Implementing CMS Hospital QAPI Guidelines for 2024
RobertHeikkila_Resume
1. Rheikkila00@gmail.com
603-531-1497
www.linkedin.com/in/robheikkila
RH
Robert Heikkila
Proficient In:
Microsoft Office
Google Drive Apps
MapPoint
Social Networking
WORK EXPERIENCE
Coverge Diagnostics Peabody, MA
A local New England-based diagnostic laboratory created specifically to satisfy
the high standards of physicians, hospitals and patients throughout New England.
Accounting
North East University
1984-1985
RH
Logistics and Warehouse Manager 2006-2014
■ Supervised 30 couriers, formed route system for drivers using MapPoint
■ Formulated the Standard Operating Procedure for Warehouse and Logistics
■ Coordinated and managed tracking system for courier packages
Logistics Manager 2004-2006
■ Supervised 25 couriers
■ Formed and coordinated route system for drivers
■ Dispatched drivers daily
Courier 2002-2004
■ Transported specimens to and from local hospitals
■ Formed and maintained relationships with hospitals as a representative of Converge
■ Identified how specimens needed to be maintained
Medical Couriers Boston, MA
A Boston, Massachusetts courier service specializing in 24/7 same day courier
rush and scheduled delivery service.
Logistics Manager 1997-2002
■ Supervised 18 couriers
■ Coordinated with and dispatched drivers daily
■ Formulated route system
Courier 1994-1997
■ Transported specimens to and from local hospitals
■ Formed and maintained relationships with hospital staff
■ Identified how specimens needed to be maintained
PROJECTS
StatUS Greenland, NH
Owner 2011-Present
■ Supervise 6 couriers
■ Coordinate and manage driver route schedule and system
■ Build and maintain relationships with area hospitals and offices
SKILLS
Skilled In:
Computer Literacy and Trouble Shooting
Customer Service
Analyzing Quantative Data
Problem Solving