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Embrace Social Media:
       Blogging and Microblogging
                   Cultivate your community of customers,
                 prospects, and advocates through blogging




Rich Maggiani
Solari Communication                                         © 2009 Solari Communication.
                                                                  All rights reserved.
As a means of promoting your company.




                                © 2009 Solari Communication. All rights reserved.
Trust has shifted.




                     © 2009 Solari Communication. All rights reserved.
Official messages to conversations.




                                © 2009 Solari Communication. All rights reserved.
Leaders to peers.




                    © 2009 Solari Communication. All rights reserved.
A revised communication strategy
         incorporating…




                              © 2009 Solari Communication. All rights reserved.
The five C’s of social media:




                                © 2009 Solari Communication. All rights reserved.
Conversation.




                © 2009 Solari Communication. All rights reserved.
Contribution.




                © 2009 Solari Communication. All rights reserved.
Collaboration.




                 © 2009 Solari Communication. All rights reserved.
Connection.




              © 2009 Solari Communication. All rights reserved.
Community!




             © 2009 Solari Communication. All rights reserved.
social
    networks
                    blogs
                               professional
                                 networks
                online
               newswires
wikis
                               videocasts
                  microblogs
   podcasts



                                    © 2009 Solari Communication. All rights reserved.
blogs




microblogs




             © 2009 Solari Communication. All rights reserved.
Blogs




Twitter
 (actually)




              © 2009 Solari Communication. All rights reserved.
Blogs



        Write One




                    © 2009 Solari Communication. All rights reserved.
Post an entry at least once a week.




                                © 2009 Solari Communication. All rights reserved.
Blogs



        Perceptions




                      © 2009 Solari Communication. All rights reserved.
68% of readers have positive thoughts
    about companies with blogs.




                                 © 2009 Solari Communication. All rights reserved.
They trust the opinions
about products and services.




                               © 2009 Solari Communication. All rights reserved.
Writers perceived as peers.




                              © 2009 Solari Communication. All rights reserved.
Blogs



        What to Write




                        © 2009 Solari Communication. All rights reserved.
Start with your product or service.




                                © 2009 Solari Communication. All rights reserved.
Integrate customer resource
        management




                              © 2009 Solari Communication. All rights reserved.
Information useful to your audience.




                                © 2009 Solari Communication. All rights reserved.
Stories that resonate.




                         © 2009 Solari Communication. All rights reserved.
Make them smarter, help them succeed.




                                © 2009 Solari Communication. All rights reserved.
Blogs



        How to Engage




                        © 2009 Solari Communication. All rights reserved.
Personal voice, converse as yourself.




                                 © 2009 Solari Communication. All rights reserved.
Human face, not a corporate face.




                               © 2009 Solari Communication. All rights reserved.
Write for them.

   Not you!




                  © 2009 Solari Communication. All rights reserved.
It’s a dialogue.

Not marketing materials or
     advertisements.




                             © 2009 Solari Communication. All rights reserved.
Respond to comments.




                       © 2009 Solari Communication. All rights reserved.
Listen!




          © 2009 Solari Communication. All rights reserved.
Blogs



        How to Promote




                         © 2009 Solari Communication. All rights reserved.
Write a bunch of posts first,
       then promote.




                                © 2009 Solari Communication. All rights reserved.
Printed materials listing your blog.




                                 © 2009 Solari Communication. All rights reserved.
Facebook




           © 2009 Solari Communication. All rights reserved.
LinkedIn




           © 2009 Solari Communication. All rights reserved.
Twitter




          © 2009 Solari Communication. All rights reserved.
StumbleUpon




              © 2009 Solari Communication. All rights reserved.
Flickr




         © 2009 Solari Communication. All rights reserved.
YouTube




          © 2009 Solari Communication. All rights reserved.
Email




        © 2009 Solari Communication. All rights reserved.
Business Cards




                 www.solari.net/toward-humanity




                                           © 2009 Solari Communication. All rights reserved.
In Person!




