1. IMPORTANCE OF BUILDING TRUST
Shreetej Mhatre (12896891)
Rishabh Bhatia (12895093)
Guo Ting Ting (12760225)
Mohit Mundra (12897121)

3. CASE SUMMARY
ISSUES IN THE CASE:
• Absence of trust can change everything and can destroy to anything.
• Improper decision making affects the two outcomes of Trust SPEED &
COST (Have inverse effects)
• Team members refusing to accept their mistakes trust can break
productive relationships.
• Diversity leads to communication gap and problems.
• Lack of trust leads to disfuntioning of diverse teams.

4. INTRODUCTION
• Trust is a fundamental block for any successful organization
• Trust includes emotions, such as- Companionship, Friendship,
agreement, and Comfort.
• Trust Improves the Organizations credibility.
• Trust helps in forming transparent communication
• Trust characterizes every situation in an Organization

5. Analysis
Trust
- Intangible
- Core of all meaningful relationships
- Combines three components: caring, competency,
and commitment
When trust is present, people will more free to have
communication flows
Low-trust relationships
- Frustrating
- Takes too much time and energy
- Lacks of trust results in people’s fear for self
disclosure

6. Analysis
How Trust Can Be Built And
Destroyed
Building Trust Destroying Trust
Transparency Lies
Relationships Cover up mistakes
Understanding Keep distance
Shared Success Random
Truth-telling Ignore values

7. Analysis
• Lencioni Model—understanding
team dysfunction
• Nonexistence of Trust
• Fear of Conflict
• Lack of Commitment
• Avoidance of Accountability
• Inattention to Results.

8. Journal Article Analysis
(Related To Case Study)
JOURNAL ARTICLE-1
Q1: HOW IS TRUST ASSOCIATED WITH RELATIONSHIP?
• Initial trust is necessary for starting a relationship.
• Trust is a outcome of a complex process in the relationship.
JOURNAL ARTICLE-2
Q2: DOES RECEIVING INFORMATION FROM OTHERS AND PAST EXPERIENCES
AFFECT TRUST?
• Learning to trust through networks affects the process over a time
MAGAZINE ARTICLE:
Q3: Lou Dubois of INC magazine said “Need of building solid relationship for
success through gaining trust is important” . Do you agree?
• Yes, we agree that there is a need of solid relationship in a successful
business and it can be achieved through gain of trust.

9. JOURNAL ARTICLE-4
Q4:HOW IS INTEGRITY RELATED TO TRUST?DOES INTEGRITY ISSUES LEAD TO
TRUST ISSUES?
• Every organization needs to have integrity to solve the trust issues.
JOURNAL ARTICLE-5
Q5:HOW TO OVERCOME BETRAYAL AND REBUILT TRUST?
• Need of erosion of betrayal through regaining trust should be
implemented to overcome issues in the organization.

10. DISCUSSIONS
TRUST
What is Lack Of
Trust?
Why do diverse
teams have trust
issues?
Why building
trust is so
important?
What are the
issues in an
organization
related to
trust?
What are the
advantages and
disadvantages
of building
trust?
How trust can
be built and
destroyed?

12. Response to the issues
Self-
Disclosure
Feedback
Self-
awareness

13. JOHARI WINDOW

14. RECOMENDATIONS
Trust cannot be build overnight as a managers following points
are very important to build trust in an organization:
• Involve employees while decision making
• There should be transparency in affairs
• Focus on relation building with the employees at each level of the
organization
• Personal touch towards employees

15. Conclusion

16. • REFERENCES:
• Anonymous. (2001). Trust and Betrayal in the Workplace: Building Effective Relationships in your Organization.
Bradford: Emerald Group Publishing, Limited.
• Behnia, b. (2007). Trust Development: A Discussion of Three Approaches and a Proposed Alternative. Ottawa: Oxford University
Press.
• Ketter, P. (2006). Trust and Betrayal in Work Place Building Effective Relationships in Your Organization. Alexandria: American
Society for Training and Development.
• Rogers, R. W., & Riddle, S. (2006). TRUST IN THE WORKPLACE. Carisbad: National Council for Continuing Education &
Training.
• Reece, B. L., Brandt, R. and Howie, K. F. (2013).Effective Human Relations: Interpersonal and Organisational Applications (12th
Edition) South-Western Cenage Learning.
• Tan, H. H. (2009). Trust in Co-workers and Trust in Organisations. Oxfordshire: Taylor & Francis, Ltd.