My session on how to build an intelligent SharePoint Bot that I did for SharePoint Saturday Helsinki #SPSHEL

1. Build an intelligent SharePoint Bot
Rick Van Rousselt
#SPSHEL

2. Thank you to our sponsors!

3. Bots… Bots…Bots

5. What’s the first bot
you ever used?

6. Q&A Maker Demo

12. Not: Should I build a bot
But
What is the outcome I want for users of my product or
service?

13. What is the business outcome you want to drive?
- Customer retention
- Customer service
- Ex: helping a user until a live person is available

14. Is a
conversational
chatbot the
best medium
for your
outcome?
 Vacation booking site?
 Recipe's site?

15. Does your idea try to replace tasks that people love
doing?
- Ex: Plan a trip

16. Is the cost for using your
chatbot-powered product or
service less than the perceived
value?
 Ex: Shopping list

18. Start easy

19. What do we need
to build a
SharePoint bot?

20. Bot Framework Luis.ai
YOU

22. Demo

23. Luis.ai

24. Utterances
 Training sentences
 Ex: What do you think the user will ask to the bot

25. Intents
 Task or action a user wants to perform => verbs
 Ex: What's the weather like in Dublin?

26. Entities
 Information relevant to the intent => Nouns
 Ex: What's the weather like in Dublin?

27. Entities
 Prebuild: dates, times, geography
 Simple
 List: synonyms
 Hierarchical: parent – child relationship
 Ex: $TravelClass: including $First, $Business, and
$Economy
 Composite: made up of other entities that form
part of a whole

28. Features Improve your model

29. Features
 Phrase list features:
 Help establish an utterance pattern
 Ex: Who is Rick, Who is Jeff, Who is Dan
 Always use pre-build entities if they exist first
 Pattern features:
 Express that some words or structures are
meaningful
 Ex: INCd => INC12345

30. Pre-build
domains
 Prebuild sets of intents and entities
 Use them to see how it can be done

31. Luis.ai Demo

32. TIP
Always re-train your
model

33. Supported Languages
Locale Language Prebuilt entity support
en-US American English ☑️
fr-CA Canadian French -
fr-FR French (France) ☑️
it-IT Italian ☑️
nl-NL Dutch -
de-DE German ☑️
es-ES Spanish (Spain) ☑️
es-MX Spanish (Mexico) -
pt-BR Portuguese (Brazil) ☑️
ja-JP Japanese ☑️
ko-KR Korean -
zh-CN Chinese ☑️

35. The front-end
conundrum

36. Webchat control
hosted on an azure
website

37. Connect it to
MS Teams

38. Skype 4
Business

39. Custom WebChat Control in
SharePoint

40. SPAdminBot Demo

41. Sessions Bot Demo

42. What happens
when
SharePoint
talks back?
Demo

43. How can I start
(dev)
https://dev.botframework.com/
https://www.luis.ai/
https://mva.microsoft.com/en-
us/training-courses/getting-
started-with-bots-16759

44. How can I start
(non-dev)
https://www.onsequel.com/
https://botsociety.io/
https://chatfuel.com/
https://qnamaker.ai/
https://www.luis.ai/

46. Thank you!
bit.ly/spshel2018
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