A brief introduction to Aviation Labour Group's Ground Handling Services....

1. A/IATION
LABOL'FT
GFTOL'P

2. At is a specialiseri a tian b*ur h and r*crul e*t canlpany opc ting
in Aus lta, e e
a nd and Asra" ALG has an erienced recruitment and
account rnanagernent am rleriicated fa pravirling a sa and con'tpliant ground
services rk rc€.
rn the ouiset Al
has focused very s
ngly on compllance
across all sectars af a tian ta ens{r high stan rds in wu
anship and safety.
As a provider of aviati*n p*rsan{l*i m air* {t cleaners and ba gag* handl*rs
ta llcenc*d en ineers and chnicalservices *ngineers, ALS unCers nds the
quir*nents af ail cust*merc involveC in a
tror:, As a provider of ft suppart a
s f{ ta bath legacy anC law cost alrfines AL unCers n
the tmpor nce of quali{y
and on tim* perfarmance.
Clients we support include Quality Management Systems
o Qantas Quality underpins everything we do at Aviation Labour
o Jetstar Group and all of our off ices are fully accredited
o QDS to the international quality management Standard
ISO 9001:2OOB. Our recruitment managers have
o Virgin Blue
experience in the aviation market and are skilled in
o Virgin Tech recruitment and selection methods. Our ISO Quality
o V Australia Management System certif ication enables our
o Air New Zealand Group business to operate in a high performing professional
environment to deliver extra value to our customers.
o Boeing
o BAE systems
Company attributes
o Hawker Pacific
Aviation Labour Group has a current database
o Vietnam Airlines with over 5,500 personnel available in locations
o John Holland throughout Australia, N ew Zealand and Asia with
a range of suitable qualifications, These include
Our vision skilled and semi skilled candidates suitable for all
ground services and aircraft maintenance operations,
To provide the most compliant recruitment and on-hire
As a specialised aviation on-hire and recruitment
services to meet and exceed customer expectations
company, ALG has the right candidates for the job
at a competitive price.
with the highest standards of industry experience and
compliance. This is a point of difference compared to
generalist stream recruitment agencies who develop
one system across all industries and fail to address
i:r'
A/IATION the needs of the aviation industry. ALG have been a
LAB(oUFI dedicated aviation business for many years assisting
customers with manpower requirements by providing
GFTOIJP labour solutions specif ic to their ground services and
maintenance needs.

5. The extent of our ground services
personnel cover the following roles:
Ramp Services
o Baggage handling
o Aircraft cleaning
o Cabin cleaning
o Aircraft loading and unloading
o Aircraft marshalling
o Aircraft push back and towing
o Aircraft receipt and dispatch
o Baggage make-up/breakdown
o Baggage loading and unloading
o Baggage re-location
o Cargo handling (receipt, packaging, loading and
unloading)
. Ground service equipment maintenance
o Aircraft toilet/Potable water servicing
Customer Service
o Assisting passengers with special needs
o Baggage tracing
o Boarding gate passport reconciliation
o Crew transport
o Load control
. Operating departure control systems
o Passenger check-in Domestic and lnternational
. Passport control
o Security profiling
o Service Desk
o Ticketing
o VIP handling
o Administrative staff
Safety and compliance
ALG has a dedicated workplace health and safety
manager and accredited rehabilitation and return to
work co-ordinator who controls all safety concerns
for the company nation wide. Our OHS policy is
constantly reviewed to keep up to date with all
legislative changes for each state and territory. ALG
insures all employees against any injuries that may
occur in the work place and goes to lengths to ensure
that employees are fully inducted and aware of the
safety requirements in all working conditions.

6. 7
ALG training 7. lnductions
We are able to offer our customers fully trained staff Inductions would be carried out for the successful
in all aspects of aviation ground services. ALG has applicants. At the conclusion of induction, the
a fully equipped and established training centre to casual employee will have a sound grasp of their
ensure all candidates are aptitude tested and fully role, behavioural expectations, performance
prepared for the workforce. The aviation training levels and employment contract. During induction
centre is based at Tullamarine Airport, and training their documentation is reviewed and all relevant
services are offered to customers throughout information is conf irmed.
Australia.
8. Training
The ALG recruitment process All candidates approved to start work will then be
required to undertake the necessary training sessions
ALG has a rigorous recruitment process to source
organised by authorised ALG trainers.
the right ground services employee for the right job.
Employees go through a selection process from the
moment they register with us, where our experienced
Operational and support
recruiters can specify the roles that each candidate
management team
is suitable for. lt is a pillar of our quality management Our Ground Handling division consists of account
system to ensure recruitment processes are managers, trainers and a team of dedicated
stringently followed. recruiters. With a strong relationship with all major
airlines in Australia, ALG understands the importance
1. Database search and pre-screening of compliance and considers all aircraft ground
The f irst part of the recruitment system is to search handlers to be an important part of any operation and
on our extensive database for the right candidate for that standards of compliance must be a strong focus.
the position. This is part of our pre-screening process
where the candidates' background is matched to the ALG management team
open position. ALG has a focused and experience management
team in the fields of aviation and recruitment. We have
2. Recruitment sessions
a dedicated team of account managers, recruiters
These sessions are used to pre-screen candidates and trainers.
in groups to give an overview of the position, what is
required and the safety aspects. From this point the
candidate expresses his/her interest in the position
and we give further information about the recruitment
process.
3. lnterviewing
lnterviews are arranged for candidates who have
successfully past the pre-screening stage and the
recruitment session.
4. Reference checking
The candidate(s) will be reference checked against
information given in his/her resume.
5. Aptitude testing
Candidates would then have to pass an Aptitude Test
based on the position requirements.
6. Medical/Drug testing
All relevant medical and drug testing would then be
carried out as per the requirements of the client.

7. Organisational strengths Professional memberships and networks
. All staff working for ALG are covered by: !nsurance
- Public liability insurance valued at QBE Aviation Limited Australia
AUD$20,000,000 12-14 O'Connell Street Sydney NSW 2000
- Working Parties liability AUD$10,000,000
Legal Support
- Product and Grounding liability AUD$10,000,000.
Cooper Grace Ward Lawyers
. Recruitment software (Fast Track) an advanced
Level 21 400 George Street Brisbane QLD 4000
candidate placement system to quickly place the
right candidate to the open position. Accounting Support
o Capable, committed and f lexible staff who PKF Chartered Accountants & Business advisers
understand customer needs. Level 14 140 William Street Melbourne VIC 3000
o ALG recruitment and management staff contactable Associations and Membership
24hrs a day, to action any requests at minimal
notice,
o Flexible working hours to meet individual job
req u irements.
Recruitment & Consulting
o Minimal administration costs. Services Association Ltd (RCSA)
Collins St Melbourne
ALG holds certification ISO
9001 :2000. Quality management
system.
Australian lndustry & Defence
Network
Recognised supplier to the
Australian Department of
Defence