1. ROBERT S. LEBECK
425-949-6782
Seattle, Washington
lebeckrobert@gmail.com
ADMINISTRATIVE SUPPORT
SUMMARY: High achiever – always strive for excellence and become an expert at any job assigned. Acquire new
technical skills easily, and able to explain in an easily understood fashion. Able to analyze, streamline and
develop office systems for added efficiency. Friendly, professional demeanor, combined with excellent
customer service skills, builds trust and solid professional relationships. Strong written and oral
communication skills. A versatile employee who can quickly cross-train to take on new responsibilities and
special projects. Effective at creating professional, compelling documents and reports quickly and
accurately. Highly organized and detail-oriented with excellent follow-through. Ambitious, goal-oriented,
energetic and self-motivated.
SKILLS:
 Proficient in Microsoft Word, Excel, PowerPoint and Outlook. Type 70 wpm, 10-key by touch.
 Effectively manage calendars, organize meetings and facilitate travel.
 Detail-oriented, flexible team player who enjoys a diversity of tasks & responsibilities.
 Handle multiple phone lines; skilled in managing a high call volume efficiently and professionally.
 Order, track and manage supplies and inventory.
 Creative and resourceful problem solver, able to anticipate problems and develop solutions.
SELECTED ACCOMPLISHMENTS
Leadership/marketing: Created a division at Lebeck’s selling and servicing a new category of IT products. Division
increased corporation’s annual sales 25% within first 2 years. Managed division as a company within a company.
Supervised and trained all sales and service staff. Responsible for all purchasing, advertising and marketing of products.
Conducted product training classes for customers and sales staff. Worked with factories on product development on new
models.
Organized/innovative: Coordinated with IT consultant to implement Local Area Network. Computerize manual
accounting department to facilitate up to the minute information for the Accounting and Sales Departments at Lebeck’s.
Installed “serialized inventory” software to track inventory. Trained accounting and office staff on the operation of
computers and software. Was able to eliminate outside accounting service and reduce staff. Saved over 30k annually and
allowed management to more strategically reach sales and financial objectives.
Cost saving: Implemented a computerized inventory control program at Lebeck’s, resulting in major reduction of
shrinkage, saving tens of thousands of dollars annually.
Increased cash flow: Reduced past due accounts 40% in first 60 days at Produce Supply Company and 25% at Lebeck’s
Business Equipment Corporation with improved Accounts Receivable management.
EXPERIENCE
Market Research Associate seasonal, GMA Research Corporation, Bellevue, WA 2012-2014
 Conducted market research surveys on various products and services to end users via phone.
 High-volume outbound calls 400-600 per shift; was consistently named top producer each week.
 Accurately entered information into computer database for client reports.
Caregiver/Personal Assistant, Bob King, Kenmore, WA 2003-2014
 Managed all household functions including budget.
 Administered medications and assist in domestic and personal tasks.
 Oversaw finances and reduced expenses when appropriate. Assisted with shopping and purchases.
Marketing Representative, Beltone Hearing Aids, Spokane, WA 1997-2002
 Successfully marketed hearing devices via phone to new and existing clients.
 Increased sales 25% by developing “industrial noise market”.
 Maintained schedules for 4 Hearing Specialists ensuring them a full schedule daily.
 Regularly contacted existing customer base to develop new leads for additional products.

2. Robert Lebeck Page 2
Night Auditor, Tradewinds Motel, Spokane, WA 1998-1999 (2nd part time job)
 Compiled accurate, confidential daily reports to management for sales, occupancy and cash flow.
 Promoted repeat business by fostering superior customer service when dealing with guests.
 Scheduled housekeeping services to ensure rooms were quickly prepared for new guests.
Computer Training Sales, ABC Office Equipment, Spokane, WA 1995-1996
 Marketed computer training classes for software packages such as Word, Access, and Excel.
 Was regularly named top salesman for the month. Marketed to businesses and individuals.
 Cultivated long lasting relationships with customers with knowledgeable, friendly customer service.
Assistant Credit Manager, Produce Supply Company, Spokane, WA 1995
 Collection of all Accounts Receivable and management of customer credit lines & terms.
 Reduced past due accounts by 40% within first 60 days, significantly increasing cash flow.
 Brought slow-paying customers into regular compliance with terms of credit and credit limits.
Computer Sales, Amazing Electronics, Spokane, WA 1994-1995
 Provided friendly knowledgeable guidance for retail sales of computers, software and peripherals.
 Conducted weekly computer training classes for new customers.
 Demonstrated exceptional customer service to secure long-term, profitable relationships with customers.
 Used Microsoft Publisher to create compelling promotional materials.
Owner, Lebeck’s Office Automation Systems, Sacramento, CA 1993-1994
 Dealership was top producer 2 years running for products represented in the Western Region.
 Matched state-of-the art equipment with clients to make their jobs easier while saving them time/money.
 Developed direct mail marketing campaigns; maintained showroom & outside sales territory.
 Managed, coached and trained staff of 3 employees.
 Day to day accounting functions, proposals and city/county/state bid preparation.
Lebeck’s Business Equipment Corporation, Sacramento, CA
VP/Information Services Manager 1988-1993
 Saving over 30k annually by streamlining and computerizing accounting process.
 Supervised, trained and coached 22 employees, along with the President.
 Oversaw all accounting activities, including payroll, budget development and sales projection.
 Improved cash flow 25% with more efficient A/R procedures.
 Created customized reports for management, sales/service departments.
Word Processing Division Manager 1985-1988
 Improved sales 25% by creating a new autonomous “IT” division. Responsible for ordering, marketing,
advertising, staff recruitment, management and training, as well as maintaining an outside sales territory.
 Supervised staff of 5 sales representatives and 2 technicians.
 Prepared bids for City, County and State equipment purchases.
Sales and Service Representative 1983-1985
 Showroom sales as well as maintaining outside sales and repair territories.
Marketing Support Representative “Administrative Assistant” 1980-1983
 Developed document retention and records management systems.
 Saved tens of thousands annually by implementing inventory control system that stopped shrinkage.
 Ordered office supplies and scheduled equipment maintenance.
 Provided administrative support to sales staff, preparing correspondence, proposals and bids.
EDUCATION
Seattle Goodwill’s Job Training & Education Center, Seattle, WA Winter 2014-Spring 2015
Coursework in Microsoft Word, PowerPoint, Excel and Outlook
VOLUNTEER
Union Gospel Mission, Seattle, WA 6/14 – 12/14
Prepared & served meals. Assisted program members as Annex Clerk.