1. Robert Mitchell
Broken Arrow, OK 74012 • robertamitchell01@gmail.com • 918-841-6393
PROFESSIONAL SUMMARY
Skilled, motivated relationship builder with years of interpersonal communication skills. Well-versed in helping customers,
answering question, and concernsthat they may have. Detailed oriented and hard-working with Military Service experience
to help provide outstanding customer service relations to the public. Highly dedicated to the completion of team and
corporate goals.
SKILLS
 Microsoft Office Products
 Detail Oriented
 Active Listener | Learner
 Critical Thinking
 Oral/Written Communication
 Independent | Responsible
 Process Improvements
 Project Management
 Customer Service
 Priority Setting
 Problem Solving
 Organized
WORK HISTORY
ACCOUNT AGENT
DISH NETWORK – TULSA, OK (12/2016 – PRESENT)
 Adheres to company’s Code of Ethics and Security Protocol; guards customer information/reduces identity theft.
 Communicates with supervision/management; assists in deescalating technical/non-technical customer problems.
 Engages in daily sales production; responsible for explaining features and providing up-sale of company products.
 Troubleshoots satellite/equipment malfunctions; guides customers through flowchart/remotely repairs systems.
SALES REPRESENTATIVE | CLOSER
OAKLEY – TULSA, OK (4/2016 – 11/2016)
 Recognized as the top sales employee for 4 months straight; helped local store secure lead sales in regional area.
 Coordinated marketing for sale of products; ensured posters/promotional items were strategically placed in store.
 Responsible for daily cash deposits; ensured accuracy of funds deposited and correct change for daily operations.
 Rectified customer problems/complaints; resolved issues surpassing company customer service level agreement.
ASSISTANT MANAGER | SALES LEAD
THINKGEEK – TULSA, OK (7/2016 – 10/2016)
 Managed/prepared products for shipping; verified correct attached labels guaranteeing satisfied custom deliveries.
 Operated product/supply inventory; guaranteed daily orders were completed and quality/quantity were available.
 Greeted patrons using professional customer service; actively listened to understand individual requirement/need.
 Accountable for daily operations to ensure facility/monetary security; followed proper protocol per store policy.
PARTS MANAGER | SALES REPRESENTATIVE | SCHEDULER
REGIONAL HYUNDAI – BROKEN ARROW, OK (11/2015 – 9/2016)
 Maintained vehicle records/disposition; ensured upkeep of buy/sell/trade/service/maintenance for entire inventory.
 Scheduled daily vehicle pick-up/drop-off; provided valuable customer service/understanding business client base.
 Managed company parts store; safeguarded valuable high-end merchandise/authorized employee access to items.
 Oversaw/maintained client databases/records; complied with company policies/protected customer’s information.

2. Robert Mitchell • Broken Arrow, OK 74012 • robertamitchell01@gmail.com • 918-841-6393
SALES LEAD
O-REILLY’S AUTO PARTS – BROKEN ARROW, OK (10/2014 – 11/2015)
 Trained 9 employees on all company standards/vehicles/paperwork/shipping/receiving/new customer accounts.
 Supervised/mentored store employees; completed individual evaluation reports/oversaw professional growth.
 Prepared weekly sales report; provided important information/feedback to company supervisor/regional manager.
 Performed custodial duties inside/outside to ensure overall store cleanliness and tidiness throughout work day.
STORE MANAGER
IMPACT TACTICAL – TULSA, OK (5/2013 – 12/2014)
 Established relationships with businesses/clients to help grow social networks; increased the company visibility.
 Selected as company Product Liaison; responsible for developing/soliciting contracts for new/existing products.
 Coordinated Non-profit/National/Regional fundraising events; confirmed set-up and managed overall operations.
 Prioritized shipping/receiving of equipment/interactive props; ensured right delivery for time-sensitive deadlines.
ASSEMBLER | ADMIN TRAINING
AIRSOFT TULSA | BASS PRO | ROUTE 66 HARLEY DAVIDSON – TULSA, OK (6/2012 – 4/2013)
 Trained customers formal assembly/repair on specialized equipment; ensured proper safety/security was taught.
 Utilized appropriate hand tools/specialty equipment; assembled/installed product parts/accessories for customers.
 Delivered motorcycles/boats to customers with company vehicle; ensured integrity/timeliness of valued product.
 Communicated with supervision/security staff; informed authorities of unusual incidents/assisted when requested.
UNEMPLOYED
SEATTLE, WA (7/2011 – 5/2012)
 At this time I took some time off work to do some self-improvement, attend school, and employment search.
AIRCRAFT MECHANIC
UNITED STATES AIR FORCE – MCCHORD AFB, WA (8/2006 – 6/2011)
 Provided specialized maintenance on 12 C-17 Globe Master III; certified proper repairs on $2.6B Cargo aircraft.
 Managed key aerospace operational programs; guaranteed the integrity of personnel safety/vehicles/equipment.
 Prepared equipment for mobility deployments; configured units for safe shipment/ensured destination reliability.
 Mentored new employees on special training/professional development; prepared them for future responsibilities.
EDUCATION
 High School Diploma, Broken Arrow High School – Broken Arrow, OK
 Certification, Aerospace Maintenance Technology, Community College of the Air Force – Montgomery, AL
MILITARY SERVICE
 United States Air Force, Crew Chief/Senior Airman – Honorable Discharge