1. Rita Duncan
214.912.6428 | http://www.linkedin.com/in/ritaduncan/ | rita.duncan@outlook.com
Human Capital Management Professional specializingin Workday HCMand PeopleSoft HRMS. Over 10 years of HR
practiceas HRIS Analyst with HR projectmanagement, extensive data management, PeopleSoft and Workday report
development for HR clients. Experience workingwith ERP solutions,including: Workday,PeopleSoft, and SAP FICO.
PROFESSIONAL SUMMARY & TECHNICAL SKILLS
 Optimistic,strongattention to detail,and deadline-oriented with strong data conversion and reporting skills
 Keen ability to organizeand manage multipleand concurrent tasks to meet often tight deadlines
 Driven to achievingsuccess with 100%customer satisfaction on each project
 Strong research and analytical skillswith excellentunderstandingand working knowledge of Human Resources
operations in order to translatebusiness requests into a solution
 Comprehensive decision-makingabilities whilesustaining high levels of confidentiality and data integrity
 Partners closely and effectively with HR leadership acrossmany levels of the organization as supportof HR
Information Systems and applications with stronginterpersonal,presentation,and communication skills
 Highly motivated with strongtechnical aptitude, organizational, and critical thinking,usingcreativeproblem
solvingto increaseoperational efficiencies to meet business and clientneeds
 Workday ERP Management – HCM/HRIS; PeopleSoft ERP Management – HRMS; SAP ERP Management - FICO
 Software/Applications: Global TalentManagement System, Global LearningManagement System, GDW
Workforce Reporting, PeopleSoft Time & Attendance, Zendesk, Questionmark
 Over 10 years experience with advanced reportingin PeopleSoft and one year in Workday
 20 Years MS Excel/Access experience: Advanced charting,pivot tables,macro programming, formula auditing,
functions expert (includingfinancial,statistical and lookup),sorting, filelinking,data filtering
 Certified in Workday HCM. Courses completed includeBusiness Processes,ConfigurableSecurity,Report Writer,
and Calculated Fields
PROFESSIONAL EXPERIENCE
Workday HCM Analyst II
OneSource Virtual | Irving,TX | 2015-2016
 Act as firstpointof contactfor client issues;working directly with client(s) to troubleshoot and determine
solutions for complex issues
 Conduct working sessions with clients to gather, understand, and analyzebusiness requirements
 Providesubject matter expertise on key business process decisionsrelated to HCM and other related areas
 Design and implement configuration requirements in the Workday HCM solution
 Demonstrate the configurationsthrough the development of prototype systems
 Ensure delivery of high-quality services and products to client(s),expeditingresolution of issues
 Act as liaison between client(s) and Workday
 Workday Reporting: Development and modify custom reports, calculated fields, matrix reports,trended data,
custom fields and custom objects,design executive and manager dashboards and worklets
 Workday Security: Security Admin, create security groups,manage roles for domains/businessprocesses
 Business Processes/Objects: Develop and configuresteps, step conditions,notifications,duedates and alerts
 Workday iLoads and Enterprise Interface Builder (EIB)
Financial Advisor (Training)
Edward Jones | Flower Mound, TX | 2015
 Financial Advisortraining for Series 7, Series 66 and InsuranceLicenses
 Trainingto prospect for future clients and began prospectingfor future clients
 Obtained Series 7, Series 66 and InsuranceLicenses

2. RITA DUNCAN 214.912.6428 PAGE 2
Project Manager – Citi Global Consumer Bank | 2013 – 2014
Citigroup | Irving,TX | 2005–2014
 Coordinated and executed the deployment of Accreditation Assessments across all Global Regions
 Data conversion of largeamounts of data in ten languages whilemonitoring/maintainingtimelines/deliverables
 Intense collaboration with HR Shared Services and Global LearningManagement System teams to meet aggressive
delivery scheduleto complete development of assessments in the GLMS for end users
 Partnered closely with the reporting analystto create viablereporting metrics for the Regions
 Coordinated reviews, end-user testing and feedback, and formatting of reporting metrics and summaries for senior
management in all Global Regions
Data Management Senior Analyst – Human Capital Reporting & Analytics | 2009 –2013
 Partnered closely with North American Consumer Banking HR leadership to understand key challenges and support
strategic workforce planningobjectives
 Managed largeamounts of highly confidential HRdata in PeopleSoft HRMS for 23,000 employees
 Provided human capital reportingmetrics and analysisfor various levelsof management
 Analyzed and validated HRdata from PeopleSoft HRMS reports in MS Access databases to improve data processing
 Performed an in-depth turnover trend analysis to lower attrition rates
 Subject Matter Expert leadingHR Specialists on auditreport initiatives for data integrity in PeopleSoft HRMS
 Assumed leadership roleof data mapping from PeopleSoft HRMS for annual employee survey (VOE)
 Developed complex PeopleSoft HRMS reports, integrating data from diverseareas,creatingmetrics demonstrated
with sharp graphics used for annual Succession Planning
 Compiled detailed historical data fromPeopleSoft HRMS to supportLitigation and Employee Relations requests
HRIS Analyst – Commercial Banking Group | 2005 –2009
 Business Analystfor internal HRprojects,servingas liaison between HR and HRIT developers
 Led implementation of a new Time & Attendance Management system for the Commercial Business Group
 Developed and implemented training administrativeprocedures for new Time & Attendance system
 Managed the analytical pieceof EEOC Affirmative Action Planningand delivery of goal tracking
 Assumed leadership roleof data mapping from PeopleSoft HRMS for annual employee survey (VOE)
 Subject Matter Expert for Non-Employee Management system
 Trained users on the new process and procedures of the Non-Employee Management system
 Performed user acceptancetesting of self-serviceHR applications
Consultant
Resources Global Professionals & Robert Half International | Dallas,TX | 1999 – 2005
 Reconciled month end balances between PeopleSoft and Global Management System for European entities
 Reconciled inter-company balances in theGlobal AccountingReconciliation System and coordinated problem
resolution efforts with the European accountingstaff
 Improved Accounts Payableresearch and analysisprocesses by 75%
 Created macro driven MS Excel spreadsheets to compilejournal entries for automatic upload into SAP FICO
 Partnered with the transition teamto move the Downstream Financial OperationsCenter from Houston to
Dallas,assumingresponsibility for payroll edits,employee travel expenses, and accountreconciliations
EDUCATION. CERTIFICATIONS & LICENSES
Workday HCM Certification
Series 7, Series 66 and Insurance Licenses
Master of Business Administration (MBA) | UNIVERSITY OF DALLAS, Irving, TX
Post-Graduate Studies in Accounting | UNIVERSITY OF TEXAS AT DALLAS, Richardson, TX
Bachelor of Arts | CENTRAL BIBLE COLLEGE,Springfield, MO