1. Roberta M. Jones
7320 Fielding Street Detroit, Michigan 48228 (313)408-8827 jonesr845@gmail.com
Over 26 years’ experience as an Administrative Assistant/Receptionist, with a proven record of accomplishmentin the areas
of customer relations, scheduling and general office operations. Strong organizational abilities combined with excellent
interpersonal, communication, and leadership skills thatallow me to work effectively with other people at all levels.
EMPLOYMENT HISTORY
Jack Morton Worldwide –Detroit, Michigan October,2011 – Present
AdministrativeAssistant
• Accounts Payable
• Coordinate all travel, car rental and hotel and expenses for assigned group/supervisor
• Schedule executive meetings, interviews and conferences
• Liaison with the clients’ senior administrative staff
• Work with MicrosoftOffice Suite (Word, Excel, PowerPoint, etc.) for word processing, spreadsheets, and
Presentations, Egnyte (Hybird online file sharing) Enterprise strategy group.
• Answer phones (as needed) and fax materials for group/supervisor.
• Back up supportto administrative staff
South University– Novi, Michigan August 2010-Septemer2011
Receptionist
Duties and Responsibilities
 Createall permanentacademic andfinancialaidfolders(ACs/SFS) as wellas computersystem recordsdaily. Ensure that
academic recordsareproperlymaintained;filesareupdated,kept in order.
 Processincominghighschool andcollegetranscripts.Trackacademicplacementtestingfor Admissions.Prepareand
distributenecessarypaperworkfor AdmissionsCommitteereviewandupdateresults.
 Prepareand distributedaily, weeklyreports to Admissionsregardingfuture classstart information.
 Generateandmailallletters to incomingstudentsandmaintaincopiesinpermanentacademicfiles.
 Assist Admissionsinpreparingfor classstart with documentsneededandinputtingHOLDSasneededforincomplete
academic files.
 Responsible for answering incoming calls usingamulti-linephonesystem. Route calls promptly and correctly to the
proper staff person or voicemail, take messages when necessary.
 Greetvisitors in a friendly, welcoming and professional manner and directthem to their proper destination.
 Assistas necessary with special admission events, Assistwith data entry and special projects as needed and
Perform any other duties as needed typing
The Roeper School - Birmingham, Michigan August1989 – June 2010
Administrative Assistant
Duties and Responsibilities
 Perform administrative duties for both Middle and Upper School Directors
 Execute communication to staff, students, and vendors via telephone,the internet, and in person
 Coordinate in-school and off-campus events
 Responsible for the administration of the school-wide lunch program
 Update the daily notes, publishing a hard copy and publishing to the school’s website
 Supervise mass mailings ofquarterly school and studentreports
 Work closely with the Director of The Financial Aid in the managing and processing of confidential financial aid
files for students and parents

2.  Assist academic departments and committees to facilitate special events and daily business, such as compiling
hiring committee packets or creating schedules and displays for Diversity Day
 Tackle other daily responsibilities including, but not limited to filing, paging, and faxing, coordinating phone and
copier repairs; ordering office supplies, answering and directing incoming calls as well as recording and delivering
messages when needed
Providence Hospital - Southfield, Michigan July 1988 - August 1989
Switchboard Operator
Duties and Responsibilities
 Responsibilities include answering all incoming and outgoing calls
 Monitored status ofPhysicians via Doctor’s register
 Monitored all alarms and initiate proper procedures, record all blue alerts, alarms and disasters
 Reach all-on call personnel and Physicians, as required. Handled calls for information desk when closed
 Responsibilities also included typing and paging
EDUCATION
University Of Phoenix, Phoenix,Arizona
Associate’sDegree,Business Administration,August 2009
Bachelor ofScience in Health Administration, October 2012
ADDITIONAL SKILLSAND ACCOMPLISHMENTS
 MicrosoftOffice2010,proficiencywithWord 2010, Excel2010,Outlook2010 andPowerPoint2010
 SAP (Software and Solutions)
 Lync phonesystem
 ComputerAccounting,certificatefrom RossBusinessSchool;accounts receivableandpayable.
 Ameritech (CurrentlyATT)VoiceandImage,customerservicerelationsworkshop.
 SkillPath ConferenceforAssistants: ProfessionalDevelopment,importanceofbodylanguageandtonecustomerservice
 BasketballCoachFourth/FifthGradeGirls,12years; schedulepractices,coachgames,design/orderuniforms
 Creator/Organizerof RoeperAthletics PepSquad
 Served on ISACS committee,spearheadingreviewof neighborhoodrelationsbetweenschoolandareaneighbors
 SEEDS Member(Seeking Educational EquityandDiversity) a 9 month, workshop-orientedprogramwhereparticipants
exploreddifferent facetsof race,privilege,and diversity; membershipandSEEDSactivitiesongoing
 OaklandCountyHealthDepartment; immunizationsoftwareworkshop
 Fundraisingforteam uniforms
 Sportingevents volunteer, workingconcessionstand,workingthe ticketboothand crowdcontrol
REFERENCES
Referencesavailableuponrequest