             © 2009 Solari Communication. All rights reserved.
Social Bookmarking




                     © 2009 Solari Communication. All rights reserved.
Twitter



          (Micro) Blogging at 140 Characters




                                           © 2009 Solari Communication. All rights reserved.
Followers are the foundation.




                                © 2009 Solari Communication. All rights reserved.
Twitter Growth




                 © 2009 Solari Communication. All rights reserved.
Twitter



          What to Tweet About




                                © 2009 Solari Communication. All rights reserved.
Your Blog




            © 2009 Solari Communication. All rights reserved.
Customer Service




                   © 2009 Solari Communication. All rights reserved.
Your Customers




                 © 2009 Solari Communication. All rights reserved.
Your Brand




             © 2009 Solari Communication. All rights reserved.
Promotions




             © 2009 Solari Communication. All rights reserved.
Breaking News




                © 2009 Solari Communication. All rights reserved.
Tweet in the morning.




                        © 2009 Solari Communication. All rights reserved.
Schedule tweets for later delivery.




                                © 2009 Solari Communication. All rights reserved.
Twitter



          Prospect for Followers




                                   © 2009 Solari Communication. All rights reserved.
By first following.




                      © 2009 Solari Communication. All rights reserved.
Facebook buddies.




                    © 2009 Solari Communication. All rights reserved.
LinkedIn connections.




                        © 2009 Solari Communication. All rights reserved.
Email and contact lists.




                           © 2009 Solari Communication. All rights reserved.
Go to wefollow.com to find people.




                               © 2009 Solari Communication. All rights reserved.
To go twitter.com/invitations/suggestions.




                                   © 2009 Solari Communication. All rights reserved.
Top influencers;

and the people they follow.




                              © 2009 Solari Communication. All rights reserved.
Go to twollow.com to follow people based
             on keywords.




                                  © 2009 Solari Communication. All rights reserved.
Search for and follow people you meet.




                                 © 2009 Solari Communication. All rights reserved.
Twitter



          Tips




                 © 2009 Solari Communication. All rights reserved.
Keep your Twitter profile updated.




                               © 2009 Solari Communication. All rights reserved.
Understand the discourse of Twitter.




                                © 2009 Solari Communication. All rights reserved.
Keep your followers and who you are
       following in balance.




                               © 2009 Solari Communication. All rights reserved.
(Macro) Blogs and Microblogs



                To Succeed




                               © 2009 Solari Communication. All rights reserved.
Write an engaging blog to generate
       regular readership.




                               © 2009 Solari Communication. All rights reserved.
Make it worthwhile to follow you on Twitter.




                                    © 2009 Solari Communication. All rights reserved.
Blogs



        Practicing What I Preach




                                   © 2009 Solari Communication. All rights reserved.
Read our blog, Toward Humanity.

http://www.solari.net/toward-humanity/




                                © 2009 Solari Communication. All rights reserved.
Read our blog post about this presentation:
 http://www.solari.net/toward-humanity/2009/05/22/
   embrace-social-media-blogging-and-microblogging/



      Or download the position paper:
    http://www.solari.net/papers-socialmedia.php




                                            © 2009 Solari Communication. All rights reserved.
Additional Resources




                       © 2009 Solari Communication. All rights reserved.
Solari Position Papers on Social Media




© 2009 Solari Communication. All rights reserved.
© 2009 Solari Communication. All rights reserved.
© 2009 Solari Communication. All rights reserved.
© 2009 Solari Communication. All rights reserved.
© 2009 Solari Communication. All rights reserved.
Subscribe to Solari Position Papers




© 2009 Solari Communication. All rights reserved.
Thank you.




             © 2009 Solari Communication. All rights reserved.
Rich Maggiani
                               Communication Consultant
                               STC Fellow
                               Solari Communication
                               137 Lost Nation, Suite 14
                               Essex, Vermont 05452
                               802.879.9330
                               rich.maggiani@solari.net
                               www.solari.net
                               www.solari.net/toward-humanity
                               Follow me:
                               www.twitter.com/richmaggiani
                               Invite me to connect:
                               www.linkedin.com/in/richmaggiani



© 2009. All rights reserved.
Blossoming Flowers




© 2009 Solari Communication. All rights reserved.




