Navigating Scope & Budget Constraints With An Intranet Built For A Mid-market Organization Featuring The PSI Customer Success Story1. © 2015 Rightpoint. All Rights Reserved.
SharePoint Intranet
FEATURING THE PSI CUSTOMER SUCCESS STORY
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Introductions
Mary Wyderski
Vice President of IT
PSI
John Purnell
Sr. Project Manager
Rightpoint
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Agenda
• Background / Overview
• Our Solution
• Business Challenges
• User Engagement to Remove Barriers
• Open Q & A
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Overview of PSI
• Professional Service Industries, Inc. (PSI) is an industry-leading
engineering, site design and construction consulting and testing firm with
over 120 years of experience
• Over 2,300 employees in 85 offices nationwide
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Staying the Course
Engaging users to stay on scope and on budget.
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Setting the Stage
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PSI had an antiquated, custom developed Intranet site called PIER. It was
to difficult to maintain or use, so employees invented various workarounds
• Example: Since users couldn’t search to find documents, department
admins would put links to files in Word documents and users would use
Word instead of PIER
• Example: Since new hires couldn’t find anything on PIER, other
employees would send them old outdated copies of forms causing
confusion and rework
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Barriers to Success
Some of the items that were barriers to an on scope, on budget, and on
time delivery:
• User Dissatisfaction
• Competing Requirements
• Multiple Departments
• Legacy /Individualized knowledge
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Our Solution
• Implement a cloud-based engaging, modern Intranet to replace PIER
• Improve employee efficiency and foster collaboration within the
organization
• Effective user engagement to promote adoption throughout the
organization
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User Engagement: Requirements
• Capture Company Culture
‣ PSI and Hi-tech
• User Feedback:
Visioning Sessions
• Requirement Prioritization
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User Engagement:
Creative Design
• Fresh and Modern
• Engaging
• Easy to Use
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User Adoption: Change Management
• Key to Successful User Adoption
• Communication Plan
• Rollout Plan
• Training
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User Adoption: Internal Marketing
• Town Hall Sessions
• Internal Marketing / Awards:
‣ Site Naming Competition
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Site Launch – Success!
• User Driven…
User Tested…
User Adopted!
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