Riccardo Bua

Brussels Area, Belgium Belgium

Global | UCC Collaboration | Services | Technical | Leader | PMI | ITIL | Analyst | HEC EMBA Candidate(class of 2016)

Technology / Software / Internet

- Broad knowledge and experience[+16Y] of customer interaction and collaboration mgmt topics, operations mgmt, Outsourcing contract ,products/services and strategy plan, service delivery team. - Analytical skills to lead Vision transformation in day ops with a key metrics system in a start up mode with shared responsibilities and daily challenges within a large global company. - End to end Infrastructure services delivered: built(Hire and recruit),marketed(SKUs,Service Definition, Sales Proposal),sold(Quote, Negotiate, SOWs),operated(CRM,EBCs/QBRs),improved /innovated(analysis,lean,skill gaps),billed(Budget) a Global service brand and financial model across theaters(USA-CAN-LATAM-EMEAR-A...