SlideShare une entreprise Scribd logo
1  sur  17
© 2015 Rightpoint. All Rights Reserved.
SharePoint Intranet
FEATURING THE PSI CUSTOMER SUCCESS STORY
© 2015 Rightpoint. All Rights Reserved.
Introductions
Mary Wyderski
Vice President of IT
PSI
John Purnell
Sr. Project Manager
Rightpoint
© 2015 Rightpoint. All Rights Reserved.
Agenda
• Background / Overview
• Our Solution
• Business Challenges
• User Engagement to Remove Barriers
• Open Q & A
3
© 2015 Rightpoint. All Rights Reserved.
Overview of PSI
4
© 2015 Rightpoint. All Rights Reserved.
Overview of PSI
• Professional Service Industries, Inc. (PSI) is an industry-leading
engineering, site design and construction consulting and testing firm with
over 120 years of experience
• Over 2,300 employees in 85 offices nationwide
5
© 2015 Rightpoint. All Rights Reserved. 6
Staying the Course
Engaging users to stay on scope and on budget.
© 2015 Rightpoint. All Rights Reserved.
Setting the Stage
7
PSI had an antiquated, custom developed Intranet site called PIER. It was
to difficult to maintain or use, so employees invented various workarounds
• Example: Since users couldn’t search to find documents, department
admins would put links to files in Word documents and users would use
Word instead of PIER
• Example: Since new hires couldn’t find anything on PIER, other
employees would send them old outdated copies of forms causing
confusion and rework
© 2015 Rightpoint. All Rights Reserved.
Barriers to Success
Some of the items that were barriers to an on scope, on budget, and on
time delivery:
• User Dissatisfaction
• Competing Requirements
• Multiple Departments
• Legacy /Individualized knowledge
8
© 2015 Rightpoint. All Rights Reserved.
Our Solution
• Implement a cloud-based engaging, modern Intranet to replace PIER
• Improve employee efficiency and foster collaboration within the
organization
• Effective user engagement to promote adoption throughout the
organization
9
© 2015 Rightpoint. All Rights Reserved.
User Engagement: Requirements
• Capture Company Culture
‣ PSI and Hi-tech
• User Feedback:
Visioning Sessions
• Requirement Prioritization
10
© 2015 Rightpoint. All Rights Reserved. 11
User Engagement:
Creative Design
• Fresh and Modern
• Engaging
• Easy to Use
© 2015 Rightpoint. All Rights Reserved. 12
Preparing for Take-off
© 2015 Rightpoint. All Rights Reserved.
User Adoption: Change Management
• Key to Successful User Adoption
• Communication Plan
• Rollout Plan
• Training
13
© 2015 Rightpoint. All Rights Reserved.
User Adoption: Internal Marketing
• Town Hall Sessions
• Internal Marketing / Awards:
‣ Site Naming Competition
14
© 2015 Rightpoint. All Rights Reserved.
Site Launch – Success!
• User Driven…
User Tested…
User Adopted!
15
© 2015 Rightpoint. All Rights Reserved. 16
© 2015 Rightpoint. All Rights Reserved.
Q&A

Contenu connexe

Plus de Rightpoint

Salesforce.com Relaunch Featuring Customer Success Story From Aon
Salesforce.com Relaunch Featuring Customer Success Story From AonSalesforce.com Relaunch Featuring Customer Success Story From Aon
Salesforce.com Relaunch Featuring Customer Success Story From Aon
Rightpoint
 

Plus de Rightpoint (13)

Design & Development For The 2020s
Design & Development For The 2020sDesign & Development For The 2020s
Design & Development For The 2020s
 
The Human Customer
The Human CustomerThe Human Customer
The Human Customer
 
Delivering An Impactful Employee Engagement Solution Featuring Aon's Success ...
Delivering An Impactful Employee Engagement Solution Featuring Aon's Success ...Delivering An Impactful Employee Engagement Solution Featuring Aon's Success ...
Delivering An Impactful Employee Engagement Solution Featuring Aon's Success ...
 
