This document provides an introduction to Neuro-Linguistic Programming (NLP). It discusses what NLP is, how it can be useful for building rapport, understanding communication, and gaining skills. Some key concepts of NLP are outlined, including outcomes focus, sensory acuity, flexibility of behavior, and presuppositions. Methods like rapport building, representational systems, matching, mirroring, leading, pacing and listening styles are covered, with notes on effectively applying these techniques.

1. An Introduction to NLP Richard Butler NLP Practitioner

2. What is NLP? Neuro Linguistic Programming

3. Why is NLP Useful? Can help you: Build Rapport with people quickly Understand how people communicate Allow you to gain skills quicker by modelling

4. Some “CornerStones” of NLP Focus on Outcomes What do you want to achieve? Sensory Acuity How much do you notice? (Exercise)‏ Flexibility of Behaviour More flexible the more choices Rapport Building rapport and get what you desire

5. Presuppositions of NLP The Map is not the territory You can not not communicate If one person can do something so can you The meaning of your communication is the response you receive People make the best choice available You can not not choose There is no failure only feedback

6. What is Rapport? Liking someone, not knowing why I like you I am like you Rapport is something natural but you can learn how to build it quickly How can this help?

7. How do people communicate? People process and relate information in a number of ways: Visual Aural Kinaesthetically How can you find how people process information? Listen to them This is known as your Representational system

8. Why find out a person's Rep System? Allows you to talk their language If someone needs to get the project across the line, you should not respond back and say you've grasped what needs to be done If someone needs to see results tomorrow, tell them that what they want is clear If someone wants to tune into the thinking of the customer you have to make sure you hear what they are saying.

9. Listening is so important Listen to the words people use Discover if there's a pattern Speak to the person in their language

10. Listen even more Is the person someone who likes “general” conversation Is the person who likes to know specifics? Very important

11. Matching and Mirroring Match the persons body language If they lean forward you lean forward If they have arms crossed you cross your arms Be careful!

12. Leading and Pacing Once in rapport you can lead the person where you want them to go – they will follow your body language Pacing – using voice tonality to lead someone Example if someone is annoyed don't be niceynicey, perhaps speed up your voice, raise it a little, then begin to pace it down and lead them to a calmer state

13. Listen carefully Some people like specific some like general Listen to how they describe things What people say reveals a lot

14. Be careful of Generalisation: All, every Mind reading The bane of any relationship

15. Sorting out problems Chunk up Move from a specific to a general Move from a general to a specific Good for breaking down problems and helping to solve them

16. MisMatching If you wish to break rapport mismatch If person is sitting upright you lean forward Do the opposite to them!