                                                              © 2009 Solari Communication. All rights reserved.

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Embrace Social Media: Blogging & Microblogging

  • 1. Embrace Social Media: Blogging and Microblogging Cultivate your community of customers, prospects, and advocates through blogging Rich Maggiani Solari Communication © 2009 Solari Communication. All rights reserved.
  • 2. As a means of promoting your company. © 2009 Solari Communication. All rights reserved.
  • 3. Trust has shifted. © 2009 Solari Communication. All rights reserved.
  • 4. Official messages to conversations. © 2009 Solari Communication. All rights reserved.
  • 5. Leaders to peers. © 2009 Solari Communication. All rights reserved.
  • 6. A revised communication strategy incorporating… © 2009 Solari Communication. All rights reserved.
  • 7. The five C’s of social media: © 2009 Solari Communication. All rights reserved.
  • 8. Conversation. © 2009 Solari Communication. All rights reserved.
  • 9. Contribution. © 2009 Solari Communication. All rights reserved.
  • 10. Collaboration. © 2009 Solari Communication. All rights reserved.
  • 11. Connection. © 2009 Solari Communication. All rights reserved.
  • 12. Community! © 2009 Solari Communication. All rights reserved.
  • 13. social networks blogs professional networks online newswires wikis videocasts microblogs podcasts © 2009 Solari Communication. All rights reserved.
  • 14. blogs microblogs © 2009 Solari Communication. All rights reserved.
  • 15. Blogs Twitter (actually) © 2009 Solari Communication. All rights reserved.
  • 16. Blogs Write One © 2009 Solari Communication. All rights reserved.
  • 17. Post an entry at least once a week. © 2009 Solari Communication. All rights reserved.
  • 18. Blogs Perceptions © 2009 Solari Communication. All rights reserved.
  • 19. 68% of readers have positive thoughts about companies with blogs. © 2009 Solari Communication. All rights reserved.
  • 20. They trust the opinions about products and services. © 2009 Solari Communication. All rights reserved.
  • 21. Writers perceived as peers. © 2009 Solari Communication. All rights reserved.
  • 22. Blogs What to Write © 2009 Solari Communication. All rights reserved.
  • 23. Start with your product or service. © 2009 Solari Communication. All rights reserved.
  • 24. Integrate customer resource management © 2009 Solari Communication. All rights reserved.
  • 25. Information useful to your audience. © 2009 Solari Communication. All rights reserved.
  • 26. Stories that resonate. © 2009 Solari Communication. All rights reserved.
  • 27. Make them smarter, help them succeed. © 2009 Solari Communication. All rights reserved.
  • 28. Blogs How to Engage © 2009 Solari Communication. All rights reserved.
  • 29. Personal voice, converse as yourself. © 2009 Solari Communication. All rights reserved.
  • 30. Human face, not a corporate face. © 2009 Solari Communication. All rights reserved.
  • 31. Write for them. Not you! © 2009 Solari Communication. All rights reserved.
  • 32. It’s a dialogue. Not marketing materials or advertisements. © 2009 Solari Communication. All rights reserved.
  • 33. Respond to comments. © 2009 Solari Communication. All rights reserved.
  • 34. Listen! © 2009 Solari Communication. All rights reserved.
  • 35. Blogs How to Promote © 2009 Solari Communication. All rights reserved.
  • 36. Write a bunch of posts first, then promote. © 2009 Solari Communication. All rights reserved.
  • 37. Printed materials listing your blog. © 2009 Solari Communication. All rights reserved.
  • 38. Facebook © 2009 Solari Communication. All rights reserved.
  • 39. LinkedIn © 2009 Solari Communication. All rights reserved.
  • 40. Twitter © 2009 Solari Communication. All rights reserved.
  • 41. StumbleUpon © 2009 Solari Communication. All rights reserved.
  • 42. Flickr © 2009 Solari Communication. All rights reserved.
  • 43. YouTube © 2009 Solari Communication. All rights reserved.
  • 44. Email © 2009 Solari Communication. All rights reserved.
  • 45. Business Cards www.solari.net/toward-humanity © 2009 Solari Communication. All rights reserved.
  • 46. In Person! © 2009 Solari Communication. All rights reserved.
  • 47. Social Bookmarking © 2009 Solari Communication. All rights reserved.
  • 48. Twitter (Micro) Blogging at 140 Characters © 2009 Solari Communication. All rights reserved.
  • 49. Followers are the foundation. © 2009 Solari Communication. All rights reserved.
  • 50. Twitter Growth © 2009 Solari Communication. All rights reserved.
  • 51. Twitter What to Tweet About © 2009 Solari Communication. All rights reserved.
  • 52. Your Blog © 2009 Solari Communication. All rights reserved.
  • 53. Customer Service © 2009 Solari Communication. All rights reserved.
  • 54. Your Customers © 2009 Solari Communication. All rights reserved.
  • 55. Your Brand © 2009 Solari Communication. All rights reserved.
  • 56. Promotions © 2009 Solari Communication. All rights reserved.
  • 57. Breaking News © 2009 Solari Communication. All rights reserved.
  • 58. Tweet in the morning. © 2009 Solari Communication. All rights reserved.
  • 59. Schedule tweets for later delivery. © 2009 Solari Communication. All rights reserved.
  • 60. Twitter Prospect for Followers © 2009 Solari Communication. All rights reserved.
  • 61. By first following. © 2009 Solari Communication. All rights reserved.
  • 62. Facebook buddies. © 2009 Solari Communication. All rights reserved.
  • 63. LinkedIn connections. © 2009 Solari Communication. All rights reserved.
  • 64. Email and contact lists. © 2009 Solari Communication. All rights reserved.
  • 65. Go to wefollow.com to find people. © 2009 Solari Communication. All rights reserved.
  • 66. To go twitter.com/invitations/suggestions. © 2009 Solari Communication. All rights reserved.
  • 67. Top influencers; and the people they follow. © 2009 Solari Communication. All rights reserved.
  • 68. Go to twollow.com to follow people based on keywords. © 2009 Solari Communication. All rights reserved.
  • 69. Search for and follow people you meet. © 2009 Solari Communication. All rights reserved.
  • 70. Twitter Tips © 2009 Solari Communication. All rights reserved.
  • 71. Keep your Twitter profile updated. © 2009 Solari Communication. All rights reserved.
  • 72. Understand the discourse of Twitter. © 2009 Solari Communication. All rights reserved.
  • 73. Keep your followers and who you are following in balance. © 2009 Solari Communication. All rights reserved.
  • 74. (Macro) Blogs and Microblogs To Succeed © 2009 Solari Communication. All rights reserved.
  • 75. Write an engaging blog to generate regular readership. © 2009 Solari Communication. All rights reserved.
  • 76. Make it worthwhile to follow you on Twitter. © 2009 Solari Communication. All rights reserved.
  • 77. Blogs Practicing What I Preach © 2009 Solari Communication. All rights reserved.
  • 78. Read our blog, Toward Humanity. http://www.solari.net/toward-humanity/ © 2009 Solari Communication. All rights reserved.
  • 79. Read our blog post about this presentation: http://www.solari.net/toward-humanity/2009/05/22/ embrace-social-media-blogging-and-microblogging/ Or download the position paper: http://www.solari.net/papers-socialmedia.php © 2009 Solari Communication. All rights reserved.
  • 80. Additional Resources © 2009 Solari Communication. All rights reserved.
  • 81. Solari Position Papers on Social Media © 2009 Solari Communication. All rights reserved.
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  • 86. Subscribe to Solari Position Papers © 2009 Solari Communication. All rights reserved.
  • 87. Thank you. © 2009 Solari Communication. All rights reserved.
  • 88. Rich Maggiani Communication Consultant STC Fellow Solari Communication 137 Lost Nation, Suite 14 Essex, Vermont 05452 802.879.9330 rich.maggiani@solari.net www.solari.net www.solari.net/toward-humanity Follow me: www.twitter.com/richmaggiani Invite me to connect: www.linkedin.com/in/richmaggiani © 2009. All rights reserved.
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