Infographic: Digital Maker Movement
Infographic: Digital Maker MovementInfographic: Digital Maker Movement
Infographic: Digital Maker Movement
 
6 Fundamentals of a Successful Salesforce.com Community Platform
6 Fundamentals of a Successful Salesforce.com Community Platform6 Fundamentals of a Successful Salesforce.com Community Platform
6 Fundamentals of a Successful Salesforce.com Community Platform
 
The Human Customer: B2B's Great Migration to Customer Experience in Digital
The Human Customer: B2B's Great Migration to Customer Experience in DigitalThe Human Customer: B2B's Great Migration to Customer Experience in Digital
The Human Customer: B2B's Great Migration to Customer Experience in Digital
 
Salesforce.com Relaunch Featuring Customer Success Story From Aon
Salesforce.com Relaunch Featuring Customer Success Story From AonSalesforce.com Relaunch Featuring Customer Success Story From Aon
Salesforce.com Relaunch Featuring Customer Success Story From Aon
 
Leveraging Microsoft Power BI To Support Enterprise Business Intelligence
Leveraging Microsoft Power BI To Support Enterprise Business IntelligenceLeveraging Microsoft Power BI To Support Enterprise Business Intelligence
Leveraging Microsoft Power BI To Support Enterprise Business Intelligence
 
Enterprise Collaboration Change Management: 5 Tips To Ensure Success
Enterprise Collaboration Change Management: 5 Tips To Ensure SuccessEnterprise Collaboration Change Management: 5 Tips To Ensure Success
Enterprise Collaboration Change Management: 5 Tips To Ensure Success
 
The UX + Design Process for Salesforce.com Communities
The UX + Design Process for Salesforce.com CommunitiesThe UX + Design Process for Salesforce.com Communities
The UX + Design Process for Salesforce.com Communities
 
Modern Marketing Analytics In The Age Of The Internet, Cloud & Social Media
Modern Marketing Analytics In The Age Of The Internet, Cloud & Social MediaModern Marketing Analytics In The Age Of The Internet, Cloud & Social Media
Modern Marketing Analytics In The Age Of The Internet, Cloud & Social Media
 
Why Customer Journey Mapping?
Why Customer Journey Mapping?Why Customer Journey Mapping?
Why Customer Journey Mapping?
 
One Size Doesn't Fit All: Selecting The Right Mobile Strategy
One Size Doesn't Fit All: Selecting The Right Mobile StrategyOne Size Doesn't Fit All: Selecting The Right Mobile Strategy
One Size Doesn't Fit All: Selecting The Right Mobile Strategy
 

Dernier

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers:  A Deep Dive into Serverless Spatial Data and FMECloud Frontiers:  A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Safe Software
 
Finding Java's Hidden Performance Traps @ DevoxxUK 2024
Finding Java's Hidden Performance Traps @ DevoxxUK 2024Finding Java's Hidden Performance Traps @ DevoxxUK 2024
Finding Java's Hidden Performance Traps @ DevoxxUK 2024
Victor Rentea
 
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers:  A Deep Dive into Serverless Spatial Data and FMECloud Frontiers:  A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Safe Software
 

Dernier (20)

AWS Community Day CPH - Three problems of Terraform
AWS Community Day CPH - Three problems of TerraformAWS Community Day CPH - Three problems of Terraform
AWS Community Day CPH - Three problems of Terraform
 
Cyberprint. Dark Pink Apt Group [EN].pdf
Cyberprint. Dark Pink Apt Group [EN].pdfCyberprint. Dark Pink Apt Group [EN].pdf
Cyberprint. Dark Pink Apt Group [EN].pdf
 
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone ProcessorsExploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processors
 
DBX First Quarter 2024 Investor Presentation
DBX First Quarter 2024 Investor PresentationDBX First Quarter 2024 Investor Presentation
DBX First Quarter 2024 Investor Presentation
 
DEV meet-up UiPath Document Understanding May 7 2024 Amsterdam
DEV meet-up UiPath Document Understanding May 7 2024 AmsterdamDEV meet-up UiPath Document Understanding May 7 2024 Amsterdam
DEV meet-up UiPath Document Understanding May 7 2024 Amsterdam
 
Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...
Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...
Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...
 
AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024
 
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemkeProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
 
Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin WoodPolkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood
 
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers:  A Deep Dive into Serverless Spatial Data and FMECloud Frontiers:  A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
 
Finding Java's Hidden Performance Traps @ DevoxxUK 2024
Finding Java's Hidden Performance Traps @ DevoxxUK 2024Finding Java's Hidden Performance Traps @ DevoxxUK 2024
Finding Java's Hidden Performance Traps @ DevoxxUK 2024
 
MINDCTI Revenue Release Quarter One 2024
MINDCTI Revenue Release Quarter One 2024MINDCTI Revenue Release Quarter One 2024
MINDCTI Revenue Release Quarter One 2024
 
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, AdobeApidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
 
Exploring Multimodal Embeddings with Milvus
Exploring Multimodal Embeddings with MilvusExploring Multimodal Embeddings with Milvus
Exploring Multimodal Embeddings with Milvus
 
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers:  A Deep Dive into Serverless Spatial Data and FMECloud Frontiers:  A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
 
Spring Boot vs Quarkus the ultimate battle - DevoxxUK
Spring Boot vs Quarkus the ultimate battle - DevoxxUKSpring Boot vs Quarkus the ultimate battle - DevoxxUK
Spring Boot vs Quarkus the ultimate battle - DevoxxUK
 
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot TakeoffStrategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
 
TrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
TrustArc Webinar - Unlock the Power of AI-Driven Data DiscoveryTrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
TrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
 
Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...
Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...
Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...
 
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
 

Navigating Scope & Budget Constraints With An Intranet Built For A Mid-market Organization Featuring The PSI Customer Success Story

  • 1. © 2015 Rightpoint. All Rights Reserved. SharePoint Intranet FEATURING THE PSI CUSTOMER SUCCESS STORY
  • 2. © 2015 Rightpoint. All Rights Reserved. Introductions Mary Wyderski Vice President of IT PSI John Purnell Sr. Project Manager Rightpoint
  • 3. © 2015 Rightpoint. All Rights Reserved. Agenda • Background / Overview • Our Solution • Business Challenges • User Engagement to Remove Barriers • Open Q & A 3
  • 4. © 2015 Rightpoint. All Rights Reserved. Overview of PSI 4
  • 5. © 2015 Rightpoint. All Rights Reserved. Overview of PSI • Professional Service Industries, Inc. (PSI) is an industry-leading engineering, site design and construction consulting and testing firm with over 120 years of experience • Over 2,300 employees in 85 offices nationwide 5
  • 6. © 2015 Rightpoint. All Rights Reserved. 6 Staying the Course Engaging users to stay on scope and on budget.
  • 7. © 2015 Rightpoint. All Rights Reserved. Setting the Stage 7 PSI had an antiquated, custom developed Intranet site called PIER. It was to difficult to maintain or use, so employees invented various workarounds • Example: Since users couldn’t search to find documents, department admins would put links to files in Word documents and users would use Word instead of PIER • Example: Since new hires couldn’t find anything on PIER, other employees would send them old outdated copies of forms causing confusion and rework
  • 8. © 2015 Rightpoint. All Rights Reserved. Barriers to Success Some of the items that were barriers to an on scope, on budget, and on time delivery: • User Dissatisfaction • Competing Requirements • Multiple Departments • Legacy /Individualized knowledge 8
  • 9. © 2015 Rightpoint. All Rights Reserved. Our Solution • Implement a cloud-based engaging, modern Intranet to replace PIER • Improve employee efficiency and foster collaboration within the organization • Effective user engagement to promote adoption throughout the organization 9
  • 10. © 2015 Rightpoint. All Rights Reserved. User Engagement: Requirements • Capture Company Culture ‣ PSI and Hi-tech • User Feedback: Visioning Sessions • Requirement Prioritization 10
  • 11. © 2015 Rightpoint. All Rights Reserved. 11 User Engagement: Creative Design • Fresh and Modern • Engaging • Easy to Use
  • 12. © 2015 Rightpoint. All Rights Reserved. 12 Preparing for Take-off
  • 13. © 2015 Rightpoint. All Rights Reserved. User Adoption: Change Management • Key to Successful User Adoption • Communication Plan • Rollout Plan • Training 13
  • 14. © 2015 Rightpoint. All Rights Reserved. User Adoption: Internal Marketing • Town Hall Sessions • Internal Marketing / Awards: ‣ Site Naming Competition 14
  • 15. © 2015 Rightpoint. All Rights Reserved. Site Launch – Success! • User Driven… User Tested… User Adopted! 15
  • 16. © 2015 Rightpoint. All Rights Reserved. 16
  • 17. © 2015 Rightpoint. All Rights Reserved. Q&A