David will present highlights of Adaptive Brand Marketing: Rethinking Your Approach to Brands in the Digital Age. He will also address the challenge of aligning an organization around the new goals of real-time marketing.
3. “Viewers” evolved News became an all-day, on-demand activity. Access to news came from non-branded media sites like RSS feeds and portals that aggregated “my” content. Search engines answered the rest.
5. . . . forcing journalists to adapt 24 hour news cycles Self-amplification Audience engagement with comments and conversations in multiple venues Competition from “Peer Influencers” like HuffingtonPost.com, Daily Beast, TechCrunch, and Perez Hilton
8. Agenda How has the customer evolved with the onslaught of digital and social media? How are marketing leaders adapting their approach to embrace this evolution? What can you do today to adapt your marketing efforts?
9. How has the customer evolved with the onslaught of digital and social media? Source: http://www.masternewmedia.org/images/email-vs-social-media_id13991621_size485.jpg
10. Top 10 information sources “How much do you trust* the following information sources?” Base: US online adults *Trust is defined as a 4 or 5 on a scale from 1 [do not trust at all] to 5 [trust a lot]. Source: North American Technographics® Interactive Marketing Online Survey, Q2 2009 (US)
11. Gen Y and Gen X “watch and surf” simultaneously “In the typical week, how much of the time were you watching TV and also using a computer?” Answer: More than half the time. Base: 4,651 US online adults(percentages may not total 100 because of rounding) Source: North American Technographics® Entertainment And Media Online Survey, Q3 2009 (US)
12. Simultaneous usage does not mean simultaneous content “Which of the following describe your experience watching TV and using a PC at the same time?” I browse the internet on topics not related to what I am watching on TV I email, chat, visit social networking sites on topics not related to what I am watching on TV I use my PC to chat, browse, or research the show I am watching on TV Base: 3,583 US online adults who watch TV and use PC at the same time (multiple responses accepted) Source: North American Technographics® Entertainment And Media Online Survey, Q3 2009 (US)
13. 3 billion 25 million 400 million >30 million 197 million New “media” have mass appeal Source: comScore, February 2010; YouTube ,5/5/2010; FacebookInside company blog ,2/1/2010; allfacebook.com
14. Social Technographics® Creators - 13% Critics - 19% Collectors - 15% Joiners - 19% Spectators -33% Inactives - 52% Source: January 15, 2010, “Introducing The New Social Technographics®” Forrester report
15. Social Technographics® Creators - 24% 83% Conversationalists - 33% Critics - 37% Collectors - 20% Joiners - 59% Spectators -70% Inactives -17% Source: January 15, 2010, “Introducing The New Social Technographics®” Forrester report
29. How are marketing leaders adapting their approach to embrace this evolution?
30.
31. Change is good “The things we fear most in organizations — fluctuations, disturbances, imbalances — are the primary sources of creativity.” — Margaret J. Wheatley, president emeritus of The Berkana Institute
32. Definition of adaptive marketing A flexible approach in which marketers respond quickly to their environment to align customer and brand goals and maximize return on brand equity.
33. Adaptive Marketing Looks Like This Offline media CRM Social initiatives CustomerService eCommerce Mobile Interactive Media Retail
34. Engage your consumer’s 4 P’s Our P’s Product Price Place Promotion The Consumer P’s Permission Proximity Perception Participation
35. Three tenets of adaptability Think and move differently. Listen more, react intelligently. Target people, not statistics.
60. Adapt your process Plan iteratively and frequently. Partner for creativity, not durability. Use predictive metrics in addition to descriptive ones.
61. Adapt your mix of media Earned Media “The Result” Paid Media “The Catalyst” Owned Media “The Portable Brand”
62. Summary Consumers evolve. You must follow them to the outposts where they spend their time and engage with them on their terms. Marketers, adapt! You must change the pace at which you think, learn, and converse with your customers. Start today. Adapt the processes you have held onto for too long in terms of the approach to new ideas, new people, how you plan, and your use of media.
63. Thank you David M. Cooperstein +1 212.857.0758 dcooperstein@forrester.com @minicooper www.forrester.com