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Business & Social etiquettes
- 1. Business & Social Etiquettes
- 2. Benefits of Etiquettes Gives tools to the professionals to impress the clients & colleagues Gives the organization an overall polished, professional image It positions others at ease so that the business can be conducted Builds confidence and helps create a winning style 1 2 3 4 5 Helps to establish rapport with others more easily
- 3. Possessing a high level of etiquette knowledge and skills, which builds confidence and insists the perception of trust worthiness in others.
- 4. Six “S” of Meeting & Greeting Shows RespectStand1 Encourages a smile from the recipientSmile2 Look into recipient’s eyesSee3 Utilize proper greeting with a firm HandshakeShake hands4 Speak your name slowly and distinctlySpeak5 Address the recipient with their nameSay6
- 5. The Four Magic Pills Handshake & Greeting 3… These work wonders ! Eye Contact 1… 2 Smiling 2… 2 Posture 4… 2
- 6. Eye Contact Magic Pill - 1 Good eye contact helps in making the speaker understand that you are paying attention to what is being told & it involves blinking, relaxed facial expressions & maintaining contact about 60 – 70% of the time Looking at the speaker with moderate eye movements Builds Rapport Accounts for the majority of non verbal communication you send across.
- 7. Smile Magic Pill - 2 Smile is the only curve that makes everything straight. Connect your smile with appropriate movements & gesture Intersperse a reassuring smile with your message Communicates positive energy you possess
- 8. Handshake Magic Pill - 3 The handshake creates an emotional bond and allows you to enter into someone’s personal space Good Length Firm & Comfortable Expected & Anticipated.
- 9. Posture Magic Pill – 4 Good, straight Posture indicates leadership and confidence.Stand on the balls of your feet & lean slightly forward. Head held up, chest out, shoulders back A good posture always communicates confidence & attentiveness
- 10. While in Office… 1. It is rude not to greet people when you enter an office 2. Make a habit to smile and say “Good Morning” and you will help the workplace have a more pleasant environment 3. You are never too occupied to say a “Hello”
- 11. You got to be kidding… GOSSIP.... 1. Everyone wants to hear it unless its about them 2. Its always better if we keep it to ourselves
- 12. 1. People will form their first impression of you in 7 to 30 seconds. 2. Your task is to make a favorable impression so you have to dress accordingly. 3. It is important to give off the confident and desired impression when meeting a client for the first time. Appearance
- 13. Tips on Handshake by Experts An Audio Visual …
- 14. 1. Take time to say “please” and “thank you” more often. 2. Don’t forget to say “Hello” rather than “Hi”. 3. Say “you are welcome” rather than “no problem.” Finally…
Notes de l'éditeur
- It tells the audience that you are in control. It conveys the message that you have confidence in your competence. Leaning slightly forward shows the audience you care.