
Future Leaders &
Researchers
Community
Impact &
Involvement
Connection &
Partnership with
community
Part of civic
engagement
Involved in
community issue
resolutions
Leadership
building
Connection &
Partnership with
community
Part of civic
engagement
Involved in
community issue
resolutions
Leadership
building
College exposure
Connection &
Partnership with
community
Part of civic
engagement
Involved in
community issue
resolutions
Leadership
building
College readiness
Research
engagement
Connection &
Partnership with
community
Part of civic
engagement
Involved in
community issue
resolutions
Leadership
building
Transition to 4-
year college
support
Research
Engagement
Connection &
Partnership with
community
Student Engagement
Involved in
community issue
resolutions
Retention
Graduation
Leadership &
Research building
College enrichment
Career readiness
Graduate school prep
Connection &
Partnership with
community
Involved in
community issue
resolutions
Leadership &
Research
building
College
enrichment
Career readiness
Graduate school
support
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Student Services Pathways
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6. KatriceGrant
Upward Bound
(UB)
•Progress through
H.S.
•Academic
advisement
•Family Component
•Matriculation to
college
KatriceGrant
Student
Support
Services (SSS)
•Progress through
College
•Academic advisement
•Employment on
campus
KatriceGrant
McNair
Program
•Undergraduate
research
• Faculty mentor and
department
• Academic advisement
• Conference travel
• Admission and
completion of
graduate education
C
Student Services Pathways
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7. COMPONENTS OF STUDENT SERVICES DATA NEEDS
Goals
• Impact of Student Services
• Institutional data mart
We Need To Be:
• Integrated
• Holistic
• Collective
• Effective and accurate
• Resource-conscious
• Expansive, expandable and inclusive
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8. Key Performance Indicators (KPIs)
AVPSS KPIs (Developed 2013)
• 3rd Semester Retention
• Graduation
• Course Completion
• STEM Graduation
• Low-Income Graduation
• Research
• New Student Enrollment
• NM Achievement Gap
• Student Leadership Development & Career
Readiness
• P-20 Pipeline & Community
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9. Types & Levels of Engagement
Type of Engagement
(Developed 2013)
• Advisement
• Mentoring
• Student Worker
• STEM Graduation
• Leadership Role
• Tutoring
• Summer Program
• Community Engagement
• Research
• Course
• Referral
• Campus visit
Levels of Engagement
(Developed 2013)
• Low
• Moderate
• High
• Campus visit
• Summer Program
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10. COMPONENTS OF STUDENT SERVICES DATA NEEDS
DATA
IN
CASE
MANAGEMENT
DATA
OUT
STUDENT LEVEL FOR ALL PROGRAM
PARTICIPANTS
STUDENT LEVEL &
PROGRAM LEVEL
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11. COMPONENTS OF STUDENT SERVICES DATA NEEDS
DATA IN
Integrated
UNM
Sources
• Banner
• Advising Software
• Myreports
• Blackboard
• Other institutional student information systems
• Real-time
• Warehoused for consistency between pulls
• Importable from multiple sources
• Integrated
• Low-impact on staff time
Program
Level
Sources
• Data not collected through Banner
• Includes demographic and student success variables
External
Data
Sources
• Participant data collected from external partner
organizations, such as: APS, CNM, National Clearinghouse,
PED, HED
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12. COMPONENTS OF STUDENT SERVICES DATA NEEDS
CASE MANAGEMENT
Pre-
Higher
Education
• College Preparation Programs
• Community Engagement Programs
• See/interact with student actions over time
• Observe student interactions across student services and other
departments within UNM
Higher
Education
• 2-year institutions (especially CNM)
• 4-year institutions (UNM and others)
• Post-baccalaureate programs
Post-
Higher
Education
• Career fulfillment
• Community involvement
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13. COMPONENTS OF STUDENT SERVICES DATA NEEDS
DATA OUT
UNM & CNM
Institutional
Analysis
• For use by policy makers, practitioners and others in
understanding the impact of programs on students and the
institution’s goals
• Program Level Reporting and Analysis
• Collective Reporting and Analysis (i.e., Student Services)
• Benchmarking Analysis
• Data available in customizable queries
Program &
Department
Assessment
• For use by program staff to determine program
effectiveness for planning purposes
• For use by program staff to report program impact to
funders
Participants
& Other
Stakeholders
• For use by students, parents and other stakeholders to
measure program effectiveness
• For use by public in the form of Dashboards
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14. STEPS WE HAVE TAKEN TOWARD
COLLECTIVE IMPACT & OUTLOOK
• Established Collective Impact & Outlook Committee
• Partnered with Office of Institutional Analytics
• Developed architecture for Data Mart in
collaboration with Provost’s Office First Year Steering
Committee
• Predictive Analytics, Focus Groups
• Scale to Institutional level
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15. DRIVING STUDENT SUCCESS
Phase I: Impact
1. How do students participating in Students Services perform academically
compared to those who are not part of the program?
2. Description of Student Services program participants.
3. What is the relationship of academic success overtime between those in
Student Services compared to those that are not?
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Outcomes:
1. HS GPA
2. ACT/SAT scores
3. Remediation
4. Retention (2nd semester; 3rd semester)
5. Credit Success
6. 3rd Semester GPA (Predictive Modeling)
21. Data Entry
Phase I: PART ONE
Demographics
Customization
Phase I: PART TWO
Type of
Engagement
Phase II: PART ONE
Demographics
Those with
Banner ID
Those with non-
UNM ID
Data Repository
UNM Banner
Merge
with
Banner
Data Out
My Reports
OIA Data Request
(Additional
Variables)
Raw Data
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D
Driving Student Success
Phase II: Data Mart
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22. NEXT STEPS
• More advanced analytics
-Propensity matching, regression
• Student data mart
• Focus Groups
• Build Academic Department Relationships
• Legislative support for data-tracking tool
• Use data to enhance programming & systems
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23. Collective Impact & Outlook for
Student Success
Report compiled by
AVP Student Services Collective Impact & Outlook Committee
Tim E. Gutierrez, AVP Student Services (tgutierr@unm.edu)
Carolina J. Aguirre, Director, STEM UP (caguirre@unm.edu)
Robert Christner, IT (rchris@unm.edu)
Rosa I. Cervantes, Director, El Centro de la Raza (isela@unm.edu)
Renée Delgado-Riley, Program Planning Officer, AVP Student Services (rdelgado@unm.edu)
Kiran Katira, Director, Community Engagement Center (kiru2u@yahoo.com)
Heather Mechler, Institutional Researcher, (hsmechler@unm.edu)
Tim Schroeder, Director, STEM Gateway, (timschroeder@unm.edu